Accessing your account with email-based two-factor authentication
Tucows is serious about security, and with this in mind, we are stepping up our game by implementing a mandatory email-based two-factor authentication (2FA) process. All customers without a current App or SMS-based 2FA will now have this feature enabled.
Important: 2FA is now a mandatory feature and cannot be disabled. If you disable your App or SMS-based 2FA, this will be replaced with the email-based 2FA until you re-enable either App or SMS-based 2FA.
- Email-based 2FA overview
- Signing in to your account
- Resolving locked-out accounts
- Email access issues
Email-based 2FA overview
Email-based 2FA is a method that provides an extra layer of security to your Hover account in addition to your username and password. When 2FA is enabled, your account cannot be accessed by anyone unauthorized by you.
Hover offers APP and SMS-based 2FA. If you enable this feature, email-based 2FA will be disabled.
Signing in to your account
If you don't already have App or SMS-based 2FA enabled, you will be prompted to verify your account with a six-digit code sent to both the primary and backup email addresses we have on file.
You will be required to perform this step for each Hover login.
- Sign in to your Hover control panel.
- Input your username and password, followed by Sign in.
- Log in to the email address listed as your Hover account contact. Locate and open the verification email.
Note: The information on your account will be redacted until the verification process is completed, so the support team won't be able to tell you the email address on file.
- Enter the verification code from your email to the Hover login screen, followed by Confirm code.
Resolving locked-out accounts
The account will automatically lock if the wrong email verification code is entered more than five times. If you've been locked out of your account due to too many failed login attempts, you can perform a password reset on the account or contact our support team to assist with unlocking it.
Email access issues
If you're unable to access the primary or backup email addresses on file, you will not be able to sign in to your Hover account at this time. Contact our support team for assistance with alternate verification.
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