Lost account access - the last resort, verify your identity through affidavit

When all other suggestions to regain your account access have failed, there's one option left.

Verifying your identity by affidavit.

Hover takes your account security very seriously. Outside PIN verification or your regaining access to the account contact email address on file to receive that PIN verification, an affidavit is the only document we accept for account owner identity verification. There really is no other way for us to know it's you and we don't want to give access to your account to anyone who doesn't belong in it.

If you think there might still be a chance you could regain access to your account contact email address, before going to the trouble and expense of sending us an affidavit, you may way to have a look through these suggestions.

Lost user account access - what can I do?

These suggestions may help you solve your user account access problem.

None of the suggestions worked.  I can't regain access to my Hover account.  I think I need to create an affidavit to prove identity. Help!

To regain access to your account, we need to know the person contacting us is the account holder.  When all other ways to regain access to the email address on file have failed, we'll ask you to provide us with an affidavit.  This is a notarised document proving your identity OR proving you're acting as a representative of the company or organisation name on a user account.

Regardless what services are contained in the account, if you can get us this verified identification document, we'll be able to give you access to the user account.

How do you do this?  It's really not difficult at all and we're happy to help you with suggestions as much as we can.

What are the circumstances of the owner of the user account?

Was the Hover user account created in your name or another individual person's name as the account holder?

Was the Hover user account created with a business or company name as the account holder?

Was the Hover user account created with an organisation name (like a local sports team or a non-profit organisation) as the account holder?

For individual names on a Hover user account:

  1. find a notary in your area
  2. present identification documents that match the individual's name on your Hover user account
  3. have the notary stamp and sign a document stating you stood before them with these documents matching that name and that they attest to this
  4. scan and send us the signed and stamped document from the notary in reply to the agent who assisted you
  5. we verify the authenticity of this document with the issuer
  6. we help you get back into your Hover user account

For business or company names on a Hover user account:

  • find a notary in your area
  • present supporting documents naming the business name on your Hover user account - acceptable documents for this purpose are usually things like:
    • Articles of Incorporation
    • Federal income tax returns that name the company name
    • Business licence
    • a signatory note on company letterhead, from the signing authority for that company (owner, CFO, Manager, Director, etc) naming you as the person acting on behalf of the company
    • Personal identification for yourself as the person acting on behalf of the company and supporting the name designated in a signatory note by the company signing authority
  • the notary will stamp and sign/initial a document stating you stood before them with these documents matching that name and that they attest to this
  • scan and send us the signed and stamped document from the notary in reply to the agent who assisted you
  • we verify the authenticity of this document with the issuer
  • we help you get back into your Hover user account

For organisation names - non-profit, local sports team, other similar organisations not registered as a business:

  • find a notary in your area
  • present supporting documents naming the organisation name on your Hover user account - acceptable documents for this purpose are usually things like:
    • Not-for-profit corporation documentation OR
    • Signatory note, on the organisation's letterhead, from the signing authority for the organisation (like the treasurer or board president of a sports team, tenant association, etc), naming you as the person acting on behalf of the organisation
    • Personal identification for yourself as the person acting on behalf of the organisation and supporting the name designated in a signatory note by the organisation authority
  • the notary will stamp and sign/initial a document stating you stood before them with these documents matching that name and that they attest to this
  • scan and send us the signed and stamped document from the notary in reply to the agent who assisted you
  • we verify the authenticity of this document with the issuer
  • we help you get back into your Hover user account

Not sure how to find a notary in your location? These may help.

World wide:  Apostille certificate - search by country

World wide:  Licensed Notary Services at the UPS Store - search by country

Canada:
Find A Notary Public in all Canadian provinces or a Quebec Notary in Quebec

Find a Notary Anywhere in Canada

USA:
Find a Notary Public - American Association of Signing Agents, Inc

Internet Directory of US Certified Mobile Notaries Public

USA National Notary Directory Specializing in Mobile Notary Signing Agents

Europe:
European Directory of Notaries

Notaries Europe - by country

European Justic notary search by country - civil law notaries/public law notaries

Legalisation of official documents (apostilles) for the County of Oslo and Akershus

The Faculty Of Notaries Public In Ireland (Select county to see Notaries in your area)

Asia:
Hong Kong - YIP, TSE & TANG Solicitors & Notaries (For internationally used documents , To Certify Identity)

India - State-wise List of Notaries Appointed by the Central Government

Dubai -  Where are the branches of the Notary Public?

Notaries in Moscow

Australia:
A national directory of public notaries - Notary Australia

A national directory of public notaries - Notary Australia (mirror site)

South Africa:
Notary Public - Notarisation Apostille and Legalisation services

Notaries in South Africa

Law Firms, Lawyers in South Africa by City

Notarial and documentary services guide for South Africa

South America:
Notary Public Offices in Brazil

 

Not sure what needs to be verified?

For specific help with what needs to be verified to resolve your specific access situation, please contact Hover Customer Service through the chat window on the website, through email at help@hover.com or by phone at 1- 866-731-6556 for assistance.

 

 

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