Topics/Knowledge Base/The fine print

Cancellation and refund policy

Tyson Acker
posted this on April 11, 2012 13:04

The policy for Cancellations and Refunds is pretty simple.  You can cancel Hover services at any time.  You can find step-by-step cancellation instructions by clicking here.

Refunds are a bit more complicated. Processing of refunds with an immediate cancellation of services will need to be taken care of by Hover customer service.  You can contact us by email at help@hover.com or by phone at 1-866-731-6556.

We will provide refunds for unused services, minus our cost of goods.  If you have registered a new domain name we can delete the domain name and provide a full refund within the first 5 days only.  After 5 days the registration of the domain name is finalized by the registry.  This means that the domain registry will not return registration fees and we will not provide a refund for the domain registration or future renewals of the domain name.  Country-code domain extensions (such as .es, .eu, and .uk) may have different deletion policies and cannot be refunded.  Deletion policies set by each domain registry are subject to change at any time.

Email addresses can be canceled at any time, and we'll provide a pro-rated refund for any unused email services that you have purchased.

We think this is a fair shake for everyone involved.  If you need more information, feel free to send us your questions.  We always want to make sure our customers are dealt with in a fair manner.