The policy for Cancellations and Refunds is pretty simple. You can cancel Hover services at any time simply by turning off the auto-renew feature and allowing your domain name to expire. You can find instructions for turning auto-renew on or off by clicking here.
Refunds are a bit more complicated. Processing of refunds with an immediate cancellation of services will need to be taken care of by Hover customer service. You can contact us by email at email@example.com or by phone at 1-866-731-6556.
We will provide refunds for unused services, minus our cost of goods. If you have just registered the domain name, we can delete the domain name and provide a full refund within the first 5 days only. After 5 days, the registration of the domain name is finalized by the registry. This means that the domain registry will not return the registration fees and so we cannot provide a refund for the domain registration or any future renewals of the domain name. Country-code domain extensions (such as .es, .eu, and .uk) may have different deletion policies and cannot be refunded.
Note: Deletion policies are set by each domain registry, not by Hover, and are subject to change at any time.
Email addresses can be canceled at any time, and we'll provide a pro-rated refund for any unused email services that you have purchased.
We think this is a fair policy for everyone involved. If you need more information, feel free to email your questions to us at firstname.lastname@example.org. We always want to make sure our customers are dealt with in a fair manner.