Topics/Knowledge Base/Email

How to: Change your email password

Tyson Acker
posted this on April 13, 2012, 14:58

To change an existing email password

1. Sign in to your Hover account online at https://www.hover.com/signin If you cannot signin, please reset your password.

2. Click the Email tab.

3. Mouse over the email address and click the password link.

 

4. Type your new password and then click Submit.

 

 

Comments

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Paula Wilson

Easy peasy

May 31, 2012, 05:34
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Thomas Watts

Yes, this was a big help.

Tom

August 19, 2012, 15:27
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Andy Brookes
Try to do this on an iPad, the edit line does not show up, had me foxed for a while until I fired up the PCM, thought I was going crazy!!! Please fix so the edit functions show up on the iPad. Thanks Andy
October 10, 2012, 16:56
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Tyson Acker
Hover Help Center

Hi Andy - thanks for the feedback. You are correct. The current release of our website is not fully compatible with the iOS browser. We're working on a more mobile friendly page.

October 10, 2012, 17:51
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Larry Fergeson

Hi, I don't know if I'm doing something wrong but on the edit line I don't have the option of changing the password.  Basically I'm trying to activate a second email address I created here through my Gmail account and I don't know what password I'm supposed to use....help please!

April 16, 2013, 15:28
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Larry Fergeson

Not to worry, it was a lot easier than I realised!

April 16, 2013, 15:39
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Neil Faiman

This is fine for me, since I am the account holder for the domain; but what about all the users at the domain who may want to change their email passwords? They can't sign in, because they don't have Hover accounts. They don't need access to the complete domain settings; they just want to change the password for a single email account.

Thanks,

Neil

April 19, 2013, 20:48
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Andrew Costen
Hover Help Center

Neil, as long as they already know their passwords, they can change them under Settings in their webmail accounts (at https://mail.hover.com). If they don't, they will need the account administrator to reset them for them though.

April 20, 2013, 10:41
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chris huxley-grantham

Cannot change the password on an account. When I navigate to manage my email I have an option to amend password. When I type a new password, I get a message "Oops! Something went wrong. Please try later". Why do I have to try later - why cannot I just change the password?

August 11, 2013, 10:46
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Joelle Bickford

I'm getting the same problem as chris grantham, and I have confirmed it's doing the same thing in Firefox, chrome and IE

August 11, 2013, 12:49
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Sam Coulombe
Hover Help Center

Hey there Chris and Joelle, We are experiencing an issue with resetting email passwords. We are working on a fix and should have a resolution soon. I have reached out to both of you  and when there is an update I will let you know.

UPDATE: The issue has been resolved

-Sam

August 11, 2013, 15:09
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alexandra paz

hola, mi nomre es Alexandra Paz

No se que estoy haciendo mal, he seguido todos los pasos pero al entrar a mi cuenta y seleccionar el imail que deseo cambiar el password, en edición no esta dicha opción. y cuando entro a wedmail me dice que hay un error de autenticación  credenciales no validas.   ayuda    por favor.

 

October 16, 2013, 18:29
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Andrew Costen
Hover Help Center

Alexandra, your email address with Hover is a Forward only address, which doesn't have a webmail account to log into. It just forwards on to whichever address you selected it to forward it to.

October 16, 2013, 19:16
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Elina Locmele

Hi. So if I have a forward only address, is it possible to add this address as a "Send mail as" address in gmail?

November 5, 2013, 03:35
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Henry Abey
Hover Help Center

Hi Elina, if this option is available on your Google account and doesn't require a mailbox or password, it should work. Google may not allow the e-mail to come through for verification if you're forwarding to the same Gmail address through, since they consider that a loop.Thanks for the question!

November 5, 2013, 12:13
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Lauren gallagher

I am also not seeing the "Edit: password" option. Is there a current issue with this? 

November 14, 2013, 23:21
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Henry Abey
Hover Help Center

Hi Lauren, thanks for the question. Passwords aren't available on forward only e-mail addresses. There are no current issues regarding our e-mail management. 

November 15, 2013, 09:06
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Tevya Washburn

Is there no document similar to this, that shows the process of changing a password from within an email account? I can't seem to find one and would like to be able to send it to clients who I'm providing Hover email to.

May 24, 2014, 18:06
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Blair M
Hover Help Center

Hi Tevya, 

You can direct people to our Webmail article:  https://hover.zendesk.com/entries/21215922-How-to-Use-Hover-webmail

There are links at the top that will take you to the specific thing you're trying to do, such as change a password:

https://hover.zendesk.com/entries/21215922-How-to-Use-Hover-webmail...

Hope this helps!

May 25, 2014, 12:10
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emanuela amato

Hello, I tried to change my password in hover mail because I cannot set the email in mail, but when I'm on the email address with the cursor I don't have the option password.
I tried in my laptop and imac to set the email but it never works. 

Please suggest to me what I can do! 

Thanks a lot

 

August 30, 2014, 09:58
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Brian Cabral
Hover Help Center

Hi Emanuela, forward only addresses do not include a mailbox so it's not possible to set a password for the address or connect the address to an email client. Here is a link to the different email options we offer and the small and big include mailboxes: https://www.hover.com/email

 

 

 

 

September 1, 2014, 09:03
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Thomas Waddle

This doesn't work.  The site appearance has changed and the email link at the top only takes me to an option of purchasing email accounts.  I have several and have had them for about 20 years from netidenity.  NONE of my e-mail accounts show up on my account email page, so not only can I not reset my wife's password, I can't renew my accounts that are coming up. Please update your site so that I can access and manage my accounts!

September 13, 2014, 12:52
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Brian Cabral
Hover Help Center

Hi Thomas,

The emails in your account can be managed from within your control panel after logging in at http://hover.com/login. You can also change the password for email addresses in your account.

I`ve gone ahead and sent you an email from some assistance with this and I`ll look our for your reply if there`s anything I can help you with.

 

 

 

September 15, 2014, 12:44