Topics/Knowledge Base/Email

How to: Configure Hover email on your Android device

Tyson Acker
posted this on April 13, 2012, 06:47

This tutorial will show you how to set up your Hover email on your Android smartphone.

With the release of Android 5.0 Lollipop, the native email app was removed from Android. All email accounts can now be setup in the Gmail app.

Steps for Android 4.4.2 Kit Kat follow afterwards.

Android 5.0 Lollipop Instructions

Screenshots were taken on an LG G4 running Android 5.0 Lollipop.

 

1. Select Gmail from your home screen.

 

2. Select Add account.

 

 

3. Select Personal (IMAP/POP).

 

 

4. Select OK.

 

 

5. Enter the email address you are trying to set up.

 

 

6. Select NEXT.

 

 

7. Select PERSONAL (IMAP).

 

 

8. Enter your email password then select NEXT.

 

 

9. Edit the SERVER to be mail.hover.com.

 

 

It should now read mail.hover.com.

 

 

10. Edit the PORT field to read 993, and the SECURITY TYPE to read SSL/TLS (Accept all certificates).

 

 

It should now look like this:

 

 

Click NEXT.

 

 

11. Make the following 3 changes to this page:

  • Edit your SMTP SERVER to be mail.hover.com.
  • Change the PORT to be 465.
  • Change the SECURITY TYPE to SSL/TLS (Accept all certificates).

 

 

 

 

It should look like this:

 

 

Then select NEXT.

 

 

12. Select NEXT.

Note: You can change the frequency that Gmail will sync with the mail server. To do so, touch on the drop down and select a new time frequency.

 

 

13. Enter your name (as you'd like it displayed on your outgoing messages). Then select NEXT.

 

 

You're now all setup!

 

Android 4.4.2 Kit Kat Instructions

These screenshots were taken on a Samsung Galaxy S5 smartphone, running Android 4.4.2 Kitkat.  If you are using a different model of phone powered by the Android OS, there may be slight differences in what you see on your phone.



1. Select Email from your home screen.



2. Enter your full Email Address and Email Password.

Tap Next.



3. Select IMAP account.



4. Enter the following Incoming Server settings

  • Email address:  your full Email Address
  • Username:  your full Email Address
  • Password:  your Email Password
  • IMAP server:  mail.hover.com
  • Security type:  SSL (accept all certificates)
  • Port: 993

Tap Next.



5. Enter the following Outgoing Server Settings:

  • SMTP server:  mail.hover.com
  • Security type:  SSL (Accept all certificates)
  • Port:  465
  • Check the box:  Require sign-in
  • Username:  your full Email Address
  • Password:  your Email Password

Tap Next.



6. By default, your phone will check for new email every 15 minutes.  You can tap the mailbox options below for account specific settings.

Tap Next.



7. Type a name for your email account and your name as you want it to appear on outgoing messages.

Tap Done.



Your device will load your messages.  You can now send and receive your Hover email on your phone!

 

Comments

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Roger Gann

This is badly in need of an update - some of us have Android 4.2!

November 15, 2012, 05:36
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Blair Mueller
Hover Help Center

Hi Roger - You are right, this does need updating!  We're working on it as we speak.  It should be updated in the next couple of days.

November 15, 2012, 21:23
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Blair Mueller
Hover Help Center

All updated :)

November 16, 2012, 15:16
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Chuck Lantz
Updated or not, you saved me hours trying to configure my Hover email account on my new Nexus 7 32g. I was going nuts trying to do it using the typically mysterious Google instructions. But your Android advice got through it in five minutes! Thanks!
December 26, 2012, 03:58
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Blair Mueller
Hover Help Center

You're welcome!  Glad this has been helpful.

December 31, 2012, 10:53
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Susan Berger

Hi, thanks for providing this. But it looks like you need another update or another version for ICS?

March 7, 2013, 09:38
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Andrew Costen
Hover Help Center

That is very possible. Thanks Susan.

March 7, 2013, 14:28
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Emilio Pastrana

Very helpful!! Thanks!!

May 12, 2013, 01:56
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Roger Dunton

Great tutorial!  My only problem is that while I can send/receive emails via my home router I get a "Unable to connect to server" message when I try to make use of public wifi hotspots.  Is this a problem I should address to my ISP, or can you suggest a solution? 

June 6, 2013, 04:05
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Chuck Lantz

Back again!  My email worked fine for a few months, and now I can receive email, but when I try to send I get a "connection problem" message.  I tried going through the config again, but without deleting the account first.  When I get to the end, it says "duplicate account" (no surprise), so I guess I need to delete my account and start from scratch?

June 6, 2013, 06:07
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Andrew Costen
Hover Help Center

Roger, I've seen that issue with my own phone at various public hotspots as well. My suspicion is that they're blocking whatever port number you're using for sending. Try setting it to port 465 if it isn't already, otherwise try 587. Make sure you're using Authentication with both the username and password on your phone for sending as well.

June 6, 2013, 14:04
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Andrew Costen
Hover Help Center

Chuck, have you tried just rebooting? If so, feel free to give us a call and we'd be happy to check the setting for you, although deleting and recreating the account works too, presuming you're using IMAP. If you're using POP3, there's a chance you could lose mail depending on which mail program you're using, in which case you should definitely contact us first.

June 6, 2013, 14:05
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Roger Dunton

Thanks, Andrew.  I'll give it a go and let you know.

June 6, 2013, 15:33
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Chuck Lantz

Andrew:  Thanks for the info.  I'll contact Hover by phone.

June 6, 2013, 16:01
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Tara Zoltek

so easy to set up.  thanks for the picture play-by-play!

July 28, 2013, 15:08
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Demitrio Frazier

This was super easy to follow, thanks for the step-by-step on this Hover Team!

August 13, 2013, 11:30
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PL PeterLomhoff

I was struggling with how to get outgoing email working from my Verizon Android Razor.  This explained it clearly and it worked on the first try.  Thank you!

August 18, 2013, 18:32
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Vincent Sylvester

I can not get any outgoing mail to work on any of my mobile devices!  I have contacted support and they have no idea what to do.  Has anyone else had this issue?

September 27, 2013, 16:51
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Sam Coulombe
Hover Help Center

Hey there Vincent, I can't track down your request. I will send out a new email and we can look into troubleshooting this together. 

-Sam

September 28, 2013, 18:03
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Stacy Leotta

Do I set up a Windows phone the same way?

November 12, 2013, 12:35
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Henry Abey
Hover Help Center

Hi Stacy, a Windows phone will have a similar setup. We'll send you an e-mail with our settings right away so you can get everything configured.

November 13, 2013, 12:31
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Guy Lavoie

I have reinstalled everything on my Android phone (Galaxy Nexus, 4.2.1) but cannot get the email configured now. I enter my hover user name and password the same way as I had done the first time (and as I have on my home PC) but when I click on "next" it tells me that my user name or password is incorrect. I have had this user name and password for years, since the netidentity days. What is wrong?

November 25, 2013, 11:06
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Henry Abey
Hover Help Center

Hi Guy, the username will be your Hover e-mail address that you are setting up. The password is the e-mail password. If you're still having trouble, you can also send us an e-mail to help@hover.com or let me know.

November 25, 2013, 14:04
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Bud Beaty

Outstanding instructions.  I have an Android 4.2 tablet and your guidance was spot on.  Thanks

December 7, 2013, 09:52
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Adrian Laramee

Great job.  It worked for me and will save lots of time when i am using my tablet to send links to sites i visit to friends.

December 13, 2013, 14:55
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Richard Neary

Hi, I have a Samsung Galaxy tab that has Android 4.2. I have looked and tried everything to set it up for e-mail, unless I messed it here, can you help me out??

Thanks Richard Neary

January 30, 2014, 15:22
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Joel Pais
Hover Help Center

Hey Richard, I see that Mark was able to help you out with your request. Feel free to respond to that request if you need additional help.

January 30, 2014, 18:18
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James Self

when i setup as IMAP, it doesn't give me the option of when to leave on server.

when i setup as POP3 I can leave on server, but I can't push.

 

IS that correct, or did I do something wrong?

 

Thanks!

 

April 24, 2014, 12:36
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Shanna Millman
Hover Help Center

Hi James, IMAP leaves the mail on the servers so all your devices connect to the server to access your mail.  POP actually removes it from the servers and stores it locally unless you select the option to keep it on the server in your clients.  So you are not doing anything wrong.

April 24, 2014, 12:43
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khalil ahmed

i m trying to setup my email but every time i m getting msg authentication failed. can any one help me why my note 3 is sending this msg again n again ...my wifi mobile data browsing and email password all is ok but still i m getting authentication failed msg. can anyone help me regarding this issue 

June 28, 2014, 04:52
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Joel Pais
Hover Help Center

Hi Khalil,

We'd be happy to help! I need a few more details from you, so I will be reaching out to you by email. Sit tight!

June 29, 2014, 11:40
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John Lee Bingham

I have a Samsung Galaxy 3, and like the Note 3 message above, I have tried and tried and all I get is an "Authentication Failed" message...  :(

July 20, 2014, 19:48
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Joel Pais
Hover Help Center

Hi John,

Sorry to hear that you're having troubles with the setup. Keep a lookout for an email from us. We'll get this sorted for you. :)

 

July 21, 2014, 09:11
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Allison Golsby

I have a Samsung Galaxy 3 and I am having the same problem, the error is 'unable to connect to the server'. Can you please assist me.

July 28, 2014, 05:39
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Joel Pais
Hover Help Center

Hey Allison,

Of course we can assist. An email will be sent to you shortly, please feel free to reply if you have any questions at all.

July 28, 2014, 09:31
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John Isaksen

Hi,

Could I get an email regarding how to set up my Hover mail account on my Samsung Galaxy 3 as well ... ?

Thanks

September 19, 2014, 05:51
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Brian Cabral
Hover Help Center

Hi John, I've sent you an email for some assistance with getting the email configured on your android device. Just let me know where you're getting caught up in a reply and we can get it resolved :)

September 19, 2014, 09:30
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Kenneth McClary

Im having the same problem with my Note 3 as above "Authentication failed" everytime i try to set it up, please email me with a solution 

September 20, 2014, 05:32
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Blair M
Hover Help Center

Hi Kenneth, 

The message "authentication failed" means the mail program was unable to connect to our server with your email address and password.  To ensure this is correct, are you able to log in here: https://mail.hover.com

If you can, then it could be something else causing the authentication to fail. Let me know and I can send you an email to get more details from you.

September 20, 2014, 16:01
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James Dawe

I was pleasantly surprised - this worked exactly as written and perfectly the first time. Mind you, I have an older phone - actually and original Google Nexus. So the Android O,S. version is about 2.6x, but it's still nice to have something just work right the first time.

October 8, 2014, 11:56
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Kim Griggs

I'm getting the 'authentication failed' message on a new Galaxy Grand Neo. I can log in to https://mail.hover.com. Could you please email me the solution? Ta muchly!

October 12, 2014, 22:50
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Brian Cabral
Hover Help Center

Hi Kim,

I've sent you an email to assist you with getting the email configured on your phone. We are also available for email support at help@hover.com if you need further assistance :)

October 15, 2014, 16:30
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Tony Bolden

I too am having trouble setting up POP 3 mail on my Galaxy Note 4 (IMAP works fine but I'd prefer POP3). Can you email additional instructions to me as well?

October 23, 2014, 08:26
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Tony Bolden

Please disregard my earlier message....I got the POP3 working fine now...user error :-)

October 23, 2014, 08:33
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Foeke Tulner

I am using a Samsung Galaxy Note 4, followed your set-up (IMAP) but getting an "Unable to connect to email server to verify your account information. . . " alert after clicking Next on the Incoming server settings screen. Same for Outgoing server settings. I am able to receive and send through my PC's webmail account. Would appreciate your assistance.

October 25, 2014, 12:41
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Foeke Tulner

Please disregard my earlier message. Got it all working. User error ;-) Wrong IMAP server and SMTP server entries, should be my own domain entries not hover as per your examples.

October 25, 2014, 13:41
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Anthony DeVincenzo

I have a Samsung Galaxy 3 and I am having the same problem, the error is 'unable to connect to the server'. Can you please assist me. tried over and over. very important for my business. thank you

 

January 11, 2015, 12:14
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Michael Fich
Hover Help Center

Hi Anthony,

I'm sending you an email within the next few moments to try to help troubleshoot this issue with you.

Please keep an eye out for it and send me a response when you get a chance!

January 14, 2015, 15:59
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Linda Swoyer

I am on a Samsung Galaxy Tab 4 and I am getting the same error message as Foeke Tulner. I have tried many times. Please help.

March 5, 2015, 19:21
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Michael Fich
Hover Help Center

Hi Linda,

I've just sent email from help@hover.com to you with some follow-up questions.  Please keep an eye out for it and send me a response when it is convenient to do so and hopefully we can get this issue resolved quickly for you!

March 6, 2015, 09:52
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Tim Whitehead

I'm getting an error sending from my Note 2 on AT&T (incoming email is fine).  "Failed to send email" + "Error occurred on email server".  I get the same error if I'm going thru AT&T data connection or thru my home router.  I've tried changing the port to 587, but no luck there.  Various other IMAP & Exchange accounts setup on phone work fine.

May 1, 2015, 02:15
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Michael Fich
Hover Help Center

Hi Tim,

I'm sending you an email, coming from help@hover.com, to contact you about this issue.  It should be arriving shortly.

May 1, 2015, 08:02
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James Kyger

Hello.  I initially got email set up on my Galaxy 5 (verizon), but the inbox would not show (the sent box did however).  I deleted it all and tried starting over and now I run into errors.  Any help is much appreciated.  Thanks for your time and efforts.

May 6, 2015, 18:39
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Michael Fich
Hover Help Center

Hi James,

I'm going to send you an email so that we can work together to try to get the issue sorted out on your phone.  Please watch for my email, which should be arriving shortly.

May 7, 2015, 22:18
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Clair Hunt

Trying to set up email on my Galaxy S5 and it tells me authentication failed. Other times it has said website not responding.  EE tells me it is a question for Hover.  Could you please let me know what I have done wrong?  Thanks.

May 17, 2015, 05:39
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Michael Fich
Hover Help Center

Hi Clair,

If you're getting an "authentication failed" error message, this means the username or password which you are entering likely has a typing error in it.  Typically this is if the username is left as the default value, as most devices will automatically populate the username field with the first part of your email address.

For example, if your email address is name@domain.com, the device will automatically put "name" in as your username.  However, you need to edit that section to specify your entire email address as the username.

I see you had sent us an email to help@hover.com about this issue, which I had just sent a response to moments ago.  Please send me a reply if you need any further assistance.

May 18, 2015, 08:00