Topics/Knowledge Base/Email

How to: Install Mozilla Thunderbird and configure Hover email

Tyson Acker
posted this on April 4, 2012, 22:58

The following Thunderbird installation tutorial was created using Thunderbird 13 on a Windows 7 machine.  These instructions will vary if you are installing a different version of Thunderbird or you are using a different operating system on your computer.

To download, install, and configure your Hover email in Mozilla Thunderbird please complete the following steps:

  1. Click here to visit the Thunderbird download website.  To start downloading the installation program, click on the Free Download link on the Thunderbird website.

  2. Depending on your web browser, you may be be presented with a run or save file option.  If you are asked to save the file, save it to a location on your computer where you can find and open the file later.  Alternatively, if you are presented with a run option, choose to run the downloaded file automatically.

  3. In this example, I downloaded the file using Mozilla Firefox and then I double clicked on the downloaded file to run the set up program.

  4. Your web browser may give you a security warning when you open the file.  If you receive a warning like the example above, click on the Run option.

  5. The installation program will begin by extracting the downloaded installation file.

  6. Windows Vista and Windows 7 users will receive a User Account Control security warning.  Click Yes to proceed with the installation.

  7. The Mozilla Thunderbird Setup wizard will be launched.  Click Next to proceed,
  8. Click Next to install the standard features and set Thunderbird as your default mail application.  Advanced users can select the Custom option to choose individual options that they want to install.

  9. Click on Install to begin the Thunderbird installation.

  10. Wait for the installation to be completed.

  11. Click Finish to exit the setup wizard and launch Mozilla Thunderbird.

  12. Click on the Skip this and use my existing email button.

  13. Next, your Hover email account needs to be configured.  Thunderbird will automatically present you with the Mail Account Setup window pictured above.  Type in your name as you wish it to appear on your sent email messages, your Hover email address, and your Hover password.  Click Continue.

  14. Thunderbird will attempt, and likely fail, to configure your email settings automatically.  Click on the Manual Config button to skip this process.

  15. As pictured below, enter the following settings:

    Username:  Enter your full Hover email address

    Select IMAP after the Incoming mail server name.  Although we recommend using IMAP, POP3 can also be used.

    Incoming port number:  993 (995 if you are using POP3 instead of IMAP)
    Outgoing port number:  465

    Incoming security:  SSL/TLS
    Outgoing security:  SSL/TLS

    Authentication needs be set to Normal password for both incoming and outgoing mail.

    Once these settings have been entered, click on Create Account.

    Note - Thunderbird 13 users may receive an error if they try to re-test these settings even after the settings are entered perfectly.  The settings above should work after clicking on Create Account.  It is not necessary to re-test the settings.  Please ignore any errors when testing the settings prior to creating the account.
  16. A System Integration window will prompt you to set Thunderbird as your default mail client.  Click OK.

  17. Thunderbird will connect to the Hover email server and start downloading your email messages and folders. 

    Your Hover email account configuration has been completed!


    After downloading Thunderbird the Menu Bar may not be displayed by default.  In order to show the menu bar you must Right Click in the blank space at the top of the program and check the option for Menu Bar.  

    Now you have the options for File, Edit, View, Go, Message, Tools, and Help. 



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William Heinzinger


April 28, 2012, 17:45
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David Stroz

Reformatted my computer and followed these steps to go about setting up my mail again using IMAP and I still can't get this working.  I'm getting the error "Thunderbird failed to find the settings for your email account"


I've tried new passwords and ports...nothing works

July 2, 2012, 03:58
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Tyson Acker
Hover Help Center

@David - if you are using the latest version of Thunderbird, and you are entering the server settings specified in the article above, click on Create Account to skip the verification of the settings.  I've seen cases where Thunderbird fails to verify our server settings during the initial configuration, but those exact same settings work just fine after creating the account.

I also verified that POP/IMAP are both enabled on your mailbox.  If this suggestion doesn't help, I suggest opening a support ticket by sending an email to or giving us a shout at 1-866-731-6556 so we can troubleshoot with you one on one.

July 2, 2012, 08:39
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Edward Todd

After trial and error, I was able to set it up in the newest version of Thunderbird ESR 10.0.5. 

Make sure you select Normal Password under Authentication for incoming and outgoing, because you will not be able to click on "create account" until you do so.

July 3, 2012, 10:07
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Very useful

October 23, 2012, 00:03
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test user


January 5, 2013, 03:19
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cpb @ kittbird

I followed instructions step-by-step and set-up will not accept my password or user name. I think it wants to default to my existing yahoo settings. I've tried uninstalling and installing a fresh download and the same incorrect settings keep showing up as if they never were really uninstalled in the first place. Help! I've fallen, and I can't get up, please.

March 19, 2013, 07:22
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Andrew Costen
Hover Help Center

cpb: We'll send you an email shortly.

March 19, 2013, 12:45
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Cathrine Baldwin

How do I transfer my contacts from windows mail?

May 10, 2013, 19:31
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cpb @ kittbird

Thanks a bunch! Very detailed, step-by-step instructions. I will try again to install T-Bird on the bedroom PC. I'll talk to you soon! CPB

May 11, 2013, 06:02
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Andrew Costen
Hover Help Center

Cathrine, I found this page with instructions that may help:

If not though, let us know and we'll see what we can find.

May 11, 2013, 10:32
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Cathrine Baldwin

Thank you.  I will give it a go and let you know.

May 11, 2013, 12:24
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Stephen B Suddeth

I haven't been able to get a Thunderbird download from Hover since 2011.  I just downloaded the latest version, went through the setup steps above, and tested the connection successfully.  When I request to download mail, it tells me I have no new messages and does nothing.   I have quite a bit loaded on the webmail server, and I'd really prefer to download it.

January 23, 2014, 14:50
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Brian Cabral
Hover Help Center

Hi Stephen, I've sent you an email to troubleshoot the problem. Please feel free to reply to that email if you any other issues.

January 23, 2014, 18:35
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olgA K

I am confused on step 12. If I don't already have a hover account, should i still click  "skip this and use my existing email"? In the next step, it looks like a new account is being configured. I clicked on create a new email address, and then got some options where you have to pay a yearly fee. I purchased an email address, then I went  to "manage your email" and attempted to start by purchasing my first mailbox. However, I cannot select a domain!

April 9, 2014, 01:15
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Brian Cabral
Hover Help Center

Hi Olga, I replied to your email so please feel free to reply at your earliest convenience so we can work on getting this sorted out for you :)


April 9, 2014, 15:35