posted this on April 5, 2012, 06:13
This section will guide you through configuring your Hover email in Apple Mail OS X Mavericks using IMAP.
To configure Apple Mail, please complete the following steps:
1.) Open "Mail" and the screen below will appear.
2.) Select "Add Other Mail Account..."
3.) Click "Continue"
4.) Enter the following:
Full Name : Enter your first name and last name (Ex. John Smith)
Email Address : Enter the Hover email address you are trying to setup
Password : Enter your Hover email password
5.) Enter the following Incoming Mail Server settings:Account Type : Select IMAP from the options (POP3 is also supported by our mail server, however we recommend IMAP)Description: enter your email addressIncoming Mail Server : mail.hover.comUser Name : Enter your Hover email addressPassword : Enter your Hover email password
6.) Enter the appropriate port number. 143 is the default.
Use 993 if SSL is enabled or 143 if SSL is disabled. (Note, SSL is optional)
7.) Enter the following Outgoing Mail Server settings:Outgoing Mail Server : mail.hover.comUser Name : Enter your Hover email addressPassword : Enter your Hover email password
(Note: While Apple Mail says these fields are optional, you must enter the information in order to be able to SEND any emails.)
8.) You're finished!
If you need to re-enter any of the information (like if you were to update your Hover email password), simply select "Mail" in the menu bar, and then select "Preferences"
This section will guide you through configuring your Hover email in Apple Mail version 3.5 or 4.1 using IMAP.
Please note: do not setup the email account through "System Preferences." The account should be setup in Apple Mail.
The outgoing server information seems to be incorrect / incomplete.
Where are the full settings for the outgoing mail server (I.E. screenshots, from the "Edit SMTP Server List..." screen)?
Step 5 in the tutorial shows our outgoing mail server settings. If you set the option to use only our server, it shouldn't be necessary to manually edit the SMTP server list. If you are configuring preferences manually, here is a tutorial with raw server settings: http://help.hover.com/entries/21188903-email-server-settings
Thanks a lot. I've tried again on Apple Mail, but just before I'm finished, I'm told that «mail.hover.com» rejects my password. I'm quite sure I've written the password correctly.
Having the same problem as Rolf Theil....does he know why this is happening?
I suggest resetting your email password then contact customer service if that doesn't do the trick. Click here for a tutorial on how to change an email password in Hover.
Hi Chris - thanks for the comment. I have sent a reply to your support ticket. Your email should be working again now.
Trying to setup with IMAP as well and Hover keeps rejecting my password. It says I can set it up insecurely but I definitely don't want this.
Hover Help Center, is it possible to fix this? Thanks!
Hi Michael - I checked your email accounts and it looks like IMAP is enabled. Here are a couple of things to keep in mind:
- the user name to log into our mail server needs to be entered as your full email address. The mail program might be truncating the @yourdomainname.com portion of your email address. This would cause an authentication error.
- to make sure you have the correct password, try logging into webmail at https://mail.hover.com If you can't log into webmail, try changing your email password. Instructions can be found here: http://help.hover.com/entries/21262082-how-to-change-your-email-pas...
- a secure connection using SSL requires ports 993 and 465 to be open. If you are behind a firewall, make sure it isn't blocking these ports. This could cause the mail app to only allow you to set up without using SSL. If you aren't sure, your Internet provider may be able to help you troubleshoot for port blocks.
I hope these suggestions fix this for you. Don't hesitate to open a support ticket if you are still stuck.
Hi Karen - your email log in issue would not be related to your domain name being registered through Hover. If your email is with a third party, the sign in is being managed by your Mail program and your email host's mail server.
I have heard reports of people having general problems sending/receiving email after upgrading to to Mountain Lion. These links might help:
http://www.macworld.com/article/1168016/bugs_and_fixes_troubleshoot... (look under Mail replies from wrong address)
Your email host may have more suggestions on how to troubleshoot this issue, or they could go through your email server settings to check whether the Mountain Lion upgrade clobbered any settings.
I configured Hover email in Apple Mail. I also sent some mails to my friends but I couldn't get any mails from them. They sent mails to my Hover email but no one came. My mail type is Classic.
Could you inform me about that?
It looks like the problem was that your DNS wasn't properly set up for you to receive email, however, I can see Joel was able to get that sorted out for you last night, and your email should be coming through now. :)
I just set up my hover mail in Apple Mail as POP mail and it is working fine. I have several different email accounts and several different devices and it's always a little bit tricky to get everything to work together the way I want. The one feature I would like to see with Hover POP is to have my outgoing email automatically saved to hover webmail. That way other devices that check using IMAP can see the mail I sent from my Mac. Is there any way to make mail.hover.com automatically save sent POP mail?
That can only be done if you're using IMAP, Bruce. There's no way to do that with POP.
If I have setup my Mail on my mac to use IMAP, should sent mails also sync to the webmail portal for viewing? Currently it shows no messages in Webmail so not sure that messages are actually sending. Sending a test message seems to have worked but my Mail also stated that is has had trouble connecting to the server so have turned SSL off which seems to have fixed the problem.
Hi Mark, are you referring to Mac Mail? If so, I believe there is an issue with Mac Mail which does not use the "sent" folder on our server to store sent messages even though you have configured for IMAP. Mac Mail will store the sent messages locally. Can you try the following?
- Click on your "Sent" folder
- From the Menu bar, click "Mailbox"
- Select "Use This Mailbox For" and then select "Sent"
This should tell Mac Mail to use the "Sent" folder on our server to store your sent messages.
Hi Brennan,Thanks for your reply. It seems that Mac Mail does use the Sent folder but when check through Hover webmail there's a secondary Sent folder that's been created and that's where they end up. Everything seems to be working now though.
I cannot set up my Hover email in Mac Mail - same problem of password or username not being recognised - have changed password in Hover, but still not working. Can you advise.
Sarah, there are two passwords you can change in Hover, the control panel login and the email password. Double-check that it was actually the email password (under the Email tab in the control panel) rather than the general login password (which is under Settings in the control panel) that you changed.
I have just done this but it is still not working - keeps saying hover server offline
Using the instructions at https://help.hover.com/entries/21262082-How-to-Change-your-email-pa... ? Our servers are definitely not offline.
I am suffering the same problem - the outgoing mail server (SMTP) is listed as "mail.hover.com (Offline)" with no other choices / options available. I have gone in and re-set the password to no avail. Any thoughts? (Note: we have 3 new iMacs in 3 locations for my wife and I am trying to configure them all the same so she can receive her mail from any of the 3 iMacs. The first one I set up works, but the second one has this Offline issue).
Hi Tom, I see you have an open help request with Alistair. We're taking a look at it right now, so you'll hear a response from us very soon.
Hi, I have tried to set up email with Apple Mail, but I keep getting this message;
"The IMAP server “mail.hover.com” rejected the password for user “mail”"
Can you help?
Hi Alex, under the Incoming Mail Server screen, do you have your email address entered as the "username?" Also, can you re-type your password into the set-up just in case there was a typo? Sometimes a space after the password can throw things off. If you're still experiencing problems, shoot us an email or give us a call so we can help troubleshoot with you.
I'm getting this error:
"The Trash mailbox could not be created on the mail server. The local “Deleted Messages (Work)” mailbox was created instead."
"Mail has changed your account’s Mailbox Behaviors preferences to use the local “Deleted Messages (Work)” mailbox."
@Andrew, something may not have configured properly. Everything looks good on our side, I would remove the email address from Apple Mail, then re-add the address. If you need a hand, give us a shout tomorrow and one of our support staff will walk you through setup.
I can't seem to receive emails to my hover email, either through the webmail or on Apple Mail. I've followed the advice on these comments but no luck so far. I've just managed to get sending emails sorted again, but I don't know why this has become a problem now because I've never had this issue before...
Hi Simon, we'll be happy to help. I'll be sending you an e-mail to your contact address so we can troubleshoot this together.
I've followed the steps above to set up my wife's email, and things are working but it takes a very very long time to connect to the server everytime an email is sent out.
My email account on the other hands connects within seconds of me sending an email.
Hi Jean, I'll send you an e-mail right away so we can get your e-mail working properly for you.
Hello, suddenly I am having problems getting mail via the incoming server but do send ok via de outgoing server. What's wrong ? I have also requested help via a ticket but I am not getting any answer neither. Please help. Right now I am getting my mail forwarded to a secondary e-mail.. very irritating !
Hi Leonardo, sorry to hear that you've been having trouble with your e-mail! I'll send you a response so we can get it working as soon as possible.
Got a strange problem: i can receive and send from my Hover's email account from my Iphone but i can't from my MacBook, using Apple Mail.
And i have the same settings on both devices.
Here's the error message i have, it's in French :
"Le serveur a renvoyé l’erreur La connexion au serveur « mail.hover.com » sur le port 993 a expiré."
Can U help please?
Hi Nicolas, I've just sent you an e-mail so we can work on getting your Hover e-mail working again. Please keep an eye on your inbox.
I have the exact same problem as nicolas. Hover email works on iphones and Thunderbird from Windows, but as of about a week ago, I cannot connect to the hover account via Apple mail on an iMac and a MacBook.
Connection to mail.hover.com times out on port 993.
Harald, are you using Avast! Antivirus by any chance? About a week ago they seem to have made an update to their Mail Shield which seems to be blocking mail.hover.com. If you are, you may need to disable that option to resolve the issue.
Worked like a charm! Thanks.
Have you contacted Avast! about the issue?
We don't have a point of contact with Avast! (or other antivirus companies), but as their customer you're welcome to contact them for more information as to why they'd be blocking us or any other service you use that they may be blocking.
I am using Apple mail and have recently upgraded to the Mavericks operating system on my laptop and OS 7.0.3 on my iPhone. I have been having lots of trouble the past few days trying to send mail, and now, receiving email. Can you help? Thanks!!
I just bought the Classic Mail (5 mailboxes) tonight and I'm having the same issue has Ann. I've tested it on my iPhone and I can both send and received emails, but on my Mac mini I can only receive emails. When I try and send an email I receive an error. The one difference I know of is that in Apple Mail on the outgoing setup I only put mail.hover.com. I did not put in username or password, as it gave a warning saying that the information would be unencrypted, which I did not want to do. Plus, on outgoing username and password were optional.
Any help would be greatly appreciated.
The username and password actually are required for sending mail through Hover. Just be sure to use SSL and the username/password will be encrypted. If adding the username/password doesn't help, however, please do let us know.
Hi everybody, I had some trouble with this same issue - my Hover email had hung on the send/receive of messages for a few days. A bit of a google search got me here. I'm not sure if it's related to Mavericks, but when I forced my outgoing SMTP mail server to use "Custom Port 465" everything started flowing again.
Hope that helps someone out there!
Thanks for the tip, Max!
I simply cannot configure my Hover email account (IMAP) on a brand new Retina MacBook Pro running Mavericks OS. It won't go online and times out. (My iCloud mail account works just fine)
I promise you, these things don't normally phase me - I have Hover mail successfully configured on an iMac, a MacPro, my wife's MacBook, an iPad and an iPhone.
I've tried every combination of SSL Port etc - no luck. There must be something funky going on with Mavericks or Hover - Help!!!
Mark, it looks as though you've already managed to resolve the issue, from what I can see in our system, but let us know if you have any other questions.
I'm also running Mavericks OS like Mark, but on a non-retina Macbook Air, and I seem to be having problems connecting as well. Both 993 and 465 seem to be throwing some sort of error.
- 993 continues to ask me for my password (and I know it's right)- 465 seems like it's connecting but times out eventually. I have to make any changes to the port number first and then close Apple Mail for it to save. Simply saving the new changes seems to keep trying 465.
Hi Daniel, we'll be sending you an e-mail right away to troubleshoot your Apple Mail. There are no compatibility issues with Hover and Apple Mail, so hopefully we can get this sorted out soon.
You need to update your How-To. You have to go into the SMTP server list, then edit how it connects, pull down a little menu in the dialog box and connect with password, then put in your hovermail user name and password.
Thanks for the heads up, Scott. This tutorial should be correct for Apple Mail version 3.5 or 4.1, we'll look into this for you further.
I figure I should add a comment in case someone else is spending the day trying to sort out the same problem I did.
The SMTP URL is mail.hover.com - not smtp.hover.com
Yeah I just spent a day trying to troubleshoot different ports and SSL settings. Turns out I'm an idiot.
Using Mail 7.0 with mavericks. No joy.
iPhone works fine with my hover account. Have followed at above direction. "mail cannot connect to account...." "enter password"......No joy. everything is correct and has been done at least three different times. see pic... guidance plez
The first error on the list mentions Port 0 ??
Set up the custom port for the SMPT server as 465 with SSL.
(Pick a mailbox in Mail prefs, choose the Outgoing Mail Server SMTP, Edit SMTP Server List from the dropdown, go to Advanced for the account you are setting up.)
no joy....still doesnt work
Hi Douglas, I see you've sent us a support request. We'll be replying to that right away.
I seem to be having the same problem as everyone else here. My mail was working fine for years and now it isn't connecting. I've tried changing the ports (etc) that the other folks have. Please help!!
Hey David, you'll be receiving a response from Richard in a little bit (via email).
I have attempted to set up an account on Apple Mail numerous times and have checked and rechecked my email user name, password, and followed every tutorial listed in the above discussion and I am STILL unable to send OR receive any emails and constant receive messages stating "Cannot send message using the server mail.hover.com"... I am beyond frustrated at this point because I am unable to use a feature that I am paying for...
Hi Ashton, I've sent you a quick email. Please feel free to respond so we can troubleshoot the issue.
Hi, I have been having a lot of trouble with my Hover email. I have entered all the info correctly as per the instruction above and sometimes it works fine... but often I will suddenly get an error message in Mail saying the password for this email account has been rejected. It continues to tell me the password is incorrect when it definitely isn't. I am using exactly the same password to log into the Webmail on hover.com with no troubles at all. HOWEVER I am kind of concerned because in Webmail, my inbox is completely empty. I sent a test email from another address to this address and it has not showed up in my Hover webmail.
This is very worrying as this is my main work email! please help me with this.
And I haven't yet been able to make this email work at all on my iPhone.
Oh an extra note which may help - I can successfully send emails FROM my Hover address through Mail, but not receive them... and now the error message is stopping all completely.
On my iPhone, even though I followed your instructions exactly on your Configure For iPhone instruction page, at first it won't save as it says the username & password are incorrect... and then it lets me save but warns "this account may not be able to send or receive any messages".
Please contact me ASAP to fix this - on my secondary email address firstname.lastname@example.org as it seems I won't be able to receive emails to my Hover account...
Hey everyone, I just want to let you all know what my problem was (as it may be affecting you as well). I found out that you cannot have spaces in your password. While it works fine in webmail, Apple mail can't handle it.
Sigh. I WISH I had spaces in my password so I knew this was an easy fix. But I don't :(
I have responded to your open help request. Please feel free to reply to that email if you require additional assistance.
I have just signed up and am having some similar problems. I am able to use Hover on my iPhone without problem but can't use it in Mail. I keep getting "access denied" for the recipient address. Regardless of who I try to send the email too, I get the same response.
I have tried both the hover account and a hotmail account and something is blocking them both. see the attached screen shot
Just sent you a quick email. Please feel free to shoot me a reply at your earliest convenience.
I've been having a lot of trouble with Hover email lately,too. I use Apple Mail. Have had nor problem for the past year or so. Have not changed any settings or upgraded any software or changed OS. Similar to Brian Seitz's comment above, I keep getting "cannot send message using the server mail.hover.hover." Also, I am not receiving emails from a number of clients. The only way I can use Hover mail semi-reliably is through the Hover Mail web page. Occasionally when I am using this Hover web client for email, emails I am trying to send will not go through. They are blocked with a message stating a "virus has been detected in the email you are trying to send". Please help!
I think I've seen this sort of thing happen before with other services. From what I recall, email servers were hacked, which caused them to be "blacklisted" by a number of third party spam services. Even though the hack was fixed, the servers continued to be blacklisted. This may be why we can email some people without problem, while emails to others are rejected; it depends on which spam detection services are being used by the address we are trying to email to. Can someone from Hover hop on here and explain what's going on? Doesn't seem to be an isolated problem.
Hey John, I see that you were able to chat with Li today. If you continue to experience any issues, please feel free to reply to that email correspondence.
I am having an issue. When I try to send an e-mail from my iCloud account to my hover account the delivery fails, citing illegal host/domain as the reason. This is the only combination that will not work, as I can send e-mail successfully back and forth from my g-mail, university mail, and hover webmail accounts.
I cannot sent mail from my mac and/or iphone. Mail says it connects to the hover server, but just doesn´t send it. Got no spaces in the PW just some numbers and some capsPlease help.
Hi Erik, You will be receiving an email shortly with some assistance.
Have the same problem. Need a mail how to configure Mail 7.2. as the system which worked yesterday without problems (and is still working on iPhone and iPad) giving information that the PW does not work. (No Spaces!!) Please assist.
Hi Wolfgang, I just sent you an email. Feel free to reply there if you need further assistance.
I'm having similar issues with setting up my Mac Mail 7.2 and on my iphone. It does not allow me to send emails out. please help.
Hello Thomas, you will be receiving an email shortly to help you out.
I am using Mail 7.3 and all my connections are correct. I just can't actually seem to get the mail to send out. I have 2 hover emails, 1 works the other doesn't. I have removed the account multiple times and the mail still just sits in the outbox. Help?
Hi Jesse, I sent you an email for some assistance.
i'm using my Hover account with Mail 7.3, on a 10.9.4 OSX Imac
So far so good until today when it says that it's impossible for the server to contact mail.hover.com on the 143 port.
I didn't change any settings.
I just sent you a quick email so we can work on troubleshooting the IMAP connection. Generally speaking, if you have trouble with sending or receiving from a certain port it's a good idea to test out different ports using the different options available in on our email server settings article.
I'am havin trouble sending mail through mac mail, iPhone and iPad. The error message I receive is:
<END-OF-MESSAGE>: End-of-data rejected: user not permitted to relay
I have used hover for a long time and haven't had this problem before...
I've sent you an email to assist you with getting your email address sending successfully from the devices. I'll look out for your reply if you need further assistance.
Can't connect to SMTP from Apple Mail on Mavericks to send outgoing stuff. Tried turning SSL off, then back on. Deleted the account from Apple Mail and re-created. Apple Mail 'connection doctor' shows could not connect to SMTP. All works fine in Webmail. Any suggestions?
I've just sent you a quick email to help you out.
Generally speaking, I would use the following as a template to troubleshoot the outgoing server settings (SMTP):
At step 7, click on the arrows beside outgoing mail server to edit SMTP. Then click advanced, In this section authentication should be password. And the username and password, should be your email address and email password, respectively.
Once you have mail.hover.com as the server and the email and password configured then you can try out some different server ports. From the advanced section, select to use a custom port and try using 8025 with SSL disabled.
Please feel free to contact customer support if you need further assistance at email@example.com or by phone at 1 866 731 6556 Monday to Friday 8 am to 8 pm EST. We'll be happy to assist :)
I am not able to configure my email account on Mail. It keeps asking for the password. I cannot use webmail either. Any time I try to send an email I get this alert message: Error SMTP:  5.7.1 <END-OF-MESSAGE>: End-of-data rejected: user not permitted to relay
Can you please help me??
Hi Fernando, I've just sent you an email for some assistance with getting this sorted out :)
Hi Hover - I can see I am having the exact same problem as many Apple Mail users before me. All goes fine through the steps above until the very end, when Mail keeps asking me to enter my password and then continually rejects it. I know I am entering the right password, like others above. I am running OS X 10.8.5. Mail version 6.6. Thank you.
Hi Catriona, I've sent a reply to your email to assist you with getting the email properly configured in Apple mail.
Same problem here - suddenly, the hover SMTP server does not allow for server relaying anymore? I am unable to send any mail now..... (Apple Mail, on Macbook and iOS, stops working overnight).
Please reply soon - this is my business running on Hover services...
Finally it seems that the problem solved itself. Now it seems to be fine again.
I forgot to hide the email gmail address in my previous message (October 01, 2014 06:46). Could you please suppress it?
Thank you in advance.
We were experiencing some issue with our sending services over the past couple of hours. The issue has since been resolved as of 7:17am EDT so you should now be able to send accordingly.
We apologize of any inconvenience this may have caused.
Thank you Shanna for your explanation.
Could you help me with my request of editing my post of October 01, 2014 06:46 and suppressing the visible email address?
I am having a similar problem to many of the above. I can log into the Hover web mail, but my Apple mail keeps failing — asking for a password. The password works because I can log in on the web.
Were there any solution to the above problems that can be posted?
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