Topics/Knowledge Base/Transfers

How to: Transfer a domain from an eNom reseller

Tyson Acker
posted this on April 04, 2012 22:52

These are the general guidelines that need to be followed before a domain name can be transferred:

1.  Domain privacy services need to be disabled.
2.  Verify that your administrative email address in the domain registration record is accurate.
3.  Your domain needs to be unlocked.
4.  Acquire your domain's transfer authorization code (also referred to as an EPP or auth code) from the current registration service provider.

If your domain is registered with any of the registration service providers below, click on its link for step-by-step tutorials:

Domain transfers will be outright rejected if:

  • the domain name is locked (this tutorial will show you how to unlock your domain name)
  • the domain name was registered or transferred in the past 60 days
  • the authorization code provided is invalid (this tutorial will show you how to obtain the authorization code)
  • the domain name is in redemption
  • there is an unresolved domain dispute (a form of registrar lock)

 

To get started, you will need to locate your eNom reseller.   The step-by-step instructions will not be the same for different eNom resellers. If you need step-by-step instructions, follow the instructions below to locate the contact information for the eNom reseller you can contact for assistance.

 

Locate Your Domain Provider

Visit http://www.enomcentral.com/help/reseller_lookup.asp, then enter your domain name and the word verification to locate your registration service provider.

 

The support contact information for your domain provider will be displayed.

 

 

Prep the domain in your eNom account for transfer (generic)

 

How to unlock your domain:

  • Click on the Domains tab
  • Select "My Domains" from the drop-down menu
  • Locate and click on the domain you wish to transfer
  • Click on the "General Settings" link
  • Under the "Registrar-lock" section, select the "Disable" radio button
  • Save changes

* Please be advised that these changes could take up to 24 hours to complete*

 

How to retrieve the authorization codes

  • Go back to the "General Settings" link
  • Click on "Email Auth Info to Registrant"
  • eNom will send the authorization codes to your admin email address

 

Once your domain name has been prepared for transfer, you can initiate the transfer using the steps outlined below.

 

Initiate your domain transfer through Hover.com

 

  1.  Visit http://www.hover.com and click on Transfer to Hover.



    Or, If you are an existing customer, sign in to your Hover account at https://www.hover.com/signin and click on the + Add New button and then click on the + Transfer a domain to Hover link, as pictured below.


    Multiple Domain View


    Single Domain View



  2. Type the domain name to be transferred in the text box and click on the Check or Search button (the button name will vary depending on whether you are initiating the transfer from within an account or from the main Hover page).



  3. A step-by-step transfer process screen will appear.  The question mark icon will link you to a help tutorial.

    Depending on your registration service provider, there will be up to 3 steps listed:

    1. Domain privacy status.
    2. Admin email confirmation.
    3. Domain lock status.

    If the step has a red X in the status then this indicates that the step needs to be completed to continue.  A green check indicates that the step has been completed.

    Click on Send test email to confirm the admin email address. 

  4. Open your email, find a message with an "agree" button you must click after entering your initials.  If the button does not work,  you can use the link just below "This form is also available on the hover.com website".  Once verified you will be redirected to the transfer-in page on hover.com.

  5. Once there are green checks next to each status item, click on the plus (+) to add the domain name to your shopping cart.

  6. Under your Cart click on the Continue to Checkout button.

  7. Enter your transfer authorization code (also called an EPP key) in the text box and then click on Checkout.

    ShoppingCart.png
  8. If you are not already signed into a Hover account you will see the following screen to create an account or sign in:



    If you already have an account, click on Sign in to sign in with your Hover username and password.  New customers need to provide their name, a contact email address, then pick a username and password for their Hover account.  If you are a new customer, click Create Account after typing in all the required details.
  9. Fill out your name and address as you would like them to appear in your domain registration records.

  10. Scroll down and put a check next to "Do not make my contact information public" if you want you information to remain private.  Click Continue.

  11. Billing information needs to be provided next.  You can use your existing credit card if you already have an account with billing information, or select Use a different card if you want to use a new credit card. (PayPal is not available for domain transfers)

  12. Fill in your name and address as they appear on your credit card statements, then scroll down and enter your credit card number, card security code (CVV), and expiration date.  Click Continue when finished.

  13. Put a check next to I have read and agree to the Terms of Service and then click on Purchase Now.

  14. Your domain status will listed as pending until the transfer has been completed. 

 

 

[Updated 10/07/2013]

 

Comments

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Borislav Krstic

The first 2 pictures are missing.

February 05, 2013 09:09
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Blair Mueller
Hover Help Center

Hi Borislav, 

You're right, that was a bit odd!  Not sure what happened to them but we got them back up now.  Thanks for the heads up!

February 05, 2013 17:56
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Mayer Balser

the domain name was registered or transferred in the past 60 days

Hmmm Just bought a domain and just got control of it and want to xfr to Hover. So do I need to wait 60 days?

February 10, 2013 13:17
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Andrew Costen
Hover Help Center

Yes, if you just bought a domain name then you will have to wait 60 days before it can be transferred.

February 13, 2013 16:04
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Atlantic Coffee

"the domain name is locked (this tutorial will show you how to unlock your domain name)"

I don't see anywhere in this tutorial how to unlock my domain. Was this bullet point suppose to link to an additional tutorial?

July 10, 2013 11:58
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Brennan Valenzuela
Hover Help Center

Hi Atlantic, great catch, thanks for pointing that out. The tutorial has since been updated.

July 10, 2013 15:18