Topics/Knowledge Base/Transfers

How to: Transfer a domain from an eNom reseller

Tyson Acker
posted this on April 4, 2012, 22:52

This tutorial provides general guidelines for transferring a domain to Hover; however, the steps may not be exactly the same for all eNom resellers. If you need help with the steps that are performed on the eNom website, follow the instructions below to locate the contact information for your eNom reseller who can assist you.

Locating your domain service provider

1. Visit, enter your domain name and the word verification, and then click Retrieve Provider.


Locating your domain service provider


The support contact information for your domain provider is displayed.


Note: Domain transfers will be rejected if:

  • The domain name is locked (this tutorial will show you how to unlock your domain name).
  • The domain name was registered or transferred in the past 60 days.
  • The authorization code provided is invalid (this tutorial will show you how to obtain the authorization code).
  • The domain name is in redemption.
  • There is an unresolved domain dispute (a form of registrar lock).

Disable WhoIs Privacy

1. Visit, enter your eNom customer number and password, and then click Login.


2. From the Domains drop-down list, choose My Domains.


3. On the Domain Overview page, click Contact Information.
Alternatively, choose Contact Information from the Manage Domain drop-down list.



4. At the top of the Edit Contact Information page, click Edit your ID Protect settings.


5. If privacy is enabled, select Unprotected, and then click save changes.

Ensure that your administrative email contact is up-to-date

1. From the Domains drop-down list, choose My Domains.


2. On the Domain Overview page, click Contact Information.
Alternatively, choose Contact Information from the Manage Domain drop-down list. 


3. On the Edit Contact Information page, check that your Administrative Contact email address is correct. Make any required corrections, and then click save.

Unlock your domain name

1. From the Manage Domain drop-down list, choose General Settings.


2. In the Registrar-Lock section, select Disable, and then click save.



Note: These changes could take up to 24 hours to complete

Get your domain's transfer authorization code

1. On the Edit General Settings page, click Email Auth Info to Registrant.



eNom will send the authorization code to your admin email address

You can now initiate the transfer to Hover using the steps below.

Initiate your domain transfer through

1. Visit and click Transfer to Hover.



If you are already a Hover customer, sign in to your Hover account at and click the + Add New button, and then click the + Transfer a domain to Hover link, as pictured below.



2. Type the name of the domain that you want to transfer in the text box, and then click the search icon.



You may see up to three steps listed:

  • Domain privacy status
  • Admin email confirmation
  • Domain lock status

If the step has a red exclamation mark next to it, that step needs to be completed before you can continue.  A green check indicates that the step has been completed.

3. Click Send approval email.



4. Check your email and open the message from Hover asking you to indicate that you want to proceed with the transfer. Enter your initials in the field as indicated and click Agree.
Alternatively, you can click the link This form is also available on the website to view this message on the Hover site. Once you click Agree, you will be redirected to the transfer page on


You should now see green checks next to each status item.

5. Click Add to cart to add the domain name to your shopping cart.


6. Under ORDER SUMMARY click Proceed to cart.



7. On the Shopping Cart page, enter the transfer authorization code that was emailed to you, and then click Checkout.



8. If you are not already signed in to a Hover account you will see the following screen asking you to create an account or sign in:



If you already have an account, click Sign in, and sign in with your Hover username and password. If you are a new customer, complete the required fields, and then click Create Account.

9. Fill out your name and address as you would like them to appear in your domain registration records, and then click Continue.


10. Enter your billing information.
If you have billing information saved with your account, you can use that existing credit card, or you can select Use a different card if you want to use a new credit card. (PayPal is not available for domain transfers.) If you don't already have billing information associated with your account, the option that appears is Use credit card.



11. Fill in your name and address as they appear on your credit card statements, then scroll down and enter your credit card number, card security code (CVV), and expiration date. Click Continue when finished.



12. Put a check next to I have read and agree to the Terms of Service, and then click Purchase Now.



You will receive an order confirmation email from Hover, and the domain status will be listed as pending until the transfer completes..


Approve the transfer (optional)

You do not need to take any further action; however, if you want to bypass the normal 5 day hold period you can explicitly approve the transfer.

To approve the transfer

1. Locate the email message sent to you from eNom confirming your transfer request.

2. Click the link in the email to go to the Domain Name Transfer Interface.

3. Select I Approve, and then click SUBMIT


The transfer has now been approved.

Note: It may still take a few days for the transfer to complete.



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Borislav Krstic

The first 2 pictures are missing.

February 5, 2013, 09:09
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Blair Mueller
Hover Help Center

Hi Borislav, 

You're right, that was a bit odd!  Not sure what happened to them but we got them back up now.  Thanks for the heads up!

February 5, 2013, 17:56
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Mayer Balser

the domain name was registered or transferred in the past 60 days

Hmmm Just bought a domain and just got control of it and want to xfr to Hover. So do I need to wait 60 days?

February 10, 2013, 13:17
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Andrew Costen
Hover Help Center

Yes, if you just bought a domain name then you will have to wait 60 days before it can be transferred.

February 13, 2013, 16:04
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Atlantic Coffee

"the domain name is locked (this tutorial will show you how to unlock your domain name)"

I don't see anywhere in this tutorial how to unlock my domain. Was this bullet point suppose to link to an additional tutorial?

July 10, 2013, 11:58
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Brennan Valenzuela
Hover Help Center

Hi Atlantic, great catch, thanks for pointing that out. The tutorial has since been updated.

July 10, 2013, 15:18
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Poh Yen Lim

So what do I do after I know who's the reseller? Ask for my LogIn ID? Because I can't log in with my domain name and password, which is all I've got. 

June 22, 2014, 23:42
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Brian Cabral
Hover Help Center

Yep, that's right you should contact the reseller in order to gain access to the account where your domain is managed.

June 23, 2014, 16:18