Topics/Knowledge Base/Transfers

How to: Transfer a domain to Hover (generic)

Tyson Acker
posted this on April 03, 2012 22:08

These are the general guidelines that need to be followed before a domain name can be transferred:

1.  Domain privacy services need to be disabled.
2.  Verify that your administrative email address in the domain registration record is accurate.
3.  Your domain needs to be unlocked.
4.  Acquire your domain's transfer authorization code (also referred to as an EPP or auth code) from the current registration service provider.

If your domain is registered with any of the registration service providers below, click on its link for step-by-step tutorials:

Domain transfers will be outright rejected if:

  • the domain name is locked (this tutorial will show you how to unlock your domain name)
  • the domain name was registered or transferred in the past 60 days
  • the authorization code provided is invalid (this tutorial will show you how to obtain the authorization code)
  • the domain name is in redemption
  • there is an unresolved domain dispute (a form of registrar lock)
     

Once your domain name has been prepared for transfer, you can initiate the transfer using the steps outlined below.

Initiate your domain transfer through Hover.com

  1.  Visit http://www.hover.com and click on Transfer to Hover.



    Or, If you are an existing customer, sign in to your Hover account at https://www.hover.com/signin and click on the + Add New button and then click on the + Transfer a domain to Hover link, as pictured below.


    Multiple Domain View


    Single Domain View



  2. Type the domain name to be transferred in the text box and click on the Check or Search button (the button name will vary depending on whether you are initiating the transfer from within an account or from the main Hover page).



  3. A step-by-step transfer process screen will appear.  The question mark icon will link you to a help tutorial.

    Depending on your registration service provider, there will be up to 3 steps listed:

    1. Domain privacy status.
    2. Admin email confirmation.
    3. Domain lock status.

    If the step has a red X in the status then this indicates that the step needs to be completed to continue.  A green check indicates that the step has been completed.

    Click on Send test email to confirm the admin email address. 

  4. Open your email, find a message with an "agree" button you must click after entering your initials.  If the button does not work,  you can use the link just below "This form is also available on the hover.com website".  Once verified you will be redirected to the transfer-in page on hover.com.

  5. Once there are green checks next to each status item, click on the plus (+) to add the domain name to your shopping cart.

  6. Under your Cart click on the Continue to Checkout button.

  7. Enter your transfer authorization code (also called an EPP key) in the text box and then click on Checkout.

    Shopping_Cart.png
  8. If you are not already signed into a Hover account you will see the following screen to create an account or sign in:



    If you already have an account, click on Sign in to sign in with your Hover username and password.  New customers need to provide their name, a contact email address, then pick a username and password for their Hover account.  If you are a new customer, click Create Account after typing in all the required details.
  9. Fill out your name and address as you would like them to appear in your domain registration records.

  10. Scroll down and put a check next to "Do not make my contact information public" if you want you information to remain private.  Click Continue.

  11. Billing information needs to be provided next.  You can use your existing credit card if you already have an account with billing information, or select Use a different card if you want to use a new credit card. (PayPal is not available for domain transfers)

  12. Fill in your name and address as they appear on your credit card statements, then scroll down and enter your credit card number, card security code (CVV), and expiration date.  Click Continue when finished.

  13. Put a check next to I have read and agree to the Terms of Service and then click on Purchase Now.

  14. Your domain status will listed as pending until the transfer has been completed. 

 

Comments

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Jeremy Cath

how long does a transfer normally take? and if there's a problem (eg typo in the auth code) how quickly does that get flagged for action?

May 11, 2012 23:44
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Tyson Acker
Hover Help Center

Domain transfers can take 5-7 days to complete from start to finish.  The losing registrar has a 5 day hold period to give them time to verify that the transfer out request is legitimate.

May 14, 2012 10:10
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Jeff Kuntz

Can I transfer a domain to Hover even if you do not offer the top level domain for sale (i.e. a .lt domain)?

May 30, 2012 13:34
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Tyson Acker
Hover Help Center

@Jeff - We are only able to support the transfer in of top-level domains listed on our pricing website here:  https://www.hover.com/pricing

Other top-level domains cannot be managed through Hover.com at this time.

May 30, 2012 14:03
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Todd Shelley

During the 5 day hold mentioned before, does the DNS settings from the old registrar still work?

For example, I eventually want to transfer one of my other domains but it's the one I use for email. If the domain is 'offline' for a day or twobecause of the transfer, I can deal with that. But not if it's for 5-7 days.

July 31, 2012 20:44
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Tyson Acker
Hover Help Center

Hi Todd.  Typically any DNS settings at the losing registrar will work while transfers are pending.  Most registrars will shut off their DNS services for the domain name once a transfer out is completed.  If you are using your old registrar's DNS, you'll need to add your custom DNS records in Hover and then change your name servers to ns1.hover.com and ns2.hover.com.  If your domain is pointed at the name servers of a third party web host, you don't need to do this.  Your web host's DNS will be unaffected by a transfer.

We have tutorials on creating custom DNS records and changing name servers at these URLs:

Custom DNS recordshttp://help.hover.com/entries/21204757-how-to-edit-dns-records-a-cn...

Change name servershttp://help.hover.com/entries/21206438-how-to-change-your-domain-na...

August 01, 2012 08:07
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John Fieber

Tyson, could you clarify one detail on that last point, not on A, CNAME, MX and the like, but the NS records.  Say I have example.com hosted at OtherRegistrar, and the NS records are configured at OtherRegistrar to a third-party DNS service, say Amazon's Route53.  When Hover transfers in the domain, will the existing NS records specifying Route53 be preserved?  Or will I need to re-configure the NS records once transferred, with a possible service gap.   I've started transferring some currently idle domains from OtherRegistrar, but would like clarity on this detail before hoisting over my live domains.

Thanks

August 23, 2012 21:19
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Tyson Acker
Hover Help Center

Hi John - it might help for to contact us with your domain name to triple check.  If your root domain name is pointed at third party's name servers, that will carry over to Hover.  If you're talking about NS records for subdomain host names, like blog.domainname.com, that's a feature Hover DNS does not support right now.

August 24, 2012 12:48
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John Fieber

Just the root domain.  Thanks Tyson!

August 24, 2012 17:41
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Tyson Acker
Hover Help Center

Hi John - if you have your root domain name pointed at third party name servers, like ns1.webhost.com and ns2.webhost.com, then those settings will follow you when you transfer to Hover.  The DNS tab in Hover only affects records on our name servers - ns1.hover.com and ns2.hover.com.

August 24, 2012 19:16
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Kendrick Lo

I think I'm missing something... the tutorial says that it is going to show me how to get the EPP code, but I don't see where that is.  Thanks

September 10, 2012 09:15
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Tyson Acker
Hover Help Center

Hi Kendrick - Sorry for any confusion.  This tutorial provides generic instructions.  The steps to get your transfer authorization code depend on who your current registrar is.  Each will have a different interface and the steps to get the EPP code (aka auth code) will vary.  We have specific steps for GoDaddy, Network Solutions, and 1 and 1 at these links:

GoDaddy

Network Solutions

1 and 1

If your domain is registered somewhere else and you get lost looking for the EPP code, please give us a call or send us an email so we can help.  Our customer advisors have had a lot of experience working with different registrars and can get you pointed in the right direction.

September 10, 2012 10:44
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Focal Pool

How can I transfer a domain from one Hover account to another?

September 21, 2012 03:06
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Tyson Acker
Hover Help Center

Hi Focal - Our customer advisors can transfer domain names between accounts for you.  I've opened a support ticket for you so we can help.

September 21, 2012 08:25
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Edwin Burt
I just recieved my authorization code but when I input it into the hover checkout area, I get an error message. My previous domain name provider is Intuit. I copy and pasted the auth code from their email direct. Any ideas? or just contact them about it I suppose.
October 18, 2012 23:03
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Tyson Acker
Hover Help Center

Hi Edwin - this may be a case where it would help if you sent us an email with your authorization code, or gave us a phone call to help. Sometimes registrars don't have an authorization code in sync with the domain registry and asking your registrar to create a different authorization code forces this to be resolved. If that's not the case, we'll need to check things on our end for you.

October 19, 2012 08:38
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Edwin Burt
Thank You Tyson. When I copy/pasted the code, I believe I had a space included either at the front or the end. I did it again later, more carefully, and it worked fine. Thanks for your time.
October 19, 2012 17:27
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Richard Floyd-Walker

Hi.

I am trying to transfer a domain and once the checks are completed and Hover confirms eligibility I find that the add to cart button doesn't work (see attachment). Is there something that I'm missing?

Best Regards

Rick

November 21, 2012 03:50
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Blair Mueller
Hover Help Center

Hi Richard - You're not missing anything.  Our mistake.  There was a slight problem this morning with the website and it was causing people to not be able to add items to the shopping cart.  This should be all resolved now if you wanted to try it again.  Let us know if you are not able to do it a second time. 

November 21, 2012 12:33
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Mark Baier

Hi, we use Google Apps for email on our domain, which require several custom MX records.  Since the transfer takes 5-7 days, can we setup the MX records on hover ahead of time so when the transfer completes, the new settings automatically take effect?  Trying to minimize potential downtime.

Thanks!

December 10, 2012 14:46
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Blair Mueller
Hover Help Center

Hi Mark - we can certainly do this for you.  That's what we do as part of the valet transfer process.  We would be able to have all this set up for you on our servers ahead of the transfer, change your name servers to ours and then transfer the domain.  This way, you are already using our name servers for DNS management before the transfer is started. 

Send us an email, help@hover.com, with your details and we'll get started on this for you. 

December 10, 2012 15:42
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Bryson Gilbert

What does it mean when a domain is "eligible for transfer", but in the checklist it says "Admin email cannot be retrieved from" the losing registrar? The whois records for the domain include valid email addresses for all contacts.

February 17, 2013 11:10
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Andrew Costen
Hover Help Center

One cause of that could be the losing Registrar having the email address saved with certain characters around it in such a way that it confuses our system. I'm going to send you a quick email shortly to discuss this though.

February 19, 2013 16:01
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Christopher Smith
Hi Andrew. I second Bryson's query. I have two domains I wish to transfer and, while they are unlocked, I get the message that the "Admin email cannot be retrieved". Thanks
April 02, 2013 16:47
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Andrew Costen
Hover Help Center

Christopher, I'll send you an email as well.

For anybody else reading this, if one ever gets this error, it's best to either email us a help request or give us a phone call so we can help out with the transfer.

April 03, 2013 14:06
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Jorge V. Valle C.

Hello,

Let me know if I can transfer a domain from Mexico to hover.com.


.com.mx


Thanks

Jorge

April 23, 2013 18:21
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Andrew Costen
Hover Help Center

No, we don't currently support .mx domains. You can see the complete list of supported types of domains at: https://help.hover.com/entries/21181682-supported-top-level-domains...

April 23, 2013 18:26
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Sedo Transfer

Hello,

I found the list of supported TLDs - can all these TLDs also be transferred to Hover, or does the list only refer to TLDs that can be newly registered?

Thanks

Yvonne

June 20, 2013 07:22
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Andrew Costen
Hover Help Center

Both, Yvonne.

June 20, 2013 12:02
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Andrew Costen
Hover Help Center

Although, to add to that, .PLC.UK and .LTD.UK domain names must be registered with Nominet directly, although they can be transferred to Hover later.

June 20, 2013 12:04
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Justin Alessi

When I did the transfer on hover's end it said the domain was "unlocked" but when I did the transfer it said "transfer failed click here to restart". I checked the hosting site and it was infact locked even know hover said it was unlocked. Now I have two charges from hover for the same transfer. Will one of these charges drop off?

February 09, 2014 12:08
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Blair Mueller
Hover Help Center

Hi Justin, 

When our system checks the lock status of a domain the results are accurate.  Some places may lock your domain automatically when you request your auth code, or make changes to the contact information, this might have been why you noticed it locked when you checked back after the transfer failed. If it was in fact locked, you wouldn't have been able to continue on with the transfer process on our website.  It might also have been due to the failed transfer, they might have locked the domain again as a preventative measure to prevent an unauthorized transfer. 

Either way, looks like you were able to get it to complete the second time.  We only process charges when the transfer is successfully completed.  The first attempt to transfer failed so the auth was cancelled and no funds were captured.  You should see the auth for those funds returned to you by your bank within 3-5 business days.  

We only captured funds on the second order.

Have a nice day, and please let us know if you need a hand with anything else. 

February 09, 2014 13:19
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Carlos Eugenio Rodriguez

How can I transfer a domain from one Hover account to another Hover account?

March 20, 2014 00:08
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Joel Pais
Hover Help Center

Hey Carlos, that's a process that is handled on our end. Just shoot us an email and we'll be happy to help you out.

March 20, 2014 13:49