Topics/Knowledge Base/Hosting

How to: Google Apps domain verification and MX records

Tyson Acker
posted this on April 05, 2012 06:59

If you use Google Apps with a registered domain in Hover, Google will require you to verify your domain ownership by creating a CNAME or TXT record.  This tutorial will show you how to use your Hover domain name with Google Apps.

Click here to review instructions from Google for setting up a custom web address in your Google Apps account.  For information on different domain verification options, click here.

Please note that changes to your DNS records can take up to 24 hours to propagate throughout the Internet.
 

To customize your domain's DNS records for Google Apps verification, complete the following steps:

  1. Visit https://www.hover.com/signin and sign in with your Hover username and password.
  2. If you have more then one domain name in your Hover.com account, click on the domain name that you are using with Google Apps to take you to the Domain Details page.

  3. Under Domain Details, check your nameservers to make sure they are pointed at ns1.hover.com and ns2.hover.com.  If you need help changing your nameservers, click here for a tutorial.

  4. Click on the DNS tab.

     
  5. Click on Add New.

  6. CNAME Record Verification (skip to step 8 if you are using a TXT record to verify your domain)

    Click here for a CNAME verification tutorial from Google.

    To verify your domain using a CNAME record, enter your domain verification string in the Hostname field, select CNAME from the Record Type drop-down list, type google.com in the Target Host field and then click Save.

  7. The new CNAME record will be listed in your DNS records, as pictured below.

  8. TXT Record Verification

    Click here for a TXT verification tutorial from Google.

    Domain verification using a TXT record is completed by creating a TXT record that contains your domain's Google Apps security token. Your token will be a is a 68-character string that begins with google-site-verification, provided to you by Google Apps in the domain verification instructions within your Google Apps control panel.

    To verify your domain using a TXT record, select TXT from the Record Type drop-down list, enter @ in the Hostname field, and then enter your verification string in the Value field.  Click Save.



     

DNS records for Google Apps mail

To use Google Apps for your email, a CNAME record and five MX records need to be added, as listed below:

Google mail CNAME record:
 

Host Name/AliasValue/Destination
Your URL prefix
Example: mail
ghs.googlehosted.com


Google MX Records:
 

PriorityMail Server
1 ASPMX.L.GOOGLE.COM
5 ALT1.ASPMX.L.GOOGLE.COM
5 ALT2.ASPMX.L.GOOGLE.COM
10 ASPMX2.GOOGLEMAIL.COM
10 ASPMX3.GOOGLEMAIL.COM


 

Editing an existing "mail" CNAME

  1. To edit an existing CNAME record to use Google Apps mail, mouseover the mail CNAME record and click on edit DNS.



  2. Enter ghs.googlehosted.com in the Target Host text box and click Save.



 

Editing MX Records

  1. To edit an existing MX record to use Google Apps mail, mouseover the MX record and click on edit DNS

  2. Enter the priority in the first text field and the target host in the second text field and then click Save.

  3. Pictured below are how the MX records for Google Apps mail will appear in your DNS records after being added.



     
 

Comments

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Iffath Lotallah

The instructions under TXT verification are incorrect because they don't match the image which is correct.

October 25, 2012 22:57
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Tyson Acker
Hover Help Center

Thanks for the feedback! The article has been corrected.

October 26, 2012 07:59
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Julian Tapales

I've been trying to figure this out for a while, great explanation thank you

November 16, 2012 05:42
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Colin Devroe

How long should this process take? I realize Google says 48hours but what are Hover's policies?

November 29, 2012 07:28
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Julian Tapales

It went through instantly for me, I would say give it two days then check again if it hasn't worked.

November 29, 2012 07:48
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Blair Mueller
Hover Help Center

Hi Colin - If your name servers were not recently changed in the past 48 hours to our default servers, then it should be within 5-15 mins for Google to verify the TXT record.  Julian is right, it's usually instant.  Make sure you're using ns1.hover.com and ns2.hover.com.   You can check this under the "domain details" tab.

If you're still having trouble, let me know what your domain is and I'll take a look at it for you.

November 30, 2012 13:51
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Jonathan Flower

Did google update their DNS settings for their hosted services?  Their documentation here suggests we use ghs.googlehosted.com instead of ghs.google.com.  ghs.google.com is still set for some of my cname records and seems to be working fine.  But in the future, should we start using the ghs.googlehosted.com?

December 12, 2012 09:50
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Jonathan Flower

Here is the link to Googles documentation: http://support.google.com/a/bin/answer.py?hl=en&answer=112038&a...

December 12, 2012 09:50
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Blair Mueller
Hover Help Center

Hi Jonathan - it does look like Google has changed their CNAME destination to ghs.googlehosted.com.  If ghs.google.com is still working they are probably forwarding those to the new ones on the Google servers, or they are just still valid CNAME records to use.  I don't know of any immediate reasons or concerns to discontinue use of ghs.google.com.   

December 12, 2012 17:37
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Tyson Acker
Hover Help Center

Hi Jonathan -It does appear that Google is switching to using ghs.googlehosted.com and we've updated our tutorial. Both hostnames point to the same addresses and I suspect Google will keep both of them working to support domains using ghs.google.com.

Here are name server look ups showing the same results for each hostname:

 

nslookup ghs.google.com

Non-authoritative answer:
Name:    ghs.l.google.com
Addresses:  2607:f8b0:4001:c02::79
          74.125.142.121
Aliases:  ghs.google.com


nslookup ghs.googlehosted.com

Non-authoritative answer:
Name:    ghs.googlehosted.com
Addresses:  2607:f8b0:4001:c02::79
          74.125.142.121

 

This could be related to Google ending new sign ups for free Google Apps accounts as part of their changes to Google Apps for businesses. You can read the news here:   http://googleenterprise.blogspot.ca/2012/12/changes-to-google-apps-for-businesses.html

December 12, 2012 17:52
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Jonathan Flower

ok Great!  thanks for the quick and informative response!  

December 13, 2012 08:12
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Alex Coles

Is this process used so I can access my Mail+ using gmail?

February 15, 2013 18:29
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Andrew Costen
Hover Help Center

No, this is for people pointing their domain name at their Google Apps mailbox, something different from accessing a Hover mailbox on GMail.

If you do need to access Hover mail on GMail, you'd have to go into the GMail settings and select Accounts and Import and then look for the option to import mail from other accounts using POP3.

February 15, 2013 19:01
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Bill Oertel

I've gone through this process twice now - once with Google's recommended settings, once with the settings from this page - and with no luck.  Google Apps keeps telling me that the "MX records setup validation failed."

Any ideas as to what I could be missing?

March 14, 2013 13:26
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Andrew Costen
Hover Help Center

Bill, I'm going to send you an email shortly to dig into this with you. Let me know if you don't receive it in the next hour.

March 14, 2013 14:44
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Heather Burke

Hi, I'm trying to use google apps for email.  I have changed the cname and added the details for the 5 mx records as directed above.  It would not let me edit the hover MX record, nor will it let me delete it (it does have a check mark in the default box)  Any suggestions?  Thanks

April 12, 2013 10:54
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Andrew Costen
Hover Help Center

Do you mean you can't edit the MX Records in the Hover control panel? I just tested your account and I was able to edit the DNS settings (don't worry, I didn't change anything), so let me know if you're still having trouble.

April 12, 2013 17:04
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Andrew Costen
Hover Help Center

Ah, I think I misunderstood. I just deleted the Hover MX record for you. Let me know if you're still having any difficulties though.

April 12, 2013 17:06
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Colin McDonald

For the TXT site verification, you no longer add just the verification code (e.g. 3jhro2hfse....).  There is now a prefix of 'google-site-verification=' meaning your TXT record would read 'google-site-verification=3jhro2hfse...'.
         

April 14, 2013 12:32
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Tom Vernon-Kell

Is it possible to use Google Apps if your email uses a hover-owned surname domain?

May 24, 2013 08:04
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Andrew Costen
Hover Help Center

Tom, no, that would not be possible, at least not with that address.

May 24, 2013 12:13
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Jonathan Wilson

Do I have to pay for Hover email in order to use Google Apps outside of hover? I already have Google Apps.

August 06, 2013 17:53
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Blair Mueller
Hover Help Center

Hi Jonathan, 

If you have Google Apps outside of Hover, you do not need to pay us for anything!  Just be sure to keep your Google Apps DNS records up to date and you will be fine.

Buying a mailbox from us would mean we would be supplying you with email services.  You don't need that if you are currently using Google Apps for your email needs.

Let us know if you have any questions.

August 06, 2013 18:26
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Jonathan Wilson

Thank you so much for the quick reply. I love Hover! You guys rock. :)

August 06, 2013 19:41
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Blair Mueller
Hover Help Center

You're welcome!  Any time. Have a great night.

August 06, 2013 19:50
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Vincent Green

Not sure if it was time or the fact that I changed all the MX records to non-CAPS but once I changed them to non-CAPS my mail started to work. One of my other domains is in non-CAPS

1 aspmx.l.google.com instead of ASPMX.L.GOOGLE.COM

Was it just time? or did the non-CAPS matter?

August 10, 2013 13:52
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Chi Nguyen
Hover Help Center

Hey Vincent,

Capitalization for the MX records will not affect your Google Apps email working - sometimes propagation time can be a bit longer than usual. Sorry for any inconvenience this may have caused you!

August 10, 2013 18:55
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Vincent Green

In the end we succeeded. It just took a little patience to t]let it propagate.

Always appreciate the good work from Hover!

August 11, 2013 11:51
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Carsten Schwesig

I made all the changes, but Google Apps doesn't receive mail and still lists the current MX record as "mail.mydomain.com" at priority 0. I haven't come across any priority zero MX settings, any ideas where I might  be able to remove this setting? 

August 24, 2013 23:09
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Brennan Valenzuela
Hover Help Center

Hey Carsten, if you're looking to edit the DNS settings in your Hover account, you can click on the Domains tab -> select the domain in question -> click on the DNS tab. With the DNS page loaded, you'll be able to edit, create, or delete your MX records. Double check that you have 5 different (unique) MX records in your set up. 

Has your domain also been verified by Google?

 

August 25, 2013 14:24
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Carsten Schwesig

Thanks Brennan - my domain is verified on Google Apps and I changed the MX settings about 48h ago. The CNAME and MX records on hover.com exactly match the illustrations above, but in the GMail admin panel it still lists mail.mydomain.com at priority zero. What am I missing? 

August 25, 2013 16:52
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Brennan Valenzuela
Hover Help Center

It's probably best if I have a closer look at your domain. I'll send you an email shortly and we can troubleshoot through there.

August 25, 2013 19:06
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Tomas G

Hi, I just bought from Hover emails (not domain, as that is already registered & owned by hover). How can I get all incoming emails straight to google apps? I know I can use a forward option in hower, but could it be done better, or differently?

Thanks,
Tomas

August 26, 2013 13:51
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Siham Mohammed
Hover Help Center

Hi Tomas,

You currently have a personal email account set up with Hover, which is a shared email service available to customers. The Google Apps feature can only be set up for email addresses purchased under a registered domain.

However (as you mentioned), the forward option is still available to get your emails redirected.

August 26, 2013 14:28
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Sean Buckley

I've repeatedly followed both google's instructions and these ones, but I can't get google apps to verify this domain. I'm not sure what i'm doing wrong. 

January 27, 2014 20:34
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Sean Buckley

Nevermind, there was an error on Google's end. 

January 28, 2014 15:22
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Daniel Elfenbaum

Hi!

4 days ago I made the MX records, but Google Apps still not receiving emails. The domain has already been verified by Google. Can someone check what is the problem?

Thanks!

February 11, 2014 12:49
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Daniel Elfenbaum

Hi!

Nevermind! the error was resolve! Thx!

February 11, 2014 13:33
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Jason Dickinson

I'm attempting to set up Google Apps mail and I've changed the MXZ records; however, Google still shows "No MX Records Found."  I'm sure I'm missing something, just not sure what. Any help?

February 20, 2014 10:16
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Brian Cabral
Hover Help Center

Hi Jason, the hostname for the MX records were incorrect as it should be '@' rather than google. I've gone ahead and corrected the records for you so it should resolve fine now. Let me know if you experience any issues. 

February 20, 2014 13:34
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Jason Dickinson

Ahhhhh! Thank you! I'm a bit of a  newbie to all of this so your super fast support is a life saver!

February 20, 2014 13:51