Topics/Knowledge Base/Google Apps

How to: Google Apps domain verification and email configuration

Tyson Acker
posted this on April 5, 2012, 06:59

If you are using Google Apps, you will need to verify your domain with Google before you can use any of the Google Apps services. The automatic verification process does not work with Hover so here is how you would verify manually.

You can verify a couple of different ways: using a TXT record or using a CNAME record.
You also need to add Google's MX records, and edit the "mail" CNAME record.

Note: Changes to your DNS records can take up to 24 hours to propagate throughout the Internet.

Verifying your domain using a TXT record

 

1. Click Start Setup, and then Verify Domain

 

 

2. The automatic login to Hover does not work, so select No.  This will take you through the manual verification process. 

 

 

3. Select Other from the drop down menu and then click Begin Verification

 

 

4. Select Add a TXT record

 

 

5. Highlight and copy the Google string of text. You can paste this into a notepad or word document, or leave it copied to your clipboard until you need it in the next few steps.

 

Sign into your Hover account and add the TXT record

 

6. Log into your Hover account https://hover.com/signin

 

 

7. Select the domain you are using with Google Apps from the list of domains, or if you only have one domain, you will already be on the next step.

 

 

8. Select the DNS tab.

Note: Be sure you are using the Hover name servers first. If you are not using the Hover name servers then you wouldn't edit the DNS in your Hover account.

 

 

9. Enter the TXT values as follows:

  • Click Add New
  • Choose the Record Type TXT
  • In the Hostname field enter @
  • In the Value field, enter that long string of text copied from your Google Admin Console (copied from step 5).
  • Click Save.

 

 

10. Go back to your Google Admin Console and click Verify.

Please note: you may need to wait 15 mins before clicking Verify will recognize the TXT record.

 

 

This completes the Domain Verification process.

Verifying your domain using a CNAME record

1. Click Start Setup, and then Verify Domain

 

 

2. The automatic login to Hover does not work, so select No.  This will take you through the manual verification process.

 

 

3. Select Other from the drop down menu and then click Begin Verification.

 

 

4. Although it says Add a TXT record, click that option.  It will take you to the following page that provides other options.

 

 

5. Down below, under "Having Trouble?", select the alternate method Add a CNAME record.

 

 

6. You are provided with two strings of text: Host and Target.  Copy these into a notepad or word document to be used in the next few steps.

 

Sign into your Hover account and add the CNAME record

 

7. Log into your Hover account https://hover.com/signin

 

 

8. Select the domain you are using with Google Apps from the list of domains, or if you only have one domain, you will already be on the next step.

 

 

9. Select the DNS tab.

Note: Be sure you are using the Hover name servers first. If you are not using the Hover name servers then you wouldn't edit the DNS in your Hover account.

 

 

10. Enter the CNAME values as follows:

  • Click Add New
  • Choose the Record Type CNAME
  • In the Hostname field, enter the Host value from step 6
  • In the Target Host field, enter the Target value from step 6.
  • Click Save.

 

 

11. Go back to the Google Admin Console and click Verify.

 

This completes the Domain Verification process.

Setting up Google Apps for mail

Adding the Goggle Apps mail records (MX) and CNAME record

To use Google Apps for your email, you need to add a CNAME record and five MX records.

The CNAME record allows you to go to mail.yourdomain.com to access your email, and the MX records are what tell the internet where to deliver your email.

Setting the CNAME record

  • There should be an existing CNAME record for "mail" that points to "mail.hover.com.cust.hostedemail.com".  You can edit this and change it to the new Google Apps CNAME record.
  • Hover your cursor over the DNS record and click on Edit DNS
  • Enter ghs.googlehosted.com
  • Click Save or press Enter

MX Records

There will be an MX record already in the DNS for "mx.hover.com.cust.hostedemail.com".  This can be deleted.

Here are the 5 Google Apps MX records that must be added. The hostname to the left of the record type (MX) is always @

Priority (number) - Hostname

1 ASPMX.L.GOOGLE.COM

5 ALT1.ASPMX.L.GOOGLE.COM

5 ALT2.ASPMX.L.GOOGLE.COM

10 ASPMX2.GOOGLEMAIL.COM

10 ASPMX3.GOOGLEMAIL.COM

When you are done, the records will look something like the image below.

Additional information

You can find additional information by clicking on one of these links:

  • Click here to review instructions from Google for setting up a custom web address in your Google Apps account.
  • For information on different domain verification options, click here.
  • Click here for a CNAME verification tutorial from Google.
  • Click here for a TXT verification tutorial from Google.
 

Comments

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Iffath Lotallah

The instructions under TXT verification are incorrect because they don't match the image which is correct.

October 25, 2012, 22:57
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Tyson Acker
Hover Help Center

Thanks for the feedback! The article has been corrected.

October 26, 2012, 07:59
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Julian Tapales

I've been trying to figure this out for a while, great explanation thank you

November 16, 2012, 05:42
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Colin Devroe

How long should this process take? I realize Google says 48hours but what are Hover's policies?

November 29, 2012, 07:28
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Julian Tapales

It went through instantly for me, I would say give it two days then check again if it hasn't worked.

November 29, 2012, 07:48
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Blair Mueller
Hover Help Center

Hi Colin - If your name servers were not recently changed in the past 48 hours to our default servers, then it should be within 5-15 mins for Google to verify the TXT record.  Julian is right, it's usually instant.  Make sure you're using ns1.hover.com and ns2.hover.com.   You can check this under the "domain details" tab.

If you're still having trouble, let me know what your domain is and I'll take a look at it for you.

November 30, 2012, 13:51
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Jonathan Flower

Did google update their DNS settings for their hosted services?  Their documentation here suggests we use ghs.googlehosted.com instead of ghs.google.com.  ghs.google.com is still set for some of my cname records and seems to be working fine.  But in the future, should we start using the ghs.googlehosted.com?

December 12, 2012, 09:50
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Jonathan Flower

Here is the link to Googles documentation: http://support.google.com/a/bin/answer.py?hl=en&answer=112038&a...

December 12, 2012, 09:50
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Blair Mueller
Hover Help Center

Hi Jonathan - it does look like Google has changed their CNAME destination to ghs.googlehosted.com.  If ghs.google.com is still working they are probably forwarding those to the new ones on the Google servers, or they are just still valid CNAME records to use.  I don't know of any immediate reasons or concerns to discontinue use of ghs.google.com.   

December 12, 2012, 17:37
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Tyson Acker
Hover Help Center

Hi Jonathan -It does appear that Google is switching to using ghs.googlehosted.com and we've updated our tutorial. Both hostnames point to the same addresses and I suspect Google will keep both of them working to support domains using ghs.google.com.

Here are name server look ups showing the same results for each hostname:

 

nslookup ghs.google.com

Non-authoritative answer:
Name:    ghs.l.google.com
Addresses:  2607:f8b0:4001:c02::79
          74.125.142.121
Aliases:  ghs.google.com


nslookup ghs.googlehosted.com

Non-authoritative answer:
Name:    ghs.googlehosted.com
Addresses:  2607:f8b0:4001:c02::79
          74.125.142.121

 

This could be related to Google ending new sign ups for free Google Apps accounts as part of their changes to Google Apps for businesses. You can read the news here:   http://googleenterprise.blogspot.ca/2012/12/changes-to-google-apps-for-businesses.html

December 12, 2012, 17:52
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Jonathan Flower

ok Great!  thanks for the quick and informative response!  

December 13, 2012, 08:12
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Alex Coles

Is this process used so I can access my Mail+ using gmail?

February 15, 2013, 18:29
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Andrew Costen
Hover Help Center

No, this is for people pointing their domain name at their Google Apps mailbox, something different from accessing a Hover mailbox on GMail.

If you do need to access Hover mail on GMail, you'd have to go into the GMail settings and select Accounts and Import and then look for the option to import mail from other accounts using POP3.

February 15, 2013, 19:01
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Bill Oertel

I've gone through this process twice now - once with Google's recommended settings, once with the settings from this page - and with no luck.  Google Apps keeps telling me that the "MX records setup validation failed."

Any ideas as to what I could be missing?

March 14, 2013, 13:26
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Andrew Costen
Hover Help Center

Bill, I'm going to send you an email shortly to dig into this with you. Let me know if you don't receive it in the next hour.

March 14, 2013, 14:44
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Heather Burke

Hi, I'm trying to use google apps for email.  I have changed the cname and added the details for the 5 mx records as directed above.  It would not let me edit the hover MX record, nor will it let me delete it (it does have a check mark in the default box)  Any suggestions?  Thanks

April 12, 2013, 10:54
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Andrew Costen
Hover Help Center

Do you mean you can't edit the MX Records in the Hover control panel? I just tested your account and I was able to edit the DNS settings (don't worry, I didn't change anything), so let me know if you're still having trouble.

April 12, 2013, 17:04
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Andrew Costen
Hover Help Center

Ah, I think I misunderstood. I just deleted the Hover MX record for you. Let me know if you're still having any difficulties though.

April 12, 2013, 17:06
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Colin McDonald

For the TXT site verification, you no longer add just the verification code (e.g. 3jhro2hfse....).  There is now a prefix of 'google-site-verification=' meaning your TXT record would read 'google-site-verification=3jhro2hfse...'.
         

April 14, 2013, 12:32
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Tom Vernon-Kell

Is it possible to use Google Apps if your email uses a hover-owned surname domain?

May 24, 2013, 08:04
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Andrew Costen
Hover Help Center

Tom, no, that would not be possible, at least not with that address.

May 24, 2013, 12:13
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Jonathan Wilson

Do I have to pay for Hover email in order to use Google Apps outside of hover? I already have Google Apps.

August 6, 2013, 17:53
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Blair Mueller
Hover Help Center

Hi Jonathan, 

If you have Google Apps outside of Hover, you do not need to pay us for anything!  Just be sure to keep your Google Apps DNS records up to date and you will be fine.

Buying a mailbox from us would mean we would be supplying you with email services.  You don't need that if you are currently using Google Apps for your email needs.

Let us know if you have any questions.

August 6, 2013, 18:26
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Jonathan Wilson

Thank you so much for the quick reply. I love Hover! You guys rock. :)

August 6, 2013, 19:41
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Blair Mueller
Hover Help Center

You're welcome!  Any time. Have a great night.

August 6, 2013, 19:50
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Vincent Green

Not sure if it was time or the fact that I changed all the MX records to non-CAPS but once I changed them to non-CAPS my mail started to work. One of my other domains is in non-CAPS

1 aspmx.l.google.com instead of ASPMX.L.GOOGLE.COM

Was it just time? or did the non-CAPS matter?

August 10, 2013, 13:52
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Chi Nguyen
Hover Help Center

Hey Vincent,

Capitalization for the MX records will not affect your Google Apps email working - sometimes propagation time can be a bit longer than usual. Sorry for any inconvenience this may have caused you!

August 10, 2013, 18:55
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Vincent Green

In the end we succeeded. It just took a little patience to t]let it propagate.

Always appreciate the good work from Hover!

August 11, 2013, 11:51
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Carsten Schwesig

I made all the changes, but Google Apps doesn't receive mail and still lists the current MX record as "mail.mydomain.com" at priority 0. I haven't come across any priority zero MX settings, any ideas where I might  be able to remove this setting? 

August 24, 2013, 23:09
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Brennan Valenzuela
Hover Help Center

Hey Carsten, if you're looking to edit the DNS settings in your Hover account, you can click on the Domains tab -> select the domain in question -> click on the DNS tab. With the DNS page loaded, you'll be able to edit, create, or delete your MX records. Double check that you have 5 different (unique) MX records in your set up. 

Has your domain also been verified by Google?

 

August 25, 2013, 14:24
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Carsten Schwesig

Thanks Brennan - my domain is verified on Google Apps and I changed the MX settings about 48h ago. The CNAME and MX records on hover.com exactly match the illustrations above, but in the GMail admin panel it still lists mail.mydomain.com at priority zero. What am I missing? 

August 25, 2013, 16:52
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Brennan Valenzuela
Hover Help Center

It's probably best if I have a closer look at your domain. I'll send you an email shortly and we can troubleshoot through there.

August 25, 2013, 19:06
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Tomas G

Hi, I just bought from Hover emails (not domain, as that is already registered & owned by hover). How can I get all incoming emails straight to google apps? I know I can use a forward option in hower, but could it be done better, or differently?

Thanks,
Tomas

August 26, 2013, 13:51
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Siham Mohammed
Hover Help Center

Hi Tomas,

You currently have a personal email account set up with Hover, which is a shared email service available to customers. The Google Apps feature can only be set up for email addresses purchased under a registered domain.

However (as you mentioned), the forward option is still available to get your emails redirected.

August 26, 2013, 14:28
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Sean Buckley

I've repeatedly followed both google's instructions and these ones, but I can't get google apps to verify this domain. I'm not sure what i'm doing wrong. 

January 27, 2014, 20:34
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Sean Buckley

Nevermind, there was an error on Google's end. 

January 28, 2014, 15:22
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Daniel Elfenbaum

Hi!

4 days ago I made the MX records, but Google Apps still not receiving emails. The domain has already been verified by Google. Can someone check what is the problem?

Thanks!

February 11, 2014, 12:49
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Daniel Elfenbaum

Hi!

Nevermind! the error was resolve! Thx!

February 11, 2014, 13:33
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Jason Dickinson

I'm attempting to set up Google Apps mail and I've changed the MXZ records; however, Google still shows "No MX Records Found."  I'm sure I'm missing something, just not sure what. Any help?

February 20, 2014, 10:16
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Brian Cabral
Hover Help Center

Hi Jason, the hostname for the MX records were incorrect as it should be '@' rather than google. I've gone ahead and corrected the records for you so it should resolve fine now. Let me know if you experience any issues. 

February 20, 2014, 13:34
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Jason Dickinson

Ahhhhh! Thank you! I'm a bit of a  newbie to all of this so your super fast support is a life saver!

February 20, 2014, 13:51
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Nathan Kellogg

I'm having trouble verifying a sub-domain. Is it possible to verify that for Google Apps? I've got confirmation for the domain on their end, but need to verify that I own the domain (even though it's simply a forwarding address)... Thanks!

July 17, 2014, 21:55
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Joel Pais
Hover Help Center

Hi Nathan,

I see that Tameika has an open request with you. If you need any help with the verification, please feel free to shoot her a reply. :)

July 18, 2014, 09:49
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Sarah Webber

Whenever I try to sign in at step 4 it always tells me that my username / password are wrong, but I can sign in fine to Hover through any other signin link. I've tried this on multiple occasions, several months apart

July 18, 2014, 19:32
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Joel Pais
Hover Help Center

Hi Sarah,

There is a known issue with the 0auth login used to connect Google Apps to Hover's DNS control panel, and we've been actively working with Google to resolve this issue. The manual verification option still works as a means to get your Google Apps services connected to your domain. If you run into any issues with this please feel free to shoot an email at help@hover.com, or give us a call at 1-866-731-6556.

 

July 21, 2014, 08:35
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Katie Falkenberg

Can you provide manual verification instructions? I ran into this login issue as well.

August 6, 2014, 10:54
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Brian Cabral
Hover Help Center

Hi Katie, here are some instructions on how to manually enter the TXT record into the DNS from your hover account:

- Click "start setup" (blue button at top of page in your Google Apps admin console)
- Click "verify domain" (blue button at top of page in your Google Apps admin console)
- Under the Recommended Methods section, select Hover.com
- At this point, DON'T click the "Verify" button. Instead, next to the message that reads:
"Having Trouble?", click the link "Add a TXT record"
- Copy the record that appears, it's a long string that starts with "google-site-verification=..."

- Sign into your hover account: https://hover.com/signin
- Go to the DNS editor for your domain name, create and save a TXT record in the DNS (Hostname "@" , Record Type: TXT, Value: enter that long string of text from Google), and click "save"
- Go back to your Google Apps Console - click "Verify"
- This completes the Domain Verification.

You will also have to create the 'mail' CNAME record, and add the appropriate MX records. 

Just contact us at help@hover.com or give us at 1-866-731-6556 if you need further assistance.

August 6, 2014, 18:23
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Will Constantine

 

I am using wordpress as my name servers. is that going to affect how I configure Google Apps as my email?

Everything else seems to be correct.The TXT, CNAME, and MX are all matching the instructions.

August 19, 2014, 20:06
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Brian Cabral
Hover Help Center

Hi Will,

Name servers are used to direct traffic to a particular DNS so in this case the DNS would be hosted at wordpress. You would need to make the Google Apps DNS updates over at the wordpress DNS. I've sent a reply to your email with some instructions on how to get that done so please feel free to reply if there's anything I can help you with.

 

August 20, 2014, 09:02
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Adam Panzer

Please fix the automatic login (oauth). It would super great!

August 27, 2014, 18:33
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Shanna Millman
Hover Help Center

Hello Adam,

We are actually not setup through Google for Oauth.  They added us to their list when we offered Google Apps however we no longer offer that service so you will need to obtain the records and manually add them to your DNS.

September 3, 2014, 18:42
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Edward MacDonald

Wow, thank god for this post.  I would have been doomed without this.  Why does Google still list Hover in their drop down list if it's broken?  Great post!

September 3, 2014, 22:59
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Kelley Costigan

How can I verify by using the HTML file upload.  It's the recommended way by Google, but I can't find instructions on Hover on how to upload it.  Thanks in advance.

December 12, 2014, 11:09
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Blair M
Hover Help Center

Hi Kelly, 

If you would like to verify using an HTML file, you'd have to enter that into your website code, not your Hover account.  We don't manage your website hosting.  The only verification methods you could do here would be via DNS records, such as their TXT or CNAME options.

December 14, 2014, 10:04