Topics/Knowledge Base/Email

How to: Use Hover webmail

Tyson Acker
posted this on April 02, 2012 22:48

This tutorial is our how-to guide for using Hover Webmail.  Click any of the links below to jump to a specific section.

 

Logging in to Webmail

 

To log in to Hover Webmail

  1. In your browser's address bar, type mail.hover.com.

  2. In the E-Mail Address field, enter the full email address of the account you are signing into.
    In the Password field, enter the password for this email account.


    • If you are using Internet Explorer 9, click the enable Compatibility Mode button pictured below:

You are now signed in to Hover webmail.

 


Adding attachments

Standard interface

    1. While composing an email in Webmail, click Attach.

    2. From the pop-up window, select the file you wish to attach to your message, and then click Open.



      The file is now attached to the message.



Basic interface

  1. While composing a new email message, scroll to the bottom of the window and click Browse.

  2. From the pop-up window, select the file you want to attach to your message, and then click Open.

  3. Click Attach.


    The file is now attached to the message. You can remove the file from the message by selecting the file from the Attachments box and then clicking Remove.


Address book contacts

 

The address book in Hover Webmail has a capacity for 500 contacts.  This tutorial will show you how to manage your address book contacts.

Adding contacts

  1. Click the Address Book tab, and then click Add Contact.

  2. Enter any relevant contact information, then click Save.

 

Addressing email messages to contacts

There are two ways to do this:

  1. Select All under the Address Book heading and put checkmarks in the boxes next to each of the contacts to which you want to send a message. Click More Options and then click Send Message.

  2. Create a new message and type the first few letters of the recipients nickname or name from your address book.
    A list of contacts that match the criteria appears in a list format. Click the name to which you want to send the email.



 

Adding contacts in Basic Webmail

  1. Click the Address book tab, and then click Add Contact. Type the contact information in the relevant fields, and then click Save.





Auto-reply / vacation message

 

Auto-reply messages are a great way to let people know that you are away for an extended period of time.

This tutorial will show you how to compose and enable an auto-reply message.

  1. Click Settings at the top of the page.

  2. Click the Mail tab, and then click Vacation.
  3. In the Vacation Auto reply message text field, type the message you want to be automatically sent in reply to all incoming email messages. 
  4. Click to put a checkmark in the box next to Enable vacation message, and then click Save.

  5. In Basic Webmail. click  Mail and then click the Vacation tab.
  6. Type in the message you want to be automatically sent to anyone who sends you an email in the text box next to Vacation Auto reply message
  7. Put a checkmark in the box next to Enable vacation message to have your auto-reply message automatically sent to anyone who sends you an email message to your Hover account, and then click Save.
     


Block and safe senders lists

 

The Hover webmail system provides a block and safe sender tool that allows you to block or allow email from specific senders. You can add up to 1000 entries in the Block list and 1000 entries in the Safe Sender list.

If you see the following error message when trying to add an address to your Block or Safe list, you have reached the maximum address limit.

 

 

If this happens, you should consider revising your Safe Sender and Block list to fit below the limit. Replacing multiple addresses ending in the same domain with a wildcard (*) is a good way to trim down these lists.

There are two ways that you can add senders to the Safe or Block lists.

Method 1

  1. While reading a message, click More Options and then choose Block sender or Safe sender from the drop-down list.




     

Method 2

  1. Click Settings.

  2. Click the Mail tab and then click Blocking.

  3. In the text box on the left under the Block senders list or Safe list heading, enter the email address that you want to block or mark safe, and then click Add.


     

Wildcards, such as *@hotmail.com, are useful if you want to ensure that all addresses ending with the same domain name are blocked. You will need to ensure that you enter a portion of the sender's email address or domain as it appears in the sender's "Return-Path." The return path is in the first line of the email headers.  Click here to view our section on how to view email headers.


Block / show images

This tutorial will show you how to block or show images present in your email messages.

  1. In your Hover Webmail, click Settings.

  2. Scroll down to the Block Images section and select the appropriate Block Images option. Whatever you select will apply to all incoming email messages.
    You can block all email images, allow all email images, or allow only the images present in emails from contacts listed in your Address Book.


Changing your email password

 

This tutorial will show you how to change your email password while logged into Hover Webmail.

  1. In Hover Webmail, click Settings.

  2. Click the General tab, and then click Password.

  3. Enter your current email password in the Current Password field, enter your new email password in the New Password and Confirm Password fields, and then click Save.


Clearing your cache and cookies

 

Temporary Internet files allow frequently visited websites to load faster, but they may need to be deleted occasionally to free up space and remove old or corrupted files. If you are having trouble loading Webmail, it may help to remove your browser's temporary files. Click one of the links below to go to the instructions for your web browser:

Internet Explorer 9
Mozilla Firefox 8
Google Chrome 15

Internet Explorer 9

  1. Click the gear icon and select Internet options.

  2. Click Delete.
     
  3. Click to put checkmarks next to Temporary Internet files and Cookies, and then click Delete.


     

Firefox 8

  1. Click Firefox, select History, and then click Clear Recent History.
     
  2. From the Time range to clear list, select Everything.  Click to put checkmarks next to Cookies and Cache, and then click Clear Now.


     

Google Chrome

  1. Click the wrench icon and then choose Options.

     
  2. Click Under the Bonnet, and then click Clear browsing data .


     
  3. From the Obliterate the following items from drop-down list, choose the beginning of time, click to put checkmarks next to Empty the cache and Delete cookies and other site and plug-in data, and then click Clear browsing data.



Composing a new message

To write a new message

  1. Click Compose mail.
     
  2. In the To field, enter the email addresses to which you want to send the message (separate multiple addresses with a comma). Alternatively, click the To button and select addresses from your saved contacts .

  3. You can send a copy of the message to other addresses by clicking Add Cc, and then entering addresses as described above.

    In the example below, mrcreosote@awesomelawncare.com will receive a copy of the message, but the message will be addressed to hr@awesomelawncare.com. mrcreosote@awesomelawncare.com (and any other recipient listed in the Cc field), will be able to see that the message was sent to hr@awesomelawncare.com.



    You can send a blind carbon copy of the message to other addresses by clicking Add Bcc and then entering addresses as described above.

    In the example below, mrcreosote@awesomelawncare.com will receive a copy of the message, but the message will be addressed to hr@awesomelawncare.com, who will see that a copy was sent to mrcreosote@awesomelawncare.com. However, no other recipients (addressed using To, Cc or Bcc)  see who a blind carbon copy was sent to.

  4. In the Subject field, enter the subject of your email message.

  5. In the large space below Subject, type the body of your message. When you are done writing your message, click Send to send your message.


Downloading email from a POP3 account

 

This tutorial will show you how to download messages from another email account into Hover Webmail  using POP3.

To set up a POP3 account in Webmail, complete the following steps:

  1. Click Settings.
     
  2. Click the Mail tab and then click POP.
     
  3. Click Add new account.

     
  4. Complete the fields on this page as follows:

    POP Name - This is name is for you to identify the account by.
    POP Server Name - The POP server name will be provided by the provider of the email account you are trying to download.
    POP Server Port - Use port 110 if you do not put a check in the Use secure connection box. Use port 993 if you do put a check in the Use secure connection box.
    Use secure connection - Putting a check in this box will make Webmail access your other email account through an encrypted connection.
    POP User Name - Enter the username you use to log into your other email account.
    POP Full E-mail Address - Enter the full email address of the other account.
    POP Password - Enter the password you use to log in to the other email account.
    Destination Folder - Select the folder to which you want to download the messages from your other email account.
    Leave Messages On Server - Put a check in this box if you want to leave a copy of the messages you download in the original email account.
    Server Timeout - This is the number of seconds that our server will wait for a response from the POP server before terminating the connection. Leave it set to 60 unless otherwise specified by the provider of your other email address.

  5. Click Save.


Email filters

Email filters are a great way to redirect email based on the From, Subject, To, or Cc fields. For example, you might want to direct all email froma  specific sender into a separate folder to help organize and sort your email. This tutorial will show you how to create filters in Hover Webmail.

Creating a new filter

  1. Click Settings.

  2. Click the Mail tab and then click Filters.

  3. Click Add new filter.

  4. Use the first drop-down menu to select the criteria type that will be used to filter your incoming messages.

  5. Use the second drop-down menu to select the qualifier for your filter.


  6. In the text box on the right, type in the search criteria that will be used by the filter.
  7. Select one of the following response options by clicking the associated radio button:
    • Select Forward message to and type in an email address to have the filtered messages automatically forwarded to another email address.

       
    • Select Move to folder to have the filtered messages automatically moved to a folder of your choice. Select the destination folder from the drop-down list.

    • Select Delete e-mail message to have the filtered messages automatically deleted.
       
  8. Click Save.


Creating an email signature

 

An email signature automatically inserts a standard footer at the bottom of all outgoing email messages.

This tutorial will show you how to create and enable an email signature.

  1. Click Settings.

  2. Click the Menu tab, and then click Signature.
     
  3. Enter your email signature into the text box next to Type a text signature for your e-mail messages
     
  4. Click to put a checkmark in the box next to Enable Signature, and then click Save.


Email size and storage limits

 

All Hover e-mail accounts provide 2 GB of server side storage for archiving messages. You can send messages up to 25 MB in size.

In some of our documentation you may see 35 MB listed as the maximum email size - this is technically accurate, but is not the effective limit. The maximum file size on our server for an outbound email is 35 MB, but when sending an email the size of the message is increased due to the Base64 encoding used to format the message. The size increase can sometimes be more than 25 percent.

Because of this, 25 MB is a more practical expectation, though this number is still dependent on how efficiently the email message and its attachments can be encoded before delivery.


Email forwarding

 

This tutorial will show you how to automatically forward email from your Hover Webmail address to another email address.

Please note that email that has been identified as spam by our system will be trapped by the Webmail Spam folder and will not be forwarded. The reason for this is that when a piece of spam email is forwarded by our server, the receiving server considers us to be the source of the spam even though we weren't the original sender. If too much spam email is forwarded by our system, it can result in our forwarding server being blacklisted. Blacklists temporarily prevent any email from being forwarded for all email addresses in our system. This is extremely disruptive to our customers. By filtering email for spam before forwarding, we are able to provide a more reliable email forwarding service.

If email from a legitimate senders is going to your Spam folder, you can add their email addresses or domains to your Safe Sender List. This will mark all email from those senders as safe and all new messages from those senders will be forwarded.

To forward email from your Hover account to another email address

  1. Click Settings.

  2. In the Forwarding text box, enter the addresses to which you want to forward your messages. Be sure to separate multiple addresses with a comma.

    To leave a copy of forwarded messages in your Hover Webmail account, select the Forward and keep a copy radio button.
    To forward messages without leaving a copy in your Hover Webmail account, select the Forward, then discard radio button.
    To disable forwarding from your Hover Webmail account, select the Disabled radio button.
     
  3. Click Save.


File storage and sharing (Mail+ only)

 

File sharing allows you to share files outside of email.  The largest file attachment you can send in your email is 25 MB.  Using file sharing you can share or store a back-up copy of files larger than 25 MB.  This tutorial provides an overview of the file storage feature.

Please note - files uploaded to Webmail count against your mail storage quota.  If your email account has a 2 GB quota and you upload a 1 GB file, that leaves 1 GB of free storage quota for your email messages.

To access your file storage, click File Sharing under the Settings category in the left hand navigation.


Uploading files

When you share files, they can be viewed or downloaded by others up to 50 times within a 24 hour period, that is, the link can be clicked up to 50 times. This restriction applies to all views of all of your shared files, not views per person or per file.  There is also a bandwidth restriction of 1 GB of transfer every 24 hours.

To upload a file

  1. Click the File Sharing tab.

  2. Browse to the file that you want to upload, and then click Open.
    You can select a folder to upload the file to, or upload the file to your root directory.

  3. Click Go  to upload your file.



    You will receive a message that the file uploaded successfully after the upload is complete.  Large files may take a few minutes to upload.

Creating folders

You can create customized folders to organize your files. 

To create your own folders

  1. Click the Create Folder icon.

  2. Type a name for your folder, select the folder location, and then click Create.



    Your new folder is displayed in your File Sharing menu.

Sharing your files

To share files and folders

  1. Click to put a checkmark next to the files and folders that you would like to share, and then click Share.

     

    You will now see an arrow beside the file under Sharing. This indicates that the file can now be shared.

     

  2. Click the arrow to display the link for that file.

  3. Highlight and copy this link.
    You can now use the link to share the file over email, instant messenger, social networking, and so on.

When someone visits your public link, their web browser will prompt them to open or save your file.  The example below is from Internet Explorer 9.

 

 

***Quicktime 10 doesn't allow video files to be saved. Quicktime 7 functions properly.***


Importing and exporting contacts

 

This tutorial will show you how to export your Webmail contacts into another mail program. The contacts can be exported by group, or all at once.

Exporting contacts

To export contacts

  1. Click the Address Book tab.



    (If you are importing contacts, skip to Importing Contacts) 
  2. Click the Export Contacts icon at the bottom of the window.



    The Export contacts window opens.
  3. Choose the group that contains the contacts that you want to export.
    Select All to export all Webmail contacts, or select My groups and then choose the group from the drop-down list..

     
  4. Select Outlook 2000 (*.csv) from the drop-down menu and then click Export.
  5. Select the Save File radio button and then click OK to choose a location on your computer to save your contact list.

 

Importing contacts

To import contacts

  1. Click the Export Contacts icon at the bottom of the window.

  2. From the drop-down list, choose the import file format.



  3. Click Select File and browse to the contact file you want to upload.
  4. Select the exported file containing your contacts, and then click Open.

  5. Optionally, click to put a checkmark next to Add imported contacts to group, and from the drop-down list, choose the group that will contain the new contacts. If you don't select this option, the contacts will be imported into the All group only.
  6. Click Import.




    Webmail imports the contents of the file and assigns the contacts to the All group and, optionally, to the group you selected.


Restoring deleted email (Mail+ only)

 

Deleted email messages may be recovered by our customer service team if you have our Mail+ service and you contact us within 14  days of deleting an email message or group of messages. Our engineering team saves back-up images of mailboxes to allow us to recover deleted email email. 

We may be unable to recover your deleted messages if:

  1. The email was deleted within four hours of being received. 
    Email that has been stored on our mail server for less than four hours may not have been included in a back up image.
  2. You download your email using a POP3 mail program. 
    If you use a POP3 mail program and it is configured to download messages automatically and then remove copies from our server, we will be unable to save back-up images of your messages. We recommend that you switch to IMAP if you want us to be able to recover deleted email.


Searching messages

This tutorial will show you how to search for a specific messages in Hover Webmail.

  1. Select the folder that you want to search.

  2. From the drop-down list in the top-right corner of the window, select the type of search criteria you want to use.

  3. Type your search criteria in the search field and then click the search icon.



    Messages in the selected folder that match your search criteria will now be displayed.


Spam settings

 

Adding a custom spam tag

By default, when a message arrives in your mailbox that Webmail identifies as spam, that message has a flag added to it, to indicate that it's spam. The spam flag isn't visible to you, but if you add your own custom tag, then all incoming spam messages will have your custom spam tag added to their subject line.

To customize your Webmail's spam tag:

  1. Click Settings.

  2. Click the Spam tab.

  3. In the Add a custom spam tag field, enter the custom spam tag that you want to use, and then click Save.
    We recommend that you add a space or special character at the end of your tag so it does not run into the first word of the original subject line.

 Any messages you download that are suspected of being spam will now have your Custom Spam Tag in their subject line and should be easy to identify when they arrive in your Inbox.

 

Choosing a spam folder

 

By default, incoming spam messages are sent to your Spam folder. However, you can change the destination folder of incoming spam.

To change your destination spam folder.

  1. Click Settings, and then click the Spam tab.
  2. From the drop-down menu next to Choose a Spam Folder, select the folder where you want incoming spam messages to be delivered.

  3. Click Save.

 

Choosing the spam block level

If you are receiving too much spam in your Inbox, or too many false positives in your Spam folder, adjusting the spam block level may help. The spam block level determines how likely a message is to be marked as spam. A higher block level means messages are more likely to be marked as spam; however, you may also find that a lot of innocent messages are also classified as spam ( false positives).

  1. Click Settings, and then click the Spam tab.
  2. Choose the spam block level from the drop-down menu next to Choose Spam Block Level.

  3. Click Save.


Standard and Basic views

This tutorial will show you how to switch between the Standard and Basic versions of Hover Webmail.

You can always choose which version of Webmail you want to use when logging in at https://mail.hover.com
Simply click the appropriate radio button immediately above Log in to Webmail.



Switching between the Standard and Basic views when already logged in

  1. Click Settings.

  2. Click the General tab.

  3. Scroll down to Desired Interface and select the interface you want to use, and then click Save.


Time zone

 

This tutorial will show you how to change the time zone in your Hover Webmail account. It is important to keep this up-to-date if you are traveling, otherwise the time stamps on your emails will be incorrect.

  1. Click Settings.

  2. Click the General tab.

  3. Under Your time zone, choose your time zone from the drop-down list, and then click Save.


Viewing email headers

This tutorial will show you how to obtain the full headers from your email messages in Hover webmail.  Viewing headers is useful for email troubleshooting, including email delays, spam, viruses, and abuse issues.

  1. Display the message and then click Message Source.

     
  2. A window appears that contains the Internet headers as well as the content of the email message. If the email was sent as HTML you will also see the HTML source of the message.


Web based calendar (Mail+ only)

 

The web-based calendar feature allows you to manage your schedule online in Webmail.  This tutorial provides an introduction to the calendar's features.

 

To get started, click the Calender tab.


 

 

You can click Day, Week, Month or Agenda to view or add upcoming events.

 

 

To add events to the calender, double click any time slot that is available. You can then set details such as the name of the event, the duration, and whether it is a recurring event such as a weekly meeting.

 

You can also set email reminders or even specify that you want a pop-up window to appear when the event is coming up.




Webmail folders

 

This tutorial will show you how to work with your Webmail folders.

 

Viewing message contents of a folder

 

Your Webmail folders are listed along the left hand side of the Webmail screen, under the Mail heading.  Click a folder to view its messages.

Creating a new folder

  1. Click the Manage Folders icon at the bottom the the list of folders.

  2. In the Manage folders window, click Add new folder.

  3. Enter the name of the new folder.

  4. Optionally, you can choose to create the folder as a sub folder of an existing folder. Click to put a checkmark next to Add folder as sub folder of and then choose the location of the sub folder.



  5. Click Save.

Managing folders

  1. Click the Manage Folders icon at the bottom the the list of folders.



    The Manage folders window appears.
  • To change the name of the folder, click the pencil icon.

  • To move all messages in the folder to the Trash folder, click the folder icon.

  • To delete the folder and all of its sub-folders and messages, click the trash icon.

Moving messages to another folder

  1. Put a checkmark in the box next to the messages that you want to move (putting a checkmark in the topmost box selects all messages on the current page).
  2. Click Move to folder, and then select the folder to which you want to move your messages.



Webmail language

This tutorial will show you how to change the language of your Webmail account page.

  1. Click Settings.

  2. Click the General tab.

  3. From the Desired language drop-down list, choose your language, and then click Save..



 

Comments

User photo
Jean Roger
Hi. I am getting the following message when trying to access my webmail: Authentication failed. Invalid credentials. How do I reset my passoword in webmail? Please contact me as soon as possible.
February 09, 2013 08:24
User photo
Jean Roger
Hi. I am getting the following message when trying to access my webmail: Authentication failed. Invalid credentials. How do I reset my passoword in webmail? Please contact me as soon as possible.
February 09, 2013 08:24
User photo
Andrew Costen
Hover Help Center

Will do. Replying to the ticket you opened now.

February 09, 2013 10:16
User photo
Mark Thomas

So, uh…a week after creating a Hover email address, nothing sent to this address ever arrives regardless if it’s sent from Gmail, Apple (mac.com), or Hover Webmail itself (from me to me). How hard can this be?

March 30, 2013 11:39
User photo
Andrew Costen
Hover Help Center

Mark, the reason it isn't working is because your domain is not pointing to Hover's name servers. There are two options:

1) Set up the DNS for your website in our system then change the name servers to point to us (NS1.HOVER.COM and NS2.HOVER.COM).

2) Log into your hosting company's control panel and change the MX Records to point to: mx.hover.com.cust.hostedemail.com

The second option is probably the safest, but let us know if you have any other questions.

March 30, 2013 13:23
User photo
Mark Thomas

Success! Thank you so much. (Tweaked the MX records.)

April 01, 2013 11:58
User photo
Travis Kozik

so I've got a hover email address and half the time nothing ever ends up in the actual mail box, i usually only get the copies forwarded to my gmail or my phone.

April 09, 2013 18:35
User photo
Andrew Costen
Hover Help Center

Travis, are you saying that your messages are forwarding but not showing in webmail? If so, you just need to change the Settings for forwarding to Forward and Keep a Copy rather than Forward and Discard.

April 10, 2013 14:26
User photo
Travis Kozik

I did that but i didn't even have a forwarding email set up it was the emails coming through pop and IMap  that i was getting

April 10, 2013 19:34
User photo
Andrew Costen
Hover Help Center

Ah, then it's likely that the device using POP is removing the messages from the server. I'd recommend never using a combination of POP and IMAP. It's much better to use IMAP only so everything is synchronized. Be sure any important messages on the POP devices are backed up somewhere so you don't lose them, then I'd suggest removing the POP account and re-setting it up as IMAP.

April 12, 2013 13:44
Topic is closed for comments