Topics/Knowledge Base/Managing your zone file

How to: Change your domain name servers (DNS servers) [Updated Aug 2015]

Tyson Acker
posted this on March 27, 2012, 09:27

Domain NameServers (also known as DNS Servers) are used to point your domain name at your email provider, domain forwarding service, and/or web host provider.  You are required to have a minimum of 2 nameservers assigned to each domain name.

Nameservers (also called DNS servers) control where your domain name reaches out to when visitors access it. They also are used to point your domain name at your email provider, domain forwarding service, and/or web host provider. When you register a domain name, we set it by default to our Hover nameservers, which just display a temporary page.

Hover's nameservers are ns1.hover.com and ns2.hover.com.

 

If you intend to use Hover's "Connect" feature for simple DNS setup, you must have your domain's nameservers pointed to ns1.hover.com and ns2.hover.com, in order for it to work.

 

This tutorial will show you how to point your domain name at specific nameservers, such as name servers provided by your web host, or how to reset your nameservers to use Hover DNS if they are already pointed elsewhere.

Setting Your Nameservers to Point at Hover (in order to use Hover DNS)

If you need to point a domain name at Hover to use our DNS services, please perform the following steps:

Hover over Your Account, and then select Name Servers.

Setting Your Nameservers to Point at Hover (in order to use Hover DNS)

 

Click the checkbox next to the domain(s) who's nameservers you wish to change back to Hover nameservers.

 

Then click the drop-down menu and select Revert to Hover Default.

 

Click Bulk Edit.

 

Click Save.

Alternative Method (for a single domain)

If you need to point a domain name at Hover to use our DNS services, please perform the following steps:

Hover over Your Account, and then select Name Servers.

Alternative Method (for a single domain)

 

Hover over the domain who's nameservers you would like to change back to Hover's nameservers.

 

Click on revert to hover default.

 

Click Yes.

Additional Method (for a single domain)

If you have more than one domain name listed in your account, click on the domain name that you want to use with customized DNS records.  This will take you to its Domain Details page.

Additional Method (for a single domain)

 

Click on the Edit button in the Nameservers section.

 

Your existing name servers will be displayed in the text boxes.  Type ns1.hover.com and ns2.hover.com into the text boxes and click on SAVE.

Change Your Name Servers - Single Domain

Log into your Hover account HERE.

If you have more than one domain name listed in your account, click on the domain name that you want to use with customized DNS records.  This will take you to its Domain Details page.

Change Your Name Servers - Single Domain

 

Click on the Edit button in the Nameservers section.

 

Your existing name servers will be displayed in the text boxes.  Type your new name servers into the text boxes and click on SAVE.

If you need additional name server text boxes click on the ADD button.

Change Your Name Servers - Multiple Domains

To change name servers for multiple domains in your account, complete the following steps:

Hover over the Your Account menu, and select the option NAME SERVERS.

Change Your Name Servers - Multiple Domains

 

Put a check next to each domain name that you want to modify, then select Replace Nameservers from the drop down list and click on BULK EDIT.

 

Enter your new name servers and click on SAVE. If you need to add more name servers, click the ADD NEW button.

Click SAVE when done.

 

Comments

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James Thomas

The only problem is that when I go to http://jordanthomasfamily.net, I still get the hover site that says there are no forwarding instructions???  Thanks for your help.  james@thomas.net

August 11, 2012, 01:14
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Victoria Close

I am having the same issue ... getting the Hover site that says "This user has not enabled any redirections." I've never seen this before with any of the domains we have registered here, so I'm a bit confused.

August 12, 2012, 08:14
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Tyson Acker
Hover Help Center

Changes to your domain's name servers takes time to propagate because your Internet provider keeps a cache, or memory, of websites that have been visited recently.  It can take anywhere from just 15 minutes to 48 hours before your Internet provider will update its cache and start using your domain's new name servers.  Usually it just takes a few hours.

The Hover page that displays "This user has not enabled any redirection" is a default page that comes up for any domains using our name servers with our default DNS records.  We have it set this way so people who just want to set up domain forwards don't have to mess around with any DNS settings.

Don't hesitate to contact us if you need one on one help getting your name servers and DNS sorted out to point at your web host.

August 12, 2012, 12:47
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Michelle Jones

I'm getting that same "This user has not enabled any redirections" message but only when trying to visit the site without the www prefix. If I go to the site with www at the beginning of the address everything is great, without the www I get the Hover placeholder. I've never had that issue before where it works one way and not the other. 

August 15, 2012, 12:06
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Tyson Acker
Hover Help Center

Hi Michelle - this looks like DNS caching as well.  I tested your domain with and without the "www" host and it looks like the domain is set up correctly.  I'll be following up with you shortly to give you more specific details about your domain name.

August 15, 2012, 15:22
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Luis Artola

Hi Tyson, is there any way to completely disable the default page that says "This user has not enabled any redirection"? I rather not have my domain show any page if I don't have a home for it. Thanks in advance.

September 12, 2012, 16:31
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Tyson Acker
Hover Help Center

Hi Luis - you could simply forward your domain name to another website (or another domain name you own).  For a completely blank website, here's a trick:  create a stealth redirection to http://www.google.com (Google won't display when loaded in a stealth frame so you'll see a completely blank page).

Here's our forwarding tutorial:  https://help.hover.com/entries/21196383-how-to-forward-your-domain-...

September 12, 2012, 16:43
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Allison Schenck

is my hover domain name compatible with iWeb?! I cannot figure out what or how to get it to publish my wepage in iWeb... =(

September 14, 2012, 01:29
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Tyson Acker
Hover Help Center

Hi Allison - Hover domain names can be used with any web hosting service.  You would need to edit your DNS records in Hover to point at iWeb.  Click here for our tutorial on editing DNS records. 

MobileMe has been closed by Apple so I suggest verifying with Apple that you can still set up a new domain on iWeb. Please give us a call or send us an email for one on one help with configuring your domain name's DNS or answering more specific questions.

Here are some FAQs about iWeb being discontinued that may help:

http://www.allaboutiweb.com/2012/05/mobileme-discontinuing-frequent...
http://iwantmyname.com/blog/2012/05/5-options-to-migrate-your-iweb-...

September 14, 2012, 09:00
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Summer Brooks

Just a suggestion, but it would be nice to have a one-click option so users can update the nameservers of a domain that's been transferred in to the Hover servers. It would save some time on updating domains that are "parked" or forwarded.

October 9, 2012, 13:44
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Tyson Acker
Hover Help Center

Hi Summer - thanks for the suggestion!

October 10, 2012, 14:15
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david joseph

Hi Tyson,

 

I changed the nameservers 2 days ago on dandodance.com and I am getting the Hover page still, what's going on? I am on a tight deadline and need this running ASAP! Thanks

October 18, 2012, 10:32
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Tyson Acker
Hover Help Center

Hi David - When I visit your domain I see your website for Calgary's Premiere Dance School. Your ISP may be unusually slow updating their cached DNS, or it may just be a case of web browser caching. If you need help checking deeper into this ASAP, I suggest giving us a phone call.

October 18, 2012, 15:16
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Brian Booher

I am having a huge problem with trying to get my website working.  I signed up with webhostinghub.com for hosting abilities.  When I install a Wordpress blog, it won't find the admin page.

I changed the nameservers to point to webhostinghub.com, but did I miss anything else?

November 3, 2012, 00:16
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Tyson Acker
Hover Help Center

Hi Brian - I think you did the right thing by setting your name servers to webhostinghub.com. All four of your domain names have zone files on the webhostinghub.com name servers.  I did DNS look ups and found that those name servers are pointing all four domains at a hosting server at this IP address - 205.134.224.171.

From the information you've provided, my assumption would be that there is an issue with the installation of your Wordpress script. Your web host may be able to give you better assistance because they can see your configuration on their end.

November 3, 2012, 15:56
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Callum Swift

Whenever I try to change to custom namservers i keep getting the message "Nameserver does not exist at the registry (code: 480)"

please help?

November 28, 2012, 08:38
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Blair Mueller
Hover Help Center

Hi Callum - What this means is that all the various domain registries do not recognize the custom name servers you've created.  I can help you with that.  I just found your account and sent you an email asking for the custom name servers you're trying to update so I can add them to all the foreign registries for you.  Please get back to me in that email when you have a minute. 

November 28, 2012, 12:39
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Kent Madin

When I try to change nameserver to ns1.BlueHost.com  I get Invalid Namserver Code 480.. what gives?

January 30, 2013, 17:22
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Mike Whitman
Hover Help Center

Hi Kent - I'm seeing that all registries do have the bluehost.com name servers listed at all registries that we support and if you're still having issues applying a name server to a domain name, there may be something else going on that we may need to look at. Fire us an email at help@hover.com or shoot us an email and we'll be happy to track down the problem for you and get it fixed up.

January 31, 2013, 08:09
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Aaron Kalsnes

Is it not possible to set name servers for domain transfers in advance?

If this is not possible and I will only be able to change the name servers after they are transferred (resulting in a 24-48 hour propagation period), I am going to be incredibly angry. I really hope something as important as this feature has not been overlooked.

February 5, 2013, 22:53
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Blair Mueller
Hover Help Center

Hi Aaron, 

Name servers can be reset at your current domain provider before you transfer the domains.  That's the best way to do it.  Once a transfer is in progress between providers the name servers and DNS can't be modified.  If you have custom DNS on your current provider's name servers and you want to have that set up on our servers ahead of time, then you will have to give us a call or send us an email and we can certainly help you out with that.  Not a problem at all.  We will set up a zone file on our servers for your domain and then have you update your name servers to point to hover ahead of the transfer.  Once these changes take effect you can then transfer the domains over. 

The reason why it's best to make these changes before you start a transfer is because if you were to change them during the transfer, or even just before initiating the transfer, you may still experience down time if the old domain provider shuts off your DNS servers right away, as many of them will.

Having the zone file set up ahead of time will prevent that from happening.  We do this for people as part of our valet transfer service.

February 6, 2013, 18:17
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Poulami Bhattacharya

hi,

I have recently transferred my domain www.utsav-collections.com from ASP Hosting services to Hover and I am trying to link this to my store front with Shopify. I have followed all the instructions on https://help.hover.com/entries/21332553-How-to-Use-your-domain-with-Shopify . But still the website is taking me to the original page I had with ASP and not my shopify page. Please help .

 

Poulami

February 10, 2013, 16:46
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Rob Lake
Hover Help Center

Hi Poulami,

I've gone ahead fixed this for. So you know, the only change I had to make setting it so utsav-collections.com forwards to www.utsav-collections.com (which was already pointing at Shopify).

I hope that helps, and good luck putting your store together!

February 11, 2013, 20:49
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Thomas Bolton

Hi. My transfer from Network Solutions is pending. Meanwhile, while my domain was registered at network solutions, it's hosted somewhere else (Pair Networks). Thus, currently on Network Solutions, the domain points to NS000.NS0.COM  and NS213.PAIR.COM. So my first question is this: will my domain continue to point to Pair Networks when the transfer is complete? If not, what do I do to get it to continue to point there? Name servers don't seem to be part of the Domain Details while the transfer is pending.

Second, once it does point there, Pair Networks currently has a whole set of DNS entries including MX records for Gmail etc. that I'd like to keep as is. Will those continue to work, or will the list of Hover DNS records take precedence? Thanks for your help.

Tom

February 12, 2013, 16:36
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Rob Lake
Hover Help Center

@Thomas

All is well.

When you transfer a domain to Hover, the nameservers remain as they were when the transfer completes. Thus your Pair info will all remain in place, and you won't have to change a thing.

February 12, 2013, 18:16
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sejal chaudhari

Hi,

It has been more than 24 hours since I changed my name servers. I don't see any nameservers in whatsmydns. What went wrong?

March 12, 2013, 13:29
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Andrew Costen
Hover Help Center

Hi Sejal,

I just looked up both of the domains in your account using http://smartwhois.com and I see name servers on both. Can you double-check?

March 12, 2013, 13:46
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Sashin Ranasinghe

Hi,

I've got this bizarre situation going on. So I've set my domains with Mammoth's webserver's and the way it works is that I can't put "www." in front of my domain, it will only work without it.

What could this possibly mean?

 

March 21, 2013, 15:09
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Andrew Costen
Hover Help Center

That is something you'd have to discuss with Mammoth, since they have control of your DNS now. It's likely they just need to add a www CNAME or A Record though.

March 21, 2013, 15:55
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Ellie Frost

I think I know the answer to this, but is there any way to add NS (subdomain delegation, I think it's called) to a subdomain with Hover DNS?

March 30, 2013, 00:00
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Andrew Costen
Hover Help Center

Not at the moment, no.

March 30, 2013, 13:12
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Roberto Yanguas

Each time we try to add a nameserver, we get the message: "you must at least provide 2 nameservers" and we cannot proceed!

 

May 18, 2013, 03:36
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Andrew Costen
Hover Help Center

Roberto, there was something odd with your account, but it was re-synced and should be resolved now, so can you try it again? Let us know if you're still having trouble though.

May 18, 2013, 17:01
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Sasha Lilcik

Hi. i've just registered worldarchaeology.org here on Hover, i setup the NS to powweb and from their end i do the same, but the domain still dont work as it should. please assist me.

June 20, 2013, 16:10
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Brennan Valenzuela
Hover Help Center

Sasha, updating name servers can take up to 48 hours before you see it propagate on the web. If you still don't see anything resolve after that time, you should give Powweb a call.

June 20, 2013, 17:55
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Zeno Kapitein

Hello Hover, when trying to change the default Hover nameservers to the ones my webhost sent me, I get the following error:

"Nameserver [my nameserver] doesn't exist at the registry (Code 480)".

Can you guys help me fix this problem?

Thanks in advance!

June 27, 2013, 15:31
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Andrew Costen
Hover Help Center

The name servers will need to be added to the various Registries. We can do that for you, so I'll send you an email shortly to get the name servers from you.

June 27, 2013, 19:14
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Aaron Oehrle-Steele

I changed my name servers as well and my site is now showing fine, but my email seems to be broken and does not seem to be going through Hover. Is there a way to point my DNS for my website but keep my email hosted at hover?

August 12, 2013, 16:43
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Brennan Valenzuela
Hover Help Center

Hi Aaron, you can absolutely keep Hover email when using third-party name servers. Just provide your current host with our MX records.

  • Record Type: MX
  • Host: @
  • Value/Target: mx.hover.com.cust.hostedemail.com
  • Priority: 10

 

August 12, 2013, 19:46
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zech dore

Hi, I have been trying to change the nameserver option to my own web server hosting company. When i type webmedia.sg it says " this nameserver is not in the registry code (480) what does that mean?

And how can i direct my domin name to my hosting server once and for all? I have already type in his IP address it just wont work 

August 19, 2013, 12:02
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Brennan Valenzuela
Hover Help Center

Hi Zech, if you plan on using custom nameservers, we can help you by registering them. I've sent you an email to acquire your nameservers. We'll be in touch shortly.

August 19, 2013, 13:06
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zech dore

REGARDING: domain registry (.com, .net, .tv, for example) doesn't recognize the name server

 @Henry Abey, Brennan Valenzuela  - PLEASE ADD MY HOSTING SERVER NOW: (www.webmedia.sg) or (ns1/2.webmedia.sg)

Hover Help Cente
I HEARD THIS IS A SCAM, IS HOVER A SCAM TRYING TO SELL THEIR HOSTING PACKAGE?
THANK YOU AND REGARDS
August 19, 2013 13:03
August 19, 2013, 13:06
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Brennan Valenzuela
Hover Help Center

Hi Zech,

I saw you copied and pasted your request in multiple forums threads. I deleted them to reduce noise in the forums, but thanks for reaching out to us. If your issue is important, it'll be easier to give us a call at 1-866-731-6556. We're open from Monday to Friday, 8am to 8pm ET, plus you're guaranteed to speak to one of our wonderful customer advisors. We don't believe in automated answering machines.

Likewise, you can send an email help request to help@hover.com. We reply to emails 7 days a week.

August 19, 2013, 13:22
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rachel christianson

I'm trying to add ns1.tavishhosting.com and ns2.tavishhosting.com for my new hosting company but it gives an error. I see above you just need to add them? Can you do that for me please? Thanks.

October 25, 2013, 12:27
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Andrew Costen
Hover Help Center

Hi Rachel,

I'll send you an email shortly about this.

October 25, 2013, 16:26
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Robert Magary

I am trying to use Amazon's Route 53 as my DNS. I think I configured the Amazon end correctly but it is not resolving. The domain is lisamagary.com. I don't want to forward the domain because it is messing up the <meta name="viewport" content="width=device-width"> tag and causing it to not scale properly on iOS browsers.

My question is have I properly completed the following step from the Route 53 instructions?

"Before you switch to Amazon Route 53 as your DNS provider, you must transfer any remaining DNS records from your current DNS provider, including MX records, CNAME records, and A records, to Amazon Route 53. "

How do I transfer those from Hover? I tried to do so but my have done it wrong.

October 31, 2013, 18:20
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Andrew Costen
Hover Help Center

It looks like you've pointed the lisamagary.com domain at the following name servers:

ns-1125.awsdns-12.org | ns-1686.awsdns-18.co.uk | ns-417.awsdns-52.com | ns-874.awsdns-45.net

If those are the name servers that Amazon gave you then you did it correctly. Keep in mind it can take up to 48 hours for the name server changes to propagate fully and be recognized across the Internet.

October 31, 2013, 18:52
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Vincent Cheong

Hi there.. I am also getting the message "you must at least provide 2 nameservers" and we cannot proceed!". Can you please check this out?

November 24, 2013, 07:16
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Joel Pais
Hover Help Center

Hey Vincent,

I just sent you a quick email. Please reply back if you continue to experience issues with the nameserver update. :]

November 24, 2013, 12:04
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Michie Tecsoft

Hi Hover Help Center,

Same with Magary.... an instuction from aws referring to Route 53:

"Before you switch to Amazon Route 53 as your DNS provider, you must transfer any remaining DNS records from your current DNS provider, including MX records, CNAME records, and A records, to Amazon Route 53. "

My MX record is actually set up by google apps and hover, should I transfer it all to Route 53? Thanks.

 

November 26, 2013, 05:39
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Ben Jones

Hi, I have signed up and registered my domain name, but when I try to update the nameservers to point to my hosted server I get the following message/error:

Registry error, domain's nameservers not updated [Request to modify domain smarthings.co.nz failed in RA: domain status does not allow for operation: The current domain status does not allow the requestedoperation.Domain status:clientTransferProhibited,clientUpdateProhibited,clientDeleteProhibited: nrc=502007] (Code 405)

What am I missing here? I have paid the $25 for the domain name, but as of now I am unable to use it.

Kind regards,

Ben

November 28, 2013, 14:26
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Mark Diener

Hello,

Changed our Name Servers over to: ns1.leagueathletics.com and ns2.leagueathletics.com. I also notified LeagueAthletics to update things on their end a couple days ago. Based on your previous posts, I'm afraid I just have to wait for 2 days?! Just making sure there's not something else I can do to speed this up.  Our little league online registration is unfortunately on hold for as long as it takes to "propagate".

Any help would be greatly appreciated.

 

Respectfully,

Scott

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November 29, 2013, 01:50
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Blair M
Hover Help Center

Hi Michie, 

As per their instructions, yes, you'll need to copy over all your current DNS records from your Hover DNS zone file so it's updated on your Amazon name servers.  You don't have to worry about that "mail" CNAME record, as that's just one of our defaults. You're not using Hover email so it doesn't matter.

Let us know if you have any trouble with this. 

November 29, 2013, 17:36
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Blair M
Hover Help Center

Hi Ben, 

Looks like you have an open help request with one of our customer service advisors already, and they're in the process of getting this looked after for you.  You can continue to get help through that email correspondence with them.  

November 29, 2013, 17:38
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Blair M
Hover Help Center

Hi Mark, 

That's correct.  When you update name servers anywhere, not just Hover, it can take 24-48 hours for the name server changes to propagate across the internet.  This isn't something that can be controlled, it's just the approximate time it takes for name server changes to take effect.

Let us know if you have any other issue or need help with anything else. 

November 29, 2013, 17:40
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Ginger Janssen

I recently changed webhosts, and so of course I had to change nameservers to reflect this. I encountered the error, "Nameserver does not exist at the registry (code: 480)", to which I found this page, and read through the other comments by other people who have encountered this problem.

 

On a whim, before submitting a help desk ticket to have my domains' nameservers manually changed, I played with a couple domains I wasn't using for anything important, to see if I could fix this.

 

https://www.hover.com/nameservers - on this page, hovering over each domain name, there was an option to "revert to hover default". Once that change occurred, I was then able to input the appropriate nameservers for my new webhost.

 

I thought the info might help others who come across this rather strange problem, and to make hover.com aware of the behavior, there might be something that can be tweaked to make the practice of changing nameservers a little less confusing. :)

December 29, 2013, 15:22
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Emily Yanke

Hi, im having an issue with something involving my dns... i recently moved from squarespace to laughing squid (i want wordpress instead) and Hover is telling me it can't find the redirect... i can only imagine what i did wrong!

March 12, 2014, 21:06
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Joel Pais
Hover Help Center

Hey Emily, I just sent you a quick email. There are some details I'll need in order for me troubleshoot this further.

March 13, 2014, 14:20
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Alexandra O'Neal

Hi. I've changed my domain's nameservers to point to AWS instead of bluehost. A couple of hours later it looked as if the change had occurred (I'm migrating to a different look and feel at the same time, so it was obvious) Then, less than an hour later, the domain seemed to point itself back to my old hosting service.  Can you help me figure this out?

March 15, 2014, 19:39
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Blair M
Hover Help Center

Hi Alexandra,

I was able to find your account and can see which domain had the changes made to it.  As long as you're pointing your domain to those servers, that's all that needs to be done on our side.  Is there any possibility that the DNS on those AWS servers is not correct, or possible changed?  If you don't see the new website loading withing 48 hours of the name server changes, please check to be sure the servers are correct, then give your hosting provider a quick call to make sure everything on their end is set up and configured correctly.  If you still have any issues, give us a call (1-866-731-6556, Mon-Fri 8am-8pm EST) or send us an email at help@hover.com.  We'll see if there's anything further we can help with on our side.

March 16, 2014, 12:36
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Garfield Harmon

As far as I understand if I want to point the domain harmonconsultancy.co.uk to the hosting server I just need to change the name server. Or, do I need extra steps? The site goes on and off, meaning sometimes I see the real site, and then 20 minutes later I see the Hover page with the message: "This user has not enabled any redirections." Hope you can help.

March 20, 2014, 07:35
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Joel Pais
Hover Help Center

Hey Garfield, it can be a nameserver change or the addition of an A record/CNAME record to point to your hosting provider. In any case, the reason why you're seeing the bounce is due to propagation. It can take up to 24 hours for nameserver changes to take full effect. You should now only see your active website when visiting harmonconsultancy.co.uk, not the Hover default landing page. If you are still seeing the Hover page, then it may benefit you to clear your browser cache and cookies. If you still have any issues, give us a call (1-866-731-6556, Mon-Fri 8am-8pm EST) or send us an email at help@hover.com.

March 20, 2014, 14:23
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John Crean

Help - I changed my name server before I downloaded content from my website - how do I change it back?

 

April 13, 2014, 12:00
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Blair M
Hover Help Center

Hi John, 

You can change the name server back the same way you changed it the first time: 1) under the Name Servers tab in your account, or 2) under the "Domain "Details" of the domain.  You'll have to contact your website hosting provider though if you need to recover any lost website data or if you don't remember what servers your domain was pointing to prior to this change. 

April 13, 2014, 15:32
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Ryan Hofrichter

Hello, I've recently purchased a "forward only" e-mail account with Hover.  When I send a test e-mail from G-Mail to the e-mail address I've just set up, I get the following message bouncing back.  Any suggestions?

 

Delivery to the following recipient failed permanently:

     ryan@ryanhofrichter.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain ryanhofrichter.com by mail.ryanhofrichter.com. [199.188.206.114].

The error that the other server returned was:
550 No Such User Here

May 12, 2014, 22:50
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Shanna Millman
Hover Help Center

Hi Ryan,

In order to use our email services, you will need to update your mail exchange(MX) record with your name server provider to point back to us.  Please modify your MX record as follows:

Host:@

Type: MX

Priority: 10

Destination: mx.hover.com.cust.hostedemail.com

 

Shortly after the record is modified, the forwarding services you purchased will function.  If you require any additional assistance, please let us know.

May 13, 2014, 08:51
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George Kao

I wish at the TOP of this article it would mention this link:

https://www.hover.com/nameservers

...for those of us with multiple domain names transferred to Hover, it would have saved lots of time to know about that link first, and the Bulk Edit feature.

 

June 7, 2014, 12:04
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Shanna Millman
Hover Help Center

George, thank you for the suggestion, we will see what we can do.

June 9, 2014, 09:39
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Konrad Styczen
Hi, I'm trying to change my nameservers to dns.home.pl and dns2.home.pl but after few moments they automatically change back to hover's nameservers. I followed all the instructions. Any suggestions please?
June 24, 2014, 05:23
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Joel Pais
Hover Help Center

Hi Konrad,

This occurs with a small number of TLDs. In these cases, it can take up to 5 days for the registry to validate the nameservers set on the domain name. If you check the status of the domain through a Whois look-up, you'll see 'pending update' which means that your domain has a pending nameserver change. Your old nameservers will continue to be used until this validation completes.

Give it 5 days from the last change and if it still doesn't update give us a shout or shoot us an email at help@hover.com.

June 24, 2014, 09:55
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Konrad Styczen
Hi Joel Thanks for your reply. On the 24th I updated nameservers to dns.home.pl, dns2.home.pl, dns3.home.pl. The nameservers changed to hover's nameservers after few minutes at https://www.hover.com/nameservers . Ive waited 5 days since 24th, checked the status through a Whois and now the status changed from 'pending update' to 'ok' but the nameservers still are ns2.hover.com | ns1.hover.com Please help.
June 29, 2014, 17:04
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Joel Pais
Hover Help Center

Konrad,

Keep a lookout for an email from me. I'd love to help you get this sorted.

June 29, 2014, 17:34
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Konrad Styczen
Joel, I solved the problem by re-entering the nameservers once again after the 5 day period, then waiting another 30 hours. the problem was probably connected with IT domain. Thanks for help.
July 3, 2014, 19:46
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Giorgio Riccardi

Hi, I'm having url issue, if I write http://youtrail.com/ without www I get a hover page. I have a CNAME record for www, but it does not work: http://awesomescreenshot.com/0a236gtp38

Any tip how to solve this?

July 20, 2014, 14:42
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Joel Pais
Hover Help Center

Hi Giorgio,

For a solution on our end, you'd need to use the "Forward This Domain" option under the "Domain Details" tab, and redirect traffic to http://www.youtrail.com. Google also has an option to enable, and redirect, the "naked" or root domain. Please see the link below.

https://support.google.com/a/answer/2518373

If you have any trouble with this please feel free to give us a shout or shoot us an email.

July 21, 2014, 08:51
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Giorgio Riccardi

Hey Joel,

thanks so much! that worked well :-)

July 21, 2014, 20:50
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l ui

Whenever I try to change to custom namservers i keep getting the message "Nameserver does not exist at the registry (code: 480)"

please help?

July 31, 2014, 18:47
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Blair M
Hover Help Center

Hi L ui, 

By the sounds of it, we may need to add those name servers to all foreign registries for you.  That's not a problem and only takes a moment.  Can you email use the name servers at help@hover.com?  We'll keep an eye out for it and get those added right away for you. 

July 31, 2014, 19:01
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David Clark

Hi there, 

I would like to set private nameservers for one of my domains, can you please instruct me how to do this? Thanks!

August 10, 2014, 21:33
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Shanna Millman
Hover Help Center

Hello David,

If you mean creating name servers based off your domain, the instructions can be found: 

https://hover.zendesk.com/entries/21188722-How-to-Add-or-modify-you...

If you mean update the name servers provided by your hosting company then the instructions are listed in this article.  If we are misunderstanding your request, please shoot us an email at help@hover.com and we will have a look.

 

August 11, 2014, 20:26
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Zadie Walker

Im having trouble putting in the name servers for www.zadiewalker.com, can you help? also, how long should it take before things are up and running?

August 25, 2014, 13:41
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Brian Cabral
Hover Help Center

Hi Zadie, I noticed Ilene was able to assist you with this in replying to the help request you sent to help@hover.com.

August 27, 2014, 17:28
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Wenxuan Zheng

Hi, I have a redirection issue here, I have changed my name servers, however, it always goes to buydomains.com, can you hlep? My domain is www.mohou.com

September 9, 2014, 03:23
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Brian Cabral
Hover Help Center

Hi Wenxuan, I've sent a reply to your email request and it looks like the website is already resolving fine. Name server changes can take up to 48 hours to fully propagate on all ISPs.

September 9, 2014, 09:24
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James Purdhomme

CNAME changes are NOT working on our domain. We have been waiting over 20 hours. 

September 23, 2014, 10:00
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James Purdhomme

p.s. the instructions above do not match what is actually on your site any more. 

September 23, 2014, 10:14
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Blair M
Hover Help Center

Hi James, 

We're working on updating the screenshots above with current ones.  There are just a few things we're working out first.  I can also see that Brian has sent a reply to your email so if you need any additional help, please reply to that help request and he can help you out.

September 23, 2014, 13:17
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ASHLEIGH LISZT

I've pointed my nameservers at iPage, (ns1.ipage.com, ns2.ipage.com) but I'm still getting the hove placeholder. What is going on? Am I doing something wrong?

November 28, 2014, 22:15
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Blair M
Hover Help Center

Hi Ashleigh, 

When you make changes to your name servers the changes may not take effect for up to 24-48 hours.  There needs to be some time for the changes to propagate across the internet.  I just had a look myself, and I do see your website up now.  Are you still not seeing the correct page showing?  If so, try clearing the cache on your computer.  If you're still not seeing your page, give it a little bit more time. 

Enjoy the rest of your weekend!

November 29, 2014, 14:29
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Brent Lacey

I get the following error message when i try to edit the Nameservers "Nameserver [ns1.thehumma.com] doesn't exist at the registry (Code 480)". Can you help.

January 21, 2015, 22:08
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Shanna Millman
Hover Help Center

Hello Brent,

If you wish to setup name servers based off your domain, you will need to create the glue records first.  This will submit them to the registry then you can apply them to your domains.  The option to create the glue records can be found on the Domain Details tab for that domain.  If you have any further questions, please let us know.

January 23, 2015, 12:39
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Polina Mourzina

I am new here and having a really hard time linking my domain to squarespace. I don't even know what I'm doing wrong. Pease help if you can, I looked into nameservers, but I don't know what I shoudl be changing them to?

February 19, 2015, 18:10
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Michael Fich
Hover Help Center

Hi Paulina,

I see you had sent in a help request via email.  I've just sent you a follow-up message in reply to your email.  Please send me a response if there is anything else I can assist you with.

February 20, 2015, 13:19
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Anne York

Respectfully, as much as I love Hover, this seems like a big, glaring hole in how your system works: why don't you allow customers to set DNS *before* a domain transfer completes? The settings wouldn't be used until Hover's records became authorative. Maybe I'm missing something, but it's hugely problematic that I've initiated a domain transfer away from Network Solutions on two domains, and it's "in process", but I can't set the DNS on Hover's side to point to the new server. So there will be some failure of email + web at some point.

I had reached out to the Hover support for the "valet" service, but basically got told to go do it myself. So...not what I was expecting.

March 1, 2015, 13:26
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Knowledge Media Team

Totally agree with Anne York. Avoidable outages make everyone look like amateurs. My "valet" requested that I change IPS-TAG and name servers which in trust I duly did but am now kicking myself for not verifying that hover's DNS was ready. The DNS entries (which had been supplied to the valet previously) haven't yet been added by Hover so outage results. Hugely disappointing. Would be great to allow customers to be able to set up DNS in advance of transfer and perhaps save Hover technical support requests at the same time.

March 19, 2015, 08:26
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Michael Fich
Hover Help Center

Hi Anne,

When transferring in a domain name, we can certainly help you to set up DNS records in a zone file within your account prior to initiating the transfer.  That way, you can just set the Hover nameservers through your current provider to prevent any downtime.  We normally do this internally when doing a Valet domain transfer as well.

However, if you are using third-party nameservers to manage your DNS records rather than the nameservers provided to you by your current domain registrar, you don't need to worry about copying any DNS records.  The nameservers for your domain will not be updated during the transfer process.

I am surprised to hear that you were told to do it yourself when inquiring about our Valet transfer service though.  I'm sending you an email from help@hover.com to inquire about your transfer and see if I may be of assistance.

March 19, 2015, 18:29
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Terry Hagen

I am trying to re-point a domain to a new server and this is what I get: nameserver doesn' t exist at the registry (480), I have transferred several domains there in the past...any ideas? there dns is ns1.doodlepress.com.ph

April 11, 2015, 06:19
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Michael Fich
Hover Help Center

Hi Terry,

I'm sending you an email to follow-up for further information, to see if I may be able to help you correct this issue.

Please keep an eye out for my message from help@hover.com and send a reply when it may be convenient to do so.

April 15, 2015, 15:02
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Xue Faith

Hello, I'm getting the same error every time I add a new domain at Hover and try to set nameservers:

Nameserver [ns1.mediciuniversity.co.uk] doesn't exist at the registry (Code 480)

Last time I was told my ns1 & ns2 nameservers needed to be added to your registry. But now I've got 6 other domains already using those nameservers and you still won't let me use them on the new, blaylock.nl domain.

 

Thank you!

April 24, 2015, 00:47
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Michael Fich
Hover Help Center

Hi Xue,

The specific nameservers need to be added for use with domains of each specific registry, such as .com, .net, .org, etc.

I've looked up your account and see that the domain you were updating was a TLD (top-level domain) which did not yet have your nameservers listed for use with that extension.  I've since added them for you so you should be able to make your nameserver updates now.

I've also added them for all other current domain extensions which are supported through Hover, to hopefully prevent this from becoming an issue again in the near future.  Please let me know if you encounter any further problems with your domain settings!

April 24, 2015, 08:54