Topics/Knowledge Base/Email

How to: Use Hover email with Gmail

Tyson Acker
posted this on March 27, 2012, 09:13

(Update April 20, 2015)

 

Many people enjoy sending all of their email from multiple email accounts all into one Gmail account. There are a couple of ways to accomplish this, and each has their own advantages and disadvantages. Using a variety of methods, we can set up email accounts which are created on Hover to be sent to your own Gmail account, and also configure that Gmail account to allow you to send from your Hover email account as well.

 

One important thing to note is that it is not possible to perform all of these tasks using a Hover “Forward Only” email account, shown on https://www.hover.com/email. While this type of account will let you forward to any email address, including a Gmail account, that is the only function of a Forward Only account and they cannot be used as the sender address from within Gmail.

 

Let's get started setting this up!

 

The following instructions apply only to Hover email accounts categorized as either a “Small Mailbox” or “Big Mailbox”, but cannot be performed using a “Forward Only” account.

How to: Use Gmail to retrieve email stored in your Hover account using POP3

The most common way to get messages from your Hover inbox (all existing messages in the Inbox, and any messages which get sent at a later time) and into your Gmail account is to allow Gmail to make a POP3 (Post Office Protocol) connection to the Hover email server. Gmail will require the Hover server information to make that connection.

 

1. To begin, sign into your Gmail account by visiting https://mail.google.com, and and entering your Gmail address and password. Once you sign in, click the Settings icon in the upper right corner of the interface and select Settings from the drop-down menu.

 

2. Clicking on the Settings option, brings up a new menu with several pages of options. Click on Accounts and Import to find the option to Check mail from other accounts (using POP3):.

Click on the link Add a POP3 mail account you own, to begin adding a POP3 connection to your Hover email account.

 

3. This brings up a new window which prompts you to enter your email address. Enter your email address, as well as the name you'd like to call it by, and click the Next Step button.

 

4. This brings us to the page shown below where you will need to enter the POP3 server settings to allow Gmail to sign into Hover's POP3 servers with your account and retrieve emails.

 

This form often comes with a default value in the Username and POP Server section, but those should be removed and replaced with the following values instead.

Username: (enter your Hover email address)

Password: (enter the password for your Hover email address)

POP Server: mail.hover.com

Port: 995 (if SSL is enabled); 110 (if SSL is disabled).

 

It's a good idea to also make sure to check off Leave a copy of retrieved message on the server. When using a POP3 connection, from any platform, the client that you are using will remove all emails from your Inbox on Hover, leaving those emails no longer in your Hover.com Inbox. While this may be useful in some scenarios, most of the time this can lead to problems later on. It's advisable to make sure that the Leave a copy of retrieved message on the server option is selected to make sure that any email which is pulled in from Gmail, using a POP3 connection, generates a backup copy of that message to place back in the Inbox of your Hover.com account as well.

The option Always use a secure connection (SSL) when retrieving mail is also something which is very useful. This makes sure the username and password you had entered is encrypted every time Gmail attempts to connect to Hover to pull in your emails.

 

Once all of the settings have been entered, your settings should look similar to those displayed on the image shown above at which time you can then click Add Account.

 

5. You're brought to a confirmation page, if all data is entered correctly, which displays "Your mail account has been added.” It gives you the option to also send email from the same Hover email account, but you can select No from here, and click the Finish button to allow Gmail to begin pulling in everything from your Hover inbox. Depending on how many emails you had in your Hover account, this may take Gmail some time to finish up.

Optional: Speed up email delivery to Gmail by Forwarding

For many users, this will be enough to get all of your messages, but there are a few notable problems that can come up for some users. First, Gmail will only check POP3 connections every 60 minutes unless you manually force Gmail to pull in email between 60 minute intervals. We can correct for this by making emails get sent over to your Gmail account using email forwarding from within your Hover email account settings.

1. Sign into Webmail at https://mail.hover.com

2. Click on Settings

3. Go to Mail Forwarding. We can use this menu to set up automatic email forwarding to Gmail which will make it arrive at a much quicker rate in most instances.

4. Make sure to select Enabled and to enter your Gmail address in the Forwarding Recipients option.

 

It's a good idea to allow Keep local copy to be enabled as well. If you ever need a backup of messages that you normally would manage through your Gmail account, this keeps them stored in your Hover email.

 

5. Click “Save” to ensure that your email forwarding is finalized.

Email forwarding may be preferred by some users, mostly because it is a lot faster than using a POP3 connection to get your emails. However, the main advantage of using a POP3 connection within your Gmail interface is to pick up any emails which were unable to be forwarded by Hover if they were blocked by our outgoing spam filter. Using both methods, both forwarding to Gmail and having Gmail retrieve messages through a POP3 connection will better facilitate a connection between the two accounts.

Optional: Include your Spam in emails retrieved by Gmail

Often there are emails which get filtered by Hover's spam filter as soon as they get to your account. They are immediately put into your Spam folder and there is no attempt to forward messages which have been classified as spam. However, there are some users who wish to turn off Spam filtering and have all messages placed in their Gmail account.

 

Since the POP3 connection in Gmail will pull in everything from your Inbox, you can change your Webmail settings within your Hover email account so that all spam messages are stored in your Inbox rather than in your Spam folder, which allows Gmail to retrieve them using the POP3 connection.

 

To change your Webmail spam settings, first sign into Webmail.

1. Visit https://mail.hover.com and sign into your email account.

2. Click on Settings.

3. Within the Settings page, select Spam Settings from the options on the left menu panel.

4. The Spam Folder needs to be changed from “Default” to “INBOX”

Gmail will then be able to pull in anything which had been previously filtered out and categorized as spam by Hover's spam filters. There is an image below which shows how your Webmail spam settings would look.

How to: Send emails from Gmail using your Hover email address

Often you'll want to send replies to messages which are sent to your Hover email account, and make sure that you are replying from the same email account that the messages had originally been sent to. Gmail has an option that allows you to connect to the Hover SMTP Servers to allow you to send through their interface using your Hover email account.

1. To get started, we go back to the Accounts and Imports menu in Gmail.

 

2. From the Accounts and Imports menu, navigate to the Send mail as: section and click Add another email address you own link.

 

3. A new menu pops up and asks you to enter your email address. Ensure that you enter the Name that you wish to be displayed to other people who receive emails sent from your Hover email address. Enter your email address in the next field, and ensure that Treat as an alias remains unchecked (do not select this option). Click Next Step to proceed.

 

4. Gmail then required that you enter the Hover SMTP server settings requried to connect to our servers so that they can send email from your account for you. These need to be configured with the following server settings, also displayed in the image below.

SMTP Server: mail.hover.com

Port: 465

Username: (your Hover email address)

Password: (the password corresponding to your Hover email address)

 

Click Add Account.

 

5. Google will ask you to verify you are the owner of the email account that you are adding SMTP settings for, as seen in the following image.

To complete Google's verification, visit https://mail.hover.com/ and sign into your Hover email account.

You should receive an email that looks like the one below.

 

There are two methods to complete the verification. First, you can click on the large link following the text that says “pelase click the link below to confirm your request”. This is the quickest method.

However, you can also copy the “Confirmation code” presented above it and use it in the Gmail dialog box (seen in the previous image) and click the Verify button.

 

After completing the verification process from Google, you will then be able to send email from your Gmail account using your Hover email address.

 

Comments

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Diorgenes Mello

Do you have tried the forward feature from HOVER mail???

March 14, 2013, 10:09
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Tracy Greenwood

Looking for directions on how to use a business Gmail account I purchased. I'm not thrilled to find out too late that Hover charges extra for email addresses, so I decided to buy a Gmail address. I do not want to read my email from Hover using Gmail. I want to read my Gmail business address using the same domain name as the address I registered with Hover in Gmail. 

Anyway, searches for how to make this Gmail address work are not turning up instructions on how to point to Gmail's server. Any email to my address bounced back with an error. 

I'm sure this is not the first time this has happened (trying to use a business Gmail account instead of buying email addresses from Hover). Hover is configured to only use Hover for email. Where can I find the instructions? I have checked the FAQs in Hover and Gmail. Need instructions in laymen's terms, please. 

Thanks in advance. 

May 17, 2013, 20:17
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Andrew Costen
Hover Help Center

Hi Tracy,

We actually wrote up a help document on this very topic. Check it out at: https://help.hover.com/entries/21226772-How-to-Google-Apps-domain-v...

May 18, 2013, 15:47
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Daina Hewson

I've gotten through nearly all the steps after some trial and error, but for some reason, I'm not getting the verification email from gmail. Do you know what might be wrong?

June 11, 2013, 00:54
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Brennan Valenzuela
Hover Help Center

Hi Daina, can you check your spam folder to see if it arrived there please?

June 11, 2013, 15:45
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Daina Hewson

Nothing there either. I feel like the problem is with my hover account as it's not recieving any mail I send it from my outside accounts...

June 11, 2013, 19:15
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Brennan Valenzuela
Hover Help Center

Daina, I just sent you an email so I can investigate. I look forward to hearing from you.

June 12, 2013, 12:23
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Christine Preston

I am having a problem right in the beginning "Server denied POP3 access for the given username and password."

July 21, 2013, 16:18
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Sam Coulombe
Hover Help Center

Hey there Christine, I've sent you an email to help you get started! 

-Sam

July 21, 2013, 16:46
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Shauna Ironside

I am having the same issue as Christine, "server denied POP3...". Please help!

Thanks!

July 29, 2013, 10:05
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Henry Abey
Hover Help Center

Hi Shauna, I see you've been working with Rodger to get your e-mail set up. Please let us know if you need additional help.

July 29, 2013, 15:54
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Miguel Castillo

Does this process work with the $5 per year Forward Only email plan? Are you able to confirm your "you@yourdomain.com" email address to gmail if you don't have an actual email box?

August 14, 2013, 17:40
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Brennan Valenzuela
Hover Help Center

Hi Miguel, using Hover email from Gmail requires an actual physical inbox, so the Forward-only plan will not work. Thanks for asking.

August 14, 2013, 17:54
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Kevin Thorn

Yep. Me, too. Getting the same issue as others, "server denied POP3..." 

I changed my password on the Email settings in my Hover.com account per a help ticket reply. Is there a certain amount of time before the server resets itself with my new password in order for Gmail to verify?

August 22, 2013, 22:50
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Henry Abey
Hover Help Center

Hi Kevin, sorry to hear that you're having trouble with your Hover mail. I'm sending you an e-mail so we can work on getting this fixed for you.

August 23, 2013, 13:00
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Susana Mora

Im Having problems with Gmail configuration I get till #5 and then an error I tried everything, the password is my hover password, or gmail password...I tried both and have no idea what Im doing wrong I type evything as shown and not working can you help me

Thanks

August 24, 2013, 19:41
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Susana Mora

Im attaching where I get stuck....thanks for the help :)

August 24, 2013, 19:45
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Siham Mohammed
Hover Help Center

Hi Susana,

The password would be your webmail password which is usually different from the one you use for your Hover login page. I would suggest verifying your email password in your Hover account first and then setting it up with Gmail once more.

You can update the password by logging into your Hover account at www.hover.com and selecting the Emails tab. Place your cursor over your email address and the "password" option will appear. Let me know if you run into any trouble from there.

August 25, 2013, 13:46
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Fiona Nevell

I’m having trouble getting my Gmail to accept my domain email. I have checked Hover’s page How to: Google Apps domain verification and MX records and Google’s page Create CNAME records. They have both left me completely confused. Is there a simple way to do whatever needs to be done please?

 (Edit : Removed code for easier reading - Henry)

October 21, 2013, 02:33
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Fiona Nevell

Sorry about all that code. Din't realise Word would send it along as well

October 21, 2013, 02:35
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Henry Abey
Hover Help Center

Hi Fiona, if you're having trouble with Gmail receiving e-mail, you can add an e-mail address as a Safe Sender with Google's filter settings. You can Create a new filter, using your Hover e-mail address, and make sure that "Never send it to Spam" is selected for your filter options.

October 21, 2013, 08:50
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Fiona Nevell

Hi Henry
The problem is Gmail isn’t receiving my Hover email at all. It is not in Spam or anywhere else in Gmail. When I attempt to add my Hover email to Gmail as per this page I get an error when I enter my Hover email address, password and POP server info. I am confused as to which password is to be used. When I go to my email page at Hover I am unable to get ‘password’ to appear when I put my cursor over my email address so I use my Hover password.  When I enter the Hover password and other info Gmail gives me the error Server denied POP3 access for the given username and password.

October 22, 2013, 18:21
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Henry Abey
Hover Help Center

Hi Fiona, if you've purchased a forward only e-mail, this won't work since it's not a POP e-mail address. There is no password for forward e-mail since there is no mailbox to log into.

October 23, 2013, 10:50
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Ryan Ovsienko

This isn't fair...

On the https://www.hover.com/email page, under the "Forward Only" section,  continuing down to  "HOW DO I USE THIS?" it says "Forward your new email address to your gmail, hotmail, or any other email account you own."

which is the reason I purchased this feature, to forward to gmail, since I did not "need an email inbox with storage"

October 24, 2013, 20:14
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Henry Abey
Hover Help Center

Hi Ryan, you can forward email on a forward only address to a Gmail address, but you won't be able to have this e-mail synced via POP to your Gmail account since the forward only mailbox doesn't have a password.

October 25, 2013, 10:12
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Aaron Sousa

Hi,  not all of my email is being forwarded to my gmail account.  I'm able to get some of it, but not everything.  Can you please set it not to filter out spam, I believe that is what's happening.  Thanks, Aaron

October 28, 2013, 02:11
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Henry Abey
Hover Help Center

Hi Aaron, I've sent you an e-mail to help troubleshoot your account. Please keep an eye on your inbox for the e-mail.

October 28, 2013, 09:20
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SOMASUNDARAM MUKUNTHAN

Hi I am not receiving the verification email from gmail to my hover email account that I checked through https://mail.hover.com. Have asked gmail to resend the mail but still not received it. How do I move forward?

December 9, 2013, 01:13
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SOMASUNDARAM MUKUNTHAN

Gmail just sent me this message :

 

Delivery to the following recipient failed permanently:

     bookings@lankavillas.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain lankavillas.com by smtp.secureserver.net. [72.167.238.201].

The error that the other server returned was:
550 #5.1.0 Address rejected.

----- Message suppressed -----

December 9, 2013, 01:19
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Blair M
Hover Help Center

Hi Somasundara, 

I had a look at your domain lankavillas.com and can see the name servers are not pointing to Hover.   If you're no longer using the GoDaddy name servers for hosting or email services, you should change those over to ns1.hover.com and ns2.hover.com.  This will enable you to use our DNS for this domain.  Your email should begin working in about 24-48 hours after the name server changes as it can take that long for the changes to propagate. 

If you are using those GoDaddy name servers for website hosting still, then you'll need to edit the MX record over there on their servers to point to our MX record, which is:

Priority: 10

Hostname:  mx.hover.com.cust.hostedemail.com

December 10, 2013, 15:33
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Louis O'Dwyer

I'm having a similar issue that was mentioned a few posts above. I have set up a mailbox for one of my domains (www.davidodwyer.net) and am trying to now access it via Gmail. I have gotten through to the final stage where I am meant to either click a link or input a code that I will have received in the hover webmail, but nothing's showing up. I'm also sending other emails to the domain email address from different email accounts to see if anything is coming through and not a single email is coming through to my Hover webmail Inbox or Spam. Please advise me what to do. The mail type is Plus, not forward, and it says "active" in the status...

Thanks for the help!

January 23, 2014, 13:26
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Brian Cabral
Hover Help Center

Hi Louis, I've sent you an email with instructions to help solve the issue. Just respond to my email if you need assistance.

January 23, 2014, 15:05
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Keith Ammann

Did something recently change with the Hover mail settings? I have been unable to retrieve Hover mail from Gmail since March 11. I have no trouble logging in to Hover mail directly.

March 13, 2014, 15:22
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Keith Ammann

I'm getting the following error in Gmail:

  Error reading mail.
Server returned error "Error in LIST command: A"
March 13, 2014, 15:23
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Michael Fich
Hover Help Center

Hey Keith!

Thanks for getting in contact with us.  I've just sent you an email so we can troubleshoot this problem with your email account.  Send me back a reply while we try to get this sorted out for you.

March 13, 2014, 20:26
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Brian Shoemaker

I too have encountered the same issue since March 11th:

Error reading mail. 
Server returned error "Error in LIST command: A"

Can I get some troubleshooting assistance too, please? 

March 14, 2014, 11:01
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Brian Cabral
Hover Help Center

Hi Brian,

I just sent you an email. Please feel free to reply so we can begin troubleshooting the account.

 

March 14, 2014, 13:40
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John Cole

I too have encountered the same issue since March 11th:

Error reading mail. 
Server returned error "Error in LIST command: A"

Can I get some assistance please?

March 14, 2014, 14:29
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John Cole

Getting error the Hover does not support leaving email on server but I have not clicked that option

March 14, 2014, 18:29
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Joel Pais
Hover Help Center

John, Michael will be following up with you in the request you submitted to help@hover.com.

March 14, 2014, 18:35
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Todd White

Hello...I to have been getting the same error in Gmail about:

"Error reading mail. 
Server returned error "Error in LIST command: A"

AND

Hover does not support leaving email.

 

please assist?

 

 

March 15, 2014, 18:13
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Blair M
Hover Help Center

Hi Todd, 

We're looking into this issue as we speak.  In the mean time, you'll be receiving an email from me in your ticket shortly for further follow up. 

March 16, 2014, 11:49
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Arjan van der Veen

I am experiencing the same problem: Server returned error "Error in LIST command: A"

March 16, 2014, 14:15
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alberto tapia

Same here! This looks like a big bug...

March 17, 2014, 12:53
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Austin Kinney

I am also having this same problem. It pulls down mail sometimes and then goes for hours only throwing "Error in LIST command: A" over and over.

March 17, 2014, 19:47
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Zachary Kuzda

Add me to the list for gmail getting the error. 

Error reading mail. 
Server returned error "Error in LIST command: A"

March 20, 2014, 01:55
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Joel Pais
Hover Help Center

For anyone still experiencing the "Server returned error "Error in LIST command: A" error, please remove the account from Gmail and add it as new. If you have any issues after doing this, please feel free to shoot us an email at help@hover.com.

March 20, 2014, 14:10
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Zachary Kuzda

Thanks. I was actually able to get it to reconnect, but re-entering my password in the settings.

March 20, 2014, 14:15
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Arjan van der Veen

Thank you Joel Pais, your solution solved the problem.

March 20, 2014, 15:26
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samir bhatia

Hi, 

Once i configure POP3 email access to gmail, would the email still reside on your servers? 

I'm asking this to ensure that i'll be able to use IMAP access in apple mail and only use gmail on my handheld device.

thanks,

Sam

 

April 27, 2014, 22:50
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Shanna Millman
Hover Help Center

Hello Samir,  on step 5 check "Leave a copy of retrieved message on the server" and you will be able to access the mail via IMAP as you intended.

April 28, 2014, 10:50
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Laura VanDenBergh

I've tried to add my email, but it gives me the error:

"Server denied POP3 access for the given username and password."

I am using my email address "info@yogisupperclub.com", username "info@yogisupperclub.com", Hover login password, POP server mail.hover.com, Port 110. 

 

What am I doing wrong????

May 17, 2014, 15:02
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Blair M
Hover Help Center

Hi Laura, 

Thanks for the message about this.  It is likely to do with the password used, it's the Email password, not the Hover log in password.  Someone will be emailing you shortly to help with this so they can get some more details from you. 

 

May 17, 2014, 16:57
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Jeffrey Frith

Is there any way to check a hover mail account from gmail securely? This help page only shows the setup using unsecure port 110. I have tried switching ports and enabling SSL within gmail settings, but they do not appear to work.  The unsecure non-ssl with port 110 works fine.

June 5, 2014, 09:20
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Jeffrey Frith

Got a solution from Help: "When setting up your hover email in gmail, enable SSL and change the port number to 995."  That worked for me.

June 5, 2014, 12:15
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Joakim Iversen

The option of choosing Google as SMTP is no longer available and hover does not allow using them for sending e-mail. Hover.com became useless. Please fix.

August 22, 2014, 05:54
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Mark Cruz
Hover Help Center

Hey Joakim,

Thank you for the message about this.  Now you can use our mail servers to send emails from on gmail.  I will send you an email showing you how to do this.

August 22, 2014, 18:30
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Alex Harding

Im having trouble connecting to your server when doing the SMTP thing. Same as Joakim.

What to do?!

August 26, 2014, 14:43
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Ali Fakhri

Hi there, I am trying to set up my hover email to my gmail account and keep getting an error email when I request a verification code. i double check all items and it seems to be correct. Can someone help me look into this? :)

August 26, 2014, 14:50
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Alex Harding

Same problem here, Ali..

August 26, 2014, 14:51
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Brian Cabral
Hover Help Center

Hi Alex, I sent you a quick email to troubleshoot your connection. Just keep in mind, username should always be the full email address. I'll look out for your reply, if you need further assistance.

August 27, 2014, 16:05
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Brian Cabral
Hover Help Center

Hi Ali, we were able to correct the MX record for your domain while speaking on the phone yesterday. It's always a good idea to send a couple test messages back and forth from webmail to ensure the email is sending and receiving fine and the password is correct :)

August 27, 2014, 16:27
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Durrell Bowman

I'm going to transfer my domain to Hover and will map to it from WordPress.com. I understand what I need to do for that, because I'll be able to add Hover's servers to my WordPress.com domain settings. However, in order to have email (and to send from it, say, using Gmail), by adjusting the MX settings, do I need a Hover mailbox or is forwarding enough?

August 28, 2014, 11:17
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Kevin Kane

I was able to add the pop mail account, but it hits errors when it gets to "would you like to be able to send mail from ****@*******.com?" Either authentication failed or server taking too long. Happening since yesterday. 

August 28, 2014, 16:00
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Brian Cabral
Hover Help Center

Hi Durrell,

I sent a reply to your email and answered your forum post in our transfer to hover article available here

August 28, 2014, 17:39
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Kevin Kane

The reply to Durrell went to my inbox.

August 29, 2014, 13:48
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Brian Cabral
Hover Help Center

Hi Kevin,

I just noticed the email I sent to Durell was sent to the correct address. I think you may be referring to the email notification you received when someone replies to this thread.

Sorry for the delay, I've just sent you an email to assist you with the issues you're experiencing.

August 29, 2014, 15:26
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Darta Riekstina

I have a forward only email with Hover and I am trying to set up a "reply from" in Gmail for this e-mail address, but I am not succeeding. Would you send me instructions please?

September 10, 2014, 10:58
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Brian Cabral
Hover Help Center

Hi Darta,

It's not possible to use the 'reply from'  section for forward only emails. The forward only does not include a mailbox so it would not be possible to reply from the address. These instructions are meant for emails that include a mailbox i.e. the big and small mailbox. Here is a link to the different options we offer including the small and big mailboxes for a comparison: https://www.hover.com/email

Feel free to send us an email at help@hover.com if you have any questions or need assistance with upgrading to a mailbox instead.

 

September 12, 2014, 14:20
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Dom Willmott

What is the point of the forward email function if I can't connect it to my gmail account ? I'm sending emails to myself having set the 'forward to' as my gmail account but I don't get any emails. Feels like I have been lied to about the forward email function. 

October 5, 2014, 01:53
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Dom Willmott

Apologies it works fine. Jumped the gun.

October 5, 2014, 01:56
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Matthías Sigurðsson

Will this tutorial also work for the cheapest e-mail bundle (the 5$ "forwarding only")?

October 22, 2014, 03:00
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Yovano Fonseca

Weeee! Ha ido muy bien, gracias por el tutorial, ha sido de gran ayuda.

Estaría bien que se actualizará en último paso que hace referencia el punto 10. Por defecto gmail recomienda TLS

Gracias!

October 22, 2014, 03:55
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Brian Cabral
Hover Help Center

Hi Matthias,

These instructions are only applicable for our email options that include a mailbox i.e. the small and big mailbox. Forward only addresses do not include a mailbox so it would not be possible to configure those addresses in gmail using the pop3 client feature.

October 22, 2014, 08:13
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Brandon Webber

Hey there - I've got the emails all set up and connected, however the email verification from Google isn't showing up in my inbox (checked spam as well). I'ved also checked for the email in Hover's webmail service. Does the email just take some time to configure?

Thanks!

October 26, 2014, 12:55
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Brian Cabral
Hover Help Center

Hi Brandon, Martin sent a reply to your email help request to help you out with getting your email configured on gmail using the pop3 feature.

October 27, 2014, 12:10
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Anne Maureen McKeating

Hi, I've tried to add my email address to gmail so that I can send email with an alternative outgoing name/address but keep getting this message attached. I receive emails to this address but cannot send them from the address

Thanks in advance

October 29, 2014, 02:38
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Brian Cabral
Hover Help Center

Hi Anne,

I've sent you an email to help get you in the right direction. In the server settings, the username should always be your full email address and the pop server is mail.hover.com. Just reply to my email if you need further assistance.

October 29, 2014, 10:02
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Deena Tailo

Hi!

I'm getting "Server denied POP3 access for the given username and password denied. I have Gmail, and I have the $5 forwarding address with Hover. I've tried changing my password, no luck. I read some comments above- does this not work with Gmail? 

 

Thanks!

Deena

October 31, 2014, 01:36
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Brian Cabral
Hover Help Center

Hi Deena,

Forward only addresses do not include a mailbox so it's not possible to configure those emails using gmail's pop3 email client feature. However, you can setup the email to forward to your gmail address from the 'manage your email' section of your account.

This tutorial is only applicable for the small and big mailboxes.

October 31, 2014, 08:48
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stu griffiths

I second Ryan's comment!!

"This isn't fair...

On the https://www.hover.com/email page, under the "Forward Only" section, continuing down to "HOW DO I USE THIS?" it says "Forward your new email address to your gmail, hotmail, or any other email account you own."

Which is the reason I purchased this feature, to forward to gmail, since I did not "need an email inbox with storage". "

Very deceiving interface design/copywriting on that page. If I'm going to upgrade to a small/big mailbox I would like a refund on the forward email account I purchased, or that money credited towards upgrading.

Please let me know how this can be worked out. Thank you.

November 10, 2014, 01:12
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Brian Cabral
Hover Help Center

Hi Stu,

You can use forward only addresses to forward to your gmail or any other mailbox. However, the forward only address itself does not include a mailbox so you would not be able to set it up in gmail's pop3 client as it requires a mailbox in order to send and receive mail.

I've sent you an email to assist you with upgrading your forward only address. I'll look out for your reply to my email so we can get that sorted out for you.

November 10, 2014, 16:31
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David Spector

I followed all of the steps, even hired an expert to set up my gmail address (david@xchekr.com) for the xchekr.com account that I purchased on Hover.  Everything is cool with gmail and I can send emails, but no one can reply to me.  Can you assist??  They get this error:

Delivery to the following recipient failed permanently:

 

    mailto:david@xchekr.com

 

Technical details of permanent failure: 

Google tried to deliver your message, but it was rejected by the server for the recipient domain xchekr.com <http://xchekr.com/> by mx.hover.com.cust.hostedemail.com. [216.40.42.4].

 

The error that the other server returned was:

554 5.7.1 <mailto:david@xchekr.com>: Relay access denied

 

 

----- Original message -----

 

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;

       d=gmail.com <http://gmail.com/>; s=20120113;

       h=content-type:mime-version:subject:from:in-reply-to:date

        :content-transfer-encoding:message-id:references:to;

       bh=WbE7nX8u1D8sL3Whx8sPBQVfyzIGZRR4dBEbBLSJl7w=;

       b=mhGVJb6UCJ9EsybeRsaIqICUQApxfq+bQbvxCV+MOJMtv8N6JtZr/p8O5DfeXH94mi

        9TE3kHW6wrBZTyATy1RcBlkIcOHiLvS6OxMrtxlNpizwxsvSA8cBV67z7gW7r9CWAXz/

        pqDecDWQmRGCYgdGtrGBhZz30UTXn36buLPEet5de7YkCyY/gkacNcK4i+1CLqNaGshS

        LHWsllnp0DotM55fdrc4jb9Z5Qnc9T8THrubh3jFypAsekAEaK10eqQeIWlzL8SsI9Y9

        E1u+2uEGwAF3N13owTlrZujTbC9axqlqD/Ce4tNk9PiHWFP4VOkARyzPMQCPXk62opZp

        oUnA==

X-Received: by 10.107.18.2 with SMTP id a2mr11224844ioj.41.1416688643940;

       Sat, 22 Nov 2014 12:37:23 -0800 (PST)

Return-Path: <mailto:gradybosheers@gmail.com>

Received: from [192.168.1.69] ([75.38.210.20])

       by mx.google.com <http://mx.google.com/> with ESMTPSA id y9sm1828329igp.22.2014.11.22.12.37.22

       for <mailto:david@xchekr.com>

       (version=TLSv1 cipher=ECDHE-RSA-RC4-SHA bits=128/128);

       Sat, 22 Nov 2014 12:37:23 -0800 (PST)

Content-Type: text/plain; charset=us-ascii

Mime-Version: 1.0 (Mac OS X Mail 8.1 \(1993\))

Subject: Re: TEST

From: Grady Bosheers <mailto:gradybosheers@gmail.com>

In-Reply-To: <mailto:CAARyYhFZnJ87z8SR9ew2h5CQM_gqFtcbfs6wnSEVEmxy1SUAsg@mail.gmail.com>

Date: Sat, 22 Nov 2014 15:37:21 -0500

Content-Transfer-Encoding: quoted-printable

Message-Id: <mailto:97CB5754-FF75-4164-B064-D9B288F3166D@gmail.com>

References: <mailto:CAARyYhFZnJ87z8SR9ew2h5CQM_gqFtcbfs6wnSEVEmxy1SUAsg@mail.gmail.com>

To: David Spector <mailto:david@xchekr.com>

X-Mailer: Apple Mail (2.1993)

November 22, 2014, 17:52
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Blair M
Hover Help Center

Hi David, 

I had a look at your domain and it doesn't look like you have an email address configured with us.  You can see this in your account under the "email" page. I'm wondering if the email address has been set up through Google Apps.  There are no mailboxes purchased or created through your Hover account.  I would suggest checking with the person who set this up for you to find out where they created this email address and see if they can update the MX records in your Hover account to allow the email to work. 

They would have to set up the MX record for whichever email provider the email address is set up through. This can be done under the DNS tab in your account for this domain.

Let me know if you need a hand with anything else.

November 23, 2014, 12:25
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hussayn hilal

Hi, I'm encountering the same problem of registering my mailbox on Gmail. I keep getting the "Server denied POP3 access for the given username and password." and i am using my email password like you specified. Help me out please.

Thanks

November 25, 2014, 13:58
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Brian Cabral
Hover Help Center

Hi Hussayn,

I would suggest trying to login to webmail first at https://mail.hover.com/ before configuring the email on gmail. Once you have confirmed you can login to webmail successfully, you're basically using the same information for the server settings in the email client.

The POP server would be mail.hover.com, the username would be the email address you're trying to configure and the password would be the email password.

I've sent you an email from help@hover.com for a hand so just reply to my email if there's anything I can help you with.

November 26, 2014, 08:55
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Andrew Cotten

Hover support - quick question.

Is it possible to use Hover email and Gmail apps for businesses with one domain? I'd like to (if possible) use gmail apps for businesses with just one account, then create a few other hover email accounts. Can I do this, or do the MX records changing mean I have to have all my accounts on one or the other?

December 3, 2014, 11:35
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Andrew Cotten

Just realized I kind of posted this in the wrong section. Question still stands though.

December 3, 2014, 11:36
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Michael Fich
Hover Help Center

Hi Andrew,

While it is technically possible to have email accounts with both Google Apps for Business and Hover, as well as email accounts with any other email provider that you wish, it would only be possible to receive emails which had been sent to email accounts on one specific provider, as specified by the MX records which are set up in your domains DNS settings.

For this reason, it's best to set up all of your email accounts through one specific email provider for any particular domain name.

December 3, 2014, 16:04
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Alese Stroud

Gmail says it is fetching mail from my Hover account, but I don't find it anywhere in the Gmail in box.  Any ideas?

December 5, 2014, 11:08
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Alese Stroud

Also, when I try to set up Gmail to send mail using my Hover.com account, it forces me thru the SMTP server insteal of allowing me to send thru Gmail.  Any ideas on how to fix that?

December 5, 2014, 11:11
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Michael Fich
Hover Help Center

Hi Alese,

I see that you had been contacted via email by one of our Hover representatives earlier today, and they were able to help you get this resolved.

Please feel free to get in touch with us again if you encounter any further issues.  We'll be happy to help in any way that we can!

December 5, 2014, 17:56
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Lucas Ostrowski

Hello,

I just purchased the realnames email address "lucas@ostrowski.com". Is there any way I can add it to my existing google apps email address using IMAP? I am unable to complete the 'send as lucas@ostrowski.com' section... I get this error:

Add another email address you own
Functionality not enabled.
 
You must send through ostrowski.com SMTP servers when you send as lucas@ostrowski.com. However, this functionality is not available for your account. Please contact your domain administrator for more information.

Any advice? I would ideally like this to work via IMAP on my google apps account, but I need the ability to not only receive the email there, but to send as the address as well. Is this doable? 

 

Thank you very much in advance!

December 12, 2014, 13:00
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Blair M
Hover Help Center

Hi Lucas, 

This sounds like a feature that's not enabled in your Google Apps account.  We don't have any option of enabling or disabling your ability to send mail through Gmail.  The steps above show you how to set this up to send through our SMTP servers, so I'm thinking maybe there's something either in Gmail or your Google Apps control panel that isn't allowing you to use third party SMTP servers.

Are you able to contact Google Apps support and see if they can show where to enable this option?

December 14, 2014, 10:08
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Jeffrey Roberts

Hi,

When I try to send email through the mail.hover.com server from gmail and I receive the error below.  I can do this using the Outlook client with no problem is it possible to do this with Gmail?

__________________

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the relay mail.hover.com by mail.hover.com. [216.40.42.134].

The error that the other server returned was:
554 5.7.1 <END-OF-MESSAGE>: End-of-data rejected: user not permitted to relay

December 14, 2014, 11:30
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Blair M
Hover Help Center

Hi Jeffrey, 

Thanks for the comment.  I just replied to your other post and now am addressing this one here.  I attempted to find your Hover account using your name, but I brought up more than one Hover account with that name.  Are you able to send us your account information to help@hover.com so I can pull up your email and find out what the issue could be?  If you could send us your username and/or email address you're having the issue with, I can then locate your account and verify you before we get into troubleshooting the problem.

Typically speaking, however, "User not permitted to relay" is related to the send function of the email address. I won't know why your sending capabilities may not be enabled until I can look into your account further.  If you are able to send from Outlook, but not Gmail, is it possible you're sending through your ISP's SMTP servers as opposed to the Hover servers?  If your sending is disabled in Hover, that could explain why you can send through Outlook, but not Gmail.  I'll know more when I locate your account.

December 14, 2014, 18:13
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Asa Cox

Hi there

I'm not able to get to the verification step because when Gmail tries to authenticate it says the Hover mail server is responding too slowly.
I'm trying to set up 2 accounts, both of which I can access via mail.hover.com, but despite following the above very carefully, I can't finish the set up.

I've set up numerous accounts before, so maybe this is just an short term issue? 
Also, I am not given the option of  sending through Gmail (Step 10), not sure if this is something that changes with the recent Gmail update?

Thanks

Asa 

December 15, 2014, 19:12
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Blair M
Hover Help Center

Hi Asa, 

The mail server you should be using is mail.hover.com.  In your screenshot it shows smtp.hover.com.  This is incorrect. See if you have any better luck with mail.hover.com.  To send mail as your hover email,  you'd have to go to Settings > Accounts > in the section for "Send mail as" select "Add another email address you own".  

Let me know if you have trouble still.

December 15, 2014, 19:25
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chris smylski

Hello,

I have just signed up a domain name, and got the 5 $ email forwarding.  It works, I did a test and I received the email.  I cannot get The "send as" feature in Gmail to work.  When I respond to somebody, I want to respond as my domain email.

Thank you for your time,

Chris,

February 10, 2015, 03:19
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Michael Fich
Hover Help Center

Hi Chris,

The "Forward Only" email option (shown on https://www.hover.com/email) is an email account which simply forwards emails which are sent to that address to a secondary email account.  It cannot be used to also send email from that address.  Forward Only accounts also do not store any emails locally on the Hover email server.

To send email from the Gmail interface, as displayed in this instruction guide, requires an email account with SMTP server access.  The two brands of email accounts that Hover offers currently which come with that type of access are Small Mailbox and Big Mailbox.

If you wish to upgrade your email account to a Small or Big Mailbox, or simply cancel the Forward Only mailbox altogether, please get in touch with us at help@hover.com and we can help you to make these type of modifications.

February 10, 2015, 10:02