posted this on March 27, 2012, 09:13
1. Log in to your Gmail account.
2. Click on the gear icon at the top-right hand corner and then click on Mail Settings.
3. Click the Accounts and Import tab.
4. Beside Check mail from other accounts (using POP3), click Add a POP3 mail account you own.
5. Type in your Hover email address, and then click Next Step.
6. Enter your Hover email address, password, and in the POP Server field, enter mail.hover.com.
By default, the settings are using port 110 with SSL turned off.
If you would like to use SSL, put a check mark in the box Always use a secure connection (SSL) when retrieving mail and set the port to 995.
7. Click Add Account.
8. Select the Yes option to send email as your Hover email address and click Next Step.
9. Type your name as you want it to appear on your outgoing messages, and then click Next Step.
10. Select Send through Gmail (easier to setup) and then click Next Step.
This means all email you send will be sent using the Google mail servers. For instructions on how to send using our outgoing mail servers, please go to the bottom of this article.
11. Click Send Verification.
12. Open the email from Gmail in your Hover account (webmail at https://mail.hover.com is pictured below) and copy the confirmation code or click on the confirmation link in the message.
13. Enter your confirmation code and click Verify.
You should now be able send and receive your Hover email in your Gmail account.
As mentioned in step 10, you can choose to use the Gmail outgoing servers (easier to set up) or you can use the Hover out going servers. It is your choice.
1. To use our out going servers, select Send through "yourdomain.com" SMTP servers
2. Enter mail.hover.com as the SMTP server
3. Username: full email address
4. Password: your email password
5. Secured connection using SSL (recommended)
6. Click Add Account
Once you've done this, please continue with the set up above at step 11.
Do you have tried the forward feature from HOVER mail???
Looking for directions on how to use a business Gmail account I purchased. I'm not thrilled to find out too late that Hover charges extra for email addresses, so I decided to buy a Gmail address. I do not want to read my email from Hover using Gmail. I want to read my Gmail business address using the same domain name as the address I registered with Hover in Gmail.
Anyway, searches for how to make this Gmail address work are not turning up instructions on how to point to Gmail's server. Any email to my address bounced back with an error.
I'm sure this is not the first time this has happened (trying to use a business Gmail account instead of buying email addresses from Hover). Hover is configured to only use Hover for email. Where can I find the instructions? I have checked the FAQs in Hover and Gmail. Need instructions in laymen's terms, please.
Thanks in advance.
We actually wrote up a help document on this very topic. Check it out at: https://help.hover.com/entries/21226772-How-to-Google-Apps-domain-v...
I've gotten through nearly all the steps after some trial and error, but for some reason, I'm not getting the verification email from gmail. Do you know what might be wrong?
Hi Daina, can you check your spam folder to see if it arrived there please?
Nothing there either. I feel like the problem is with my hover account as it's not recieving any mail I send it from my outside accounts...
Daina, I just sent you an email so I can investigate. I look forward to hearing from you.
I am having a problem right in the beginning "Server denied POP3 access for the given username and password."
Hey there Christine, I've sent you an email to help you get started!
I am having the same issue as Christine, "server denied POP3...". Please help!
Hi Shauna, I see you've been working with Rodger to get your e-mail set up. Please let us know if you need additional help.
Does this process work with the $5 per year Forward Only email plan? Are you able to confirm your "email@example.com" email address to gmail if you don't have an actual email box?
Hi Miguel, using Hover email from Gmail requires an actual physical inbox, so the Forward-only plan will not work. Thanks for asking.
Yep. Me, too. Getting the same issue as others, "server denied POP3..."
I changed my password on the Email settings in my Hover.com account per a help ticket reply. Is there a certain amount of time before the server resets itself with my new password in order for Gmail to verify?
Hi Kevin, sorry to hear that you're having trouble with your Hover mail. I'm sending you an e-mail so we can work on getting this fixed for you.
Im Having problems with Gmail configuration I get till #5 and then an error I tried everything, the password is my hover password, or gmail password...I tried both and have no idea what Im doing wrong I type evything as shown and not working can you help me
Im attaching where I get stuck....thanks for the help :)
The password would be your webmail password which is usually different from the one you use for your Hover login page. I would suggest verifying your email password in your Hover account first and then setting it up with Gmail once more.
You can update the password by logging into your Hover account at www.hover.com and selecting the Emails tab. Place your cursor over your email address and the "password" option will appear. Let me know if you run into any trouble from there.
(Edit : Removed code for easier reading - Henry)
Sorry about all that code. Din't realise Word would send it along as well
Hi Fiona, if you're having trouble with Gmail receiving e-mail, you can add an e-mail address as a Safe Sender with Google's filter settings. You can Create a new filter, using your Hover e-mail address, and make sure that "Never send it to Spam" is selected for your filter options.
Hi HenryThe problem is Gmail isn’t receiving my Hover email at all. It is not in Spam or anywhere else in Gmail. When I attempt to add my Hover email to Gmail as per this page I get an error when I enter my Hover email address, password and POP server info. I am confused as to which password is to be used. When I go to my email page at Hover I am unable to get ‘password’ to appear when I put my cursor over my email address so I use my Hover password. When I enter the Hover password and other info Gmail gives me the error Server denied POP3 access for the given username and password.
Hi Fiona, if you've purchased a forward only e-mail, this won't work since it's not a POP e-mail address. There is no password for forward e-mail since there is no mailbox to log into.
This isn't fair...
On the https://www.hover.com/email page, under the "Forward Only" section, continuing down to "HOW DO I USE THIS?" it says "Forward your new email address to your gmail, hotmail, or any other email account you own."
which is the reason I purchased this feature, to forward to gmail, since I did not "need an email inbox with storage"
Hi Ryan, you can forward email on a forward only address to a Gmail address, but you won't be able to have this e-mail synced via POP to your Gmail account since the forward only mailbox doesn't have a password.
Hi, not all of my email is being forwarded to my gmail account. I'm able to get some of it, but not everything. Can you please set it not to filter out spam, I believe that is what's happening. Thanks, Aaron
Hi Aaron, I've sent you an e-mail to help troubleshoot your account. Please keep an eye on your inbox for the e-mail.
Hi I am not receiving the verification email from gmail to my hover email account that I checked through https://mail.hover.com. Have asked gmail to resend the mail but still not received it. How do I move forward?
Gmail just sent me this message :
Delivery to the following recipient failed permanently: firstname.lastname@example.orgTechnical details of permanent failure:Google tried to deliver your message, but it was rejected by the server for the recipient domain lankavillas.com by smtp.secureserver.net. [220.127.116.11].The error that the other server returned was:550 #5.1.0 Address rejected.----- Message suppressed -----
I had a look at your domain lankavillas.com and can see the name servers are not pointing to Hover. If you're no longer using the GoDaddy name servers for hosting or email services, you should change those over to ns1.hover.com and ns2.hover.com. This will enable you to use our DNS for this domain. Your email should begin working in about 24-48 hours after the name server changes as it can take that long for the changes to propagate.
If you are using those GoDaddy name servers for website hosting still, then you'll need to edit the MX record over there on their servers to point to our MX record, which is:Priority: 10
I'm having a similar issue that was mentioned a few posts above. I have set up a mailbox for one of my domains (www.davidodwyer.net) and am trying to now access it via Gmail. I have gotten through to the final stage where I am meant to either click a link or input a code that I will have received in the hover webmail, but nothing's showing up. I'm also sending other emails to the domain email address from different email accounts to see if anything is coming through and not a single email is coming through to my Hover webmail Inbox or Spam. Please advise me what to do. The mail type is Plus, not forward, and it says "active" in the status...
Thanks for the help!
Hi Louis, I've sent you an email with instructions to help solve the issue. Just respond to my email if you need assistance.
Did something recently change with the Hover mail settings? I have been unable to retrieve Hover mail from Gmail since March 11. I have no trouble logging in to Hover mail directly.
I'm getting the following error in Gmail:
Thanks for getting in contact with us. I've just sent you an email so we can troubleshoot this problem with your email account. Send me back a reply while we try to get this sorted out for you.
I too have encountered the same issue since March 11th:
Error reading mail. Server returned error "Error in LIST command: A"
Can I get some troubleshooting assistance too, please?
I just sent you an email. Please feel free to reply so we can begin troubleshooting the account.
Can I get some assistance please?
Getting error the Hover does not support leaving email on server but I have not clicked that option
John, Michael will be following up with you in the request you submitted to email@example.com.
Hello...I to have been getting the same error in Gmail about:
"Error reading mail. Server returned error "Error in LIST command: A"
Hover does not support leaving email.
We're looking into this issue as we speak. In the mean time, you'll be receiving an email from me in your ticket shortly for further follow up.
I am experiencing the same problem: Server returned error "Error in LIST command: A"
Same here! This looks like a big bug...
I am also having this same problem. It pulls down mail sometimes and then goes for hours only throwing "Error in LIST command: A" over and over.
Add me to the list for gmail getting the error.
For anyone still experiencing the "Server returned error "Error in LIST command: A" error, please remove the account from Gmail and add it as new. If you have any issues after doing this, please feel free to shoot us an email at firstname.lastname@example.org.
Thanks. I was actually able to get it to reconnect, but re-entering my password in the settings.
Thank you Joel Pais, your solution solved the problem.
Once i configure POP3 email access to gmail, would the email still reside on your servers?
I'm asking this to ensure that i'll be able to use IMAP access in apple mail and only use gmail on my handheld device.
Hello Samir, on step 5 check "Leave a copy of retrieved message on the server" and you will be able to access the mail via IMAP as you intended.
I've tried to add my email, but it gives me the error:
I am using my email address "email@example.com", username "firstname.lastname@example.org", Hover login password, POP server mail.hover.com, Port 110.
What am I doing wrong????
Thanks for the message about this. It is likely to do with the password used, it's the Email password, not the Hover log in password. Someone will be emailing you shortly to help with this so they can get some more details from you.
Is there any way to check a hover mail account from gmail securely? This help page only shows the setup using unsecure port 110. I have tried switching ports and enabling SSL within gmail settings, but they do not appear to work. The unsecure non-ssl with port 110 works fine.
Got a solution from Help: "When setting up your hover email in gmail, enable SSL and change the port number to 995." That worked for me.
The option of choosing Google as SMTP is no longer available and hover does not allow using them for sending e-mail. Hover.com became useless. Please fix.
Thank you for the message about this. Now you can use our mail servers to send emails from on gmail. I will send you an email showing you how to do this.
Im having trouble connecting to your server when doing the SMTP thing. Same as Joakim.
What to do?!
Hi there, I am trying to set up my hover email to my gmail account and keep getting an error email when I request a verification code. i double check all items and it seems to be correct. Can someone help me look into this? :)
Same problem here, Ali..
Hi Alex, I sent you a quick email to troubleshoot your connection. Just keep in mind, username should always be the full email address. I'll look out for your reply, if you need further assistance.
Hi Ali, we were able to correct the MX record for your domain while speaking on the phone yesterday. It's always a good idea to send a couple test messages back and forth from webmail to ensure the email is sending and receiving fine and the password is correct :)
I'm going to transfer my domain to Hover and will map to it from WordPress.com. I understand what I need to do for that, because I'll be able to add Hover's servers to my WordPress.com domain settings. However, in order to have email (and to send from it, say, using Gmail), by adjusting the MX settings, do I need a Hover mailbox or is forwarding enough?
I was able to add the pop mail account, but it hits errors when it gets to "would you like to be able to send mail from ****@*******.com?" Either authentication failed or server taking too long. Happening since yesterday.
I sent a reply to your email and answered your forum post in our transfer to hover article available here
The reply to Durrell went to my inbox.
I just noticed the email I sent to Durell was sent to the correct address. I think you may be referring to the email notification you received when someone replies to this thread.
Sorry for the delay, I've just sent you an email to assist you with the issues you're experiencing.
I have a forward only email with Hover and I am trying to set up a "reply from" in Gmail for this e-mail address, but I am not succeeding. Would you send me instructions please?
It's not possible to use the 'reply from' section for forward only emails. The forward only does not include a mailbox so it would not be possible to reply from the address. These instructions are meant for emails that include a mailbox i.e. the big and small mailbox. Here is a link to the different options we offer including the small and big mailboxes for a comparison: https://www.hover.com/email
Feel free to send us an email at email@example.com if you have any questions or need assistance with upgrading to a mailbox instead.
What is the point of the forward email function if I can't connect it to my gmail account ? I'm sending emails to myself having set the 'forward to' as my gmail account but I don't get any emails. Feels like I have been lied to about the forward email function.
Apologies it works fine. Jumped the gun.
Will this tutorial also work for the cheapest e-mail bundle (the 5$ "forwarding only")?
Weeee! Ha ido muy bien, gracias por el tutorial, ha sido de gran ayuda.
Estaría bien que se actualizará en último paso que hace referencia el punto 10. Por defecto gmail recomienda TLS
These instructions are only applicable for our email options that include a mailbox i.e. the small and big mailbox. Forward only addresses do not include a mailbox so it would not be possible to configure those addresses in gmail using the pop3 client feature.
Hey there - I've got the emails all set up and connected, however the email verification from Google isn't showing up in my inbox (checked spam as well). I'ved also checked for the email in Hover's webmail service. Does the email just take some time to configure?
Hi Brandon, Martin sent a reply to your email help request to help you out with getting your email configured on gmail using the pop3 feature.
Hi, I've tried to add my email address to gmail so that I can send email with an alternative outgoing name/address but keep getting this message attached. I receive emails to this address but cannot send them from the address
Thanks in advance
I've sent you an email to help get you in the right direction. In the server settings, the username should always be your full email address and the pop server is mail.hover.com. Just reply to my email if you need further assistance.
I'm getting "Server denied POP3 access for the given username and password denied. I have Gmail, and I have the $5 forwarding address with Hover. I've tried changing my password, no luck. I read some comments above- does this not work with Gmail?
Forward only addresses do not include a mailbox so it's not possible to configure those emails using gmail's pop3 email client feature. However, you can setup the email to forward to your gmail address from the 'manage your email' section of your account.
This tutorial is only applicable for the small and big mailboxes.
I second Ryan's comment!!"This isn't fair...
On the https://www.hover.com/email page, under the "Forward Only" section, continuing down to "HOW DO I USE THIS?" it says "Forward your new email address to your gmail, hotmail, or any other email account you own."
Which is the reason I purchased this feature, to forward to gmail, since I did not "need an email inbox with storage". "Very deceiving interface design/copywriting on that page. If I'm going to upgrade to a small/big mailbox I would like a refund on the forward email account I purchased, or that money credited towards upgrading.Please let me know how this can be worked out. Thank you.
You can use forward only addresses to forward to your gmail or any other mailbox. However, the forward only address itself does not include a mailbox so you would not be able to set it up in gmail's pop3 client as it requires a mailbox in order to send and receive mail.
I've sent you an email to assist you with upgrading your forward only address. I'll look out for your reply to my email so we can get that sorted out for you.
I followed all of the steps, even hired an expert to set up my gmail address (firstname.lastname@example.org) for the xchekr.com account that I purchased on Hover. Everything is cool with gmail and I can send emails, but no one can reply to me. Can you assist?? They get this error:
Delivery to the following recipient failed permanently:
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain xchekr.com <http://xchekr.com/> by mx.hover.com.cust.hostedemail.com. [18.104.22.168].
The error that the other server returned was:
554 5.7.1 <mailto:email@example.com>: Relay access denied
----- Original message -----
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=gmail.com <http://gmail.com/>; s=20120113;
X-Received: by 10.107.18.2 with SMTP id a2mr11224844ioj.41.1416688643940;
Sat, 22 Nov 2014 12:37:23 -0800 (PST)
Received: from [192.168.1.69] ([22.214.171.124])
by mx.google.com <http://mx.google.com/> with ESMTPSA id y9sm1828329igp.22.2014.11.22.12.37.22
(version=TLSv1 cipher=ECDHE-RSA-RC4-SHA bits=128/128);
Content-Type: text/plain; charset=us-ascii
Mime-Version: 1.0 (Mac OS X Mail 8.1 \(1993\))
Subject: Re: TEST
From: Grady Bosheers <mailto:firstname.lastname@example.org>
Date: Sat, 22 Nov 2014 15:37:21 -0500
To: David Spector <mailto:email@example.com>
X-Mailer: Apple Mail (2.1993)
I had a look at your domain and it doesn't look like you have an email address configured with us. You can see this in your account under the "email" page. I'm wondering if the email address has been set up through Google Apps. There are no mailboxes purchased or created through your Hover account. I would suggest checking with the person who set this up for you to find out where they created this email address and see if they can update the MX records in your Hover account to allow the email to work. They would have to set up the MX record for whichever email provider the email address is set up through. This can be done under the DNS tab in your account for this domain.
Let me know if you need a hand with anything else.
Hi, I'm encountering the same problem of registering my mailbox on Gmail. I keep getting the "Server denied POP3 access for the given username and password." and i am using my email password like you specified. Help me out please.
I would suggest trying to login to webmail first at https://mail.hover.com/ before configuring the email on gmail. Once you have confirmed you can login to webmail successfully, you're basically using the same information for the server settings in the email client.
The POP server would be mail.hover.com, the username would be the email address you're trying to configure and the password would be the email password.
I've sent you an email from firstname.lastname@example.org for a hand so just reply to my email if there's anything I can help you with.
Hover support - quick question.
Is it possible to use Hover email and Gmail apps for businesses with one domain? I'd like to (if possible) use gmail apps for businesses with just one account, then create a few other hover email accounts. Can I do this, or do the MX records changing mean I have to have all my accounts on one or the other?
Just realized I kind of posted this in the wrong section. Question still stands though.
While it is technically possible to have email accounts with both Google Apps for Business and Hover, as well as email accounts with any other email provider that you wish, it would only be possible to receive emails which had been sent to email accounts on one specific provider, as specified by the MX records which are set up in your domains DNS settings.
For this reason, it's best to set up all of your email accounts through one specific email provider for any particular domain name.
Gmail says it is fetching mail from my Hover account, but I don't find it anywhere in the Gmail in box. Any ideas?
Also, when I try to set up Gmail to send mail using my Hover.com account, it forces me thru the SMTP server insteal of allowing me to send thru Gmail. Any ideas on how to fix that?
I see that you had been contacted via email by one of our Hover representatives earlier today, and they were able to help you get this resolved.
Please feel free to get in touch with us again if you encounter any further issues. We'll be happy to help in any way that we can!
I just purchased the realnames email address "email@example.com". Is there any way I can add it to my existing google apps email address using IMAP? I am unable to complete the 'send as firstname.lastname@example.org' section... I get this error:
Any advice? I would ideally like this to work via IMAP on my google apps account, but I need the ability to not only receive the email there, but to send as the address as well. Is this doable?
Thank you very much in advance!
Hi Lucas, This sounds like a feature that's not enabled in your Google Apps account. We don't have any option of enabling or disabling your ability to send mail through Gmail. The steps above show you how to set this up to send through our SMTP servers, so I'm thinking maybe there's something either in Gmail or your Google Apps control panel that isn't allowing you to use third party SMTP servers.Are you able to contact Google Apps support and see if they can show where to enable this option?
When I try to send email through the mail.hover.com server from gmail and I receive the error below. I can do this using the Outlook client with no problem is it possible to do this with Gmail?
Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the relay mail.hover.com by mail.hover.com. [126.96.36.199]. The error that the other server returned was: 554 5.7.1 <END-OF-MESSAGE>: End-of-data rejected: user not permitted to relay
Hi Jeffrey, Thanks for the comment. I just replied to your other post and now am addressing this one here. I attempted to find your Hover account using your name, but I brought up more than one Hover account with that name. Are you able to send us your account information to email@example.com so I can pull up your email and find out what the issue could be? If you could send us your username and/or email address you're having the issue with, I can then locate your account and verify you before we get into troubleshooting the problem.Typically speaking, however, "User not permitted to relay" is related to the send function of the email address. I won't know why your sending capabilities may not be enabled until I can look into your account further. If you are able to send from Outlook, but not Gmail, is it possible you're sending through your ISP's SMTP servers as opposed to the Hover servers? If your sending is disabled in Hover, that could explain why you can send through Outlook, but not Gmail. I'll know more when I locate your account.
I'm not able to get to the verification step because when Gmail tries to authenticate it says the Hover mail server is responding too slowly.I'm trying to set up 2 accounts, both of which I can access via mail.hover.com, but despite following the above very carefully, I can't finish the set up.
I've set up numerous accounts before, so maybe this is just an short term issue? Also, I am not given the option of sending through Gmail (Step 10), not sure if this is something that changes with the recent Gmail update?
Hi Asa, The mail server you should be using is mail.hover.com. In your screenshot it shows smtp.hover.com. This is incorrect. See if you have any better luck with mail.hover.com. To send mail as your hover email, you'd have to go to Settings > Accounts > in the section for "Send mail as" select "Add another email address you own". Let me know if you have trouble still.
I have just signed up a domain name, and got the 5 $ email forwarding. It works, I did a test and I received the email. I cannot get The "send as" feature in Gmail to work. When I respond to somebody, I want to respond as my domain email.
Thank you for your time,
The "Forward Only" email option (shown on https://www.hover.com/email) is an email account which simply forwards emails which are sent to that address to a secondary email account. It cannot be used to also send email from that address. Forward Only accounts also do not store any emails locally on the Hover email server.
To send email from the Gmail interface, as displayed in this instruction guide, requires an email account with SMTP server access. The two brands of email accounts that Hover offers currently which come with that type of access are Small Mailbox and Big Mailbox.
If you wish to upgrade your email account to a Small or Big Mailbox, or simply cancel the Forward Only mailbox altogether, please get in touch with us at firstname.lastname@example.org and we can help you to make these type of modifications.
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