Topics/Knowledge Base/Email

How to: Upgrade to Big Mailbox

Tyson Acker
posted this on March 26, 2012, 18:10

Hey there,

A detailed walk-through for upgrading to a Big Mailbox is coming soon. In the meantime, if you have any questions, shoot us over a help request to

Thanks for your patience!


- The Hover Team 



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Robert Russo

This process did not work for me.  When I checked my mailbox there was no button on the right named Add.  I don't own a domain name just purchase a private mailbox using the domain  Is upgrading that mailbox an option

July 27, 2013, 10:28
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Sam Coulombe
Hover Help Center

Hey Robert, it looks like the information on this page may be a little outdated, we will be sure to get that taken care of soon. to get you switched over to Mail Plus, choose the "Upgrade" option on the right hand side of your screen just about your renewal date and add the upgrade there. Our support team can give you a hand if you like. 

July 27, 2013, 20:12
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Daria Wall

Hello, how long for the upgrade to effective? is it instant and I can use the webmail right away or do I need to wait a while? Thank you. 

April 13, 2014, 13:30
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Blair M
Hover Help Center

Hi Daria, 

Looks like you currently have a forward only mailbox, which is a separate email service all together.  You can't upgrade a forward only to mail plus.  I can see that you have purchased a mail plus account, so if you want to use the same email address as your forward only address, you'll have to first delete the forward only address and then set up the mail plus mailbox.  To do that, click on the "Add New" button and select the mail plus you purchased to set up the new mailbox.

You have to first delete the forward only though, other wise the system will say the mailbox already exists.

Let me know if you have any trouble with this.


April 13, 2014, 15:40
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Daria Wall

Hi Blair,

This is super helpful, thank you. It works perfectly now, however, I have just sent you an email with more questions. 
Best wishes, Daria 
April 13, 2014, 16:06