Topics/Knowledge Base/Your Hover Account

How to: Update your Hover account contact e-mail address

Tyson Acker
posted this on March 24, 2012 17:34

The contact email address in your Hover account is used to send renewal notices, password resets, and other important service updates.  Follow the steps below to update the email address linked to your Hover account:
 

  1. Sign in to your Hover account online at https://www.hover.com/signin
  2. Click on the Settings link near the top-right hand corner of the Hover website.



  3. Click on the Edit button next to the Primary Email Contact.


     
  4. Enter your new email address in the text box and then click Save.


     
  5. If you also want a secondary email address listed on your account, then click on Edit next to Secondary Email Contact, enter your secondary email address, and click Save.
 

Comments

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duncan foster

Thanks for the help which was easy to follow

October 11, 2012 15:58
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Robert McQueen

Does the secondary email address get all the same emails as the primary?  Or is it only used if Hover has an error when sending something to the primary address?

September 12, 2013 10:22
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Sam Coulombe
Hover Help Center

Hey there Robert, The secondary email contact on your Hover account is there as a sort of back-up. 

September 13, 2013 19:25
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Carlos Alonso

My domain is suspended, guess for an old email, but system doesn't  allow me to change it.

March 05, 2014 12:53
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Brian Cabral
Hover Help Center

Hi Carlos, I have replied to your email. Please reply back when you get the chance and we can work on getting this resolved.

March 05, 2014 19:18
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Carlos Alonso

Hi Brian

Thanks

I have made that, Primary Email Contact and secondary email are correct but in the domain page appears old email and the domain is suspended,  doesn´t  accept update.

It says xxx.com has been suspended pending verification. Check name@xxxx.net for a verification email .  name@xxxx.net  is the old email

Thanks

Carlos

March 05, 2014 19:36
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Andres H Camargo Wolf

I am in the same situation Carlos is. How can I change this if the requested e-mail resend is suspended and also any change on this email send an e-mail to the old account which is suspended too? 

March 16, 2014 03:21
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Blair Mueller
Hover Help Center

Hey Carlos and Andreas, 

When you update the primary and secondary contact in your Hover account "Settings" this is only the contact between yourselves and us.  The Registration Records on the Settings page are the account default settings.  Making changes there does not update your domains, just your account.  These defaults are what will apply to new domain registrations.  These email addresses do not apply to your individual domains.  You have to update the registration records directly in order to change the email address for your domains. 

This can be done quickly by going to the "Domains" tab, clicking on a domain and making the changes under the "Domain Details".  This is where you can update the individual domain.  Just click on the "edit" button next to the "Owner Contact", enter a new email address, and save.  Then you can resend the verification email to the new updated email address. 

Here's our tutorial on how to update the registration records:
https://help.hover.com/entries/21215111-How-To-Update-domain-regist...

March 16, 2014 12:41
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Carlos Alonso

My case is closed and fixed.

Brian manually updated to another email and verification email was sent

Thanks

Carlos

March 16, 2014 14:17