Topics/Knowledge Base/Your Hover Account

Cancellations & refunds

Tyson Acker
posted this on March 24, 2012 17:32

The policy for Cancelations and Refunds is pretty simple.  You can cancel Hover services at any time.  You can find step-by-step cancelation instructions by clicking here.

Refunds are a bit more complicated. Processing of refunds with an immediate cancelation of services will need to be taken care of by Hover customer service.  You can contact us by email at help@hover.com or by phone at 1-866-731-6556.

We will provide refunds for unused services, minus our cost of goods.  If you have registered a domain name we can provide a full refund within the first 5 days.  After the 5 days the registration of your domain is finalized by the registry.  This means that we can't get the registration fees returned by the registry and we can't provide a refund for the domain registration.  .CA domains are an exception to the 5 day rule.  If you have confirmed a .CA registration with CIRA (the .CA registry) then it becomes finalized and a refund for registration fees is not possible.

Email addresses can be canceled at any time, and we'll provide a pro-rated refund for any unused email services that you have purchased.

We think this is a fair shake for everyone involved.  If you need more information, feel free to send us your questions.  We always want to make sure our customers are dealt with in a fair manner.

 

Comments

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VENKATESH CHANDRASEKAR

simple useful

May 20, 2012 07:58
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Andrew Sherman

Clicking on the first link ("clicking here") take you to a page on how to turn on and off the auto-renewal feature. There is no coverage about how to cancel a domain. Not very useful.

February 26, 2014 13:44