The policy for Cancelations and Refunds is pretty simple. You can cancel Hover services at any time. You can find step-by-step cancelation instructions by clicking here.
Refunds are a bit more complicated. Processing of refunds with an immediate cancelation of services will need to be taken care of by Hover customer service. You can contact us by email at firstname.lastname@example.org or by phone at 1-866-731-6556.
We will provide refunds for unused services, minus our cost of goods. If you have registered a domain name we can provide a full refund within the first 5 days. After the 5 days the registration of your domain is finalized by the registry. This means that we can't get the registration fees returned by the registry and we can't provide a refund for the domain registration. .CA domains are an exception to the 5 day rule. If you have confirmed a .CA registration with CIRA (the .CA registry) then it becomes finalized and a refund for registration fees is not possible.
Email addresses can be canceled at any time, and we'll provide a pro-rated refund for any unused email services that you have purchased.
We think this is a fair shake for everyone involved. If you need more information, feel free to send us your questions. We always want to make sure our customers are dealt with in a fair manner.