Topics/Knowledge Base/Transfers

How to: Transfer a domain from GoDaddy

Tyson Acker
posted this on March 24, 2012 23:34

This tutorial will step you through preparing a domain at GoDaddy for a transfer to Hover.

Warning - if you rely on GoDaddy's DNS services for custom DNS records, please contact Hover customer service so we can setup your DNS records in Hover before you transfer in so you do not experience any downtime on your domain's services.  If you are using a third party for your DNS hosting (such as your hosting provider's name servers) you can continue as the name servers will not be changed during the transfer process.

This tutorial applies to the following top-level domains:

.com / .net / .info / .org / .biz / .tel

Other top-level domains, such as .ca domains, have a slightly different transfer process.  If you run into trouble, please contact help@hover.com or give us a call at 1-866-731-6556 for help.

A step-by-step transfer process is outlined below:

Log in to your GoDaddy Domain Manager

To get started you will need to log in to GoDaddy to manage the domain name that you want to transfer.  Complete the following steps:

  1. Visit http://www.godaddy.com and log in with your GoDaddy customer number and password.

  2. Click on the My Account button.

  3. Click on Launch in the Domains section.


  4. Click on the domain name that you are transferring to Hover



  5. Click on any of the following links if you need to skip ahead to a specific section:

Disable domain privacy

To disable domain privacy, complete the following steps:

  1. Log into your GoDaddy Domain Manager and access the domain details for the domain name that you want to transfer.  Click here to scroll up to our step-by-step instructions.
  2. On the right hand side of the page, look for the Domain Enhancements section.   If Privacy is set to On then click on ManageClick here to skip to the next step if privacy is already off.

  3. A Domains By Proxy log in screen will pop up in a new window.  Log in with your Domains By Proxy customer number and password.



  4. Put a check next to the domain name to be transferred and then click on Cancel Selected.



  5. Click OK to confirm.




Ensure that your administrative email contact is up-to-date

  1. Log into your GoDaddy Domain Manager and access the domain details for the domain name that you want to transfer.  Click here to scroll up to our step-by-step instructions.
  2. Click on the Contacts tab. 

  3. Check whether your Administrator contact email address is correct.  If it is up to date, click here to skip to the next step.  To update your Administrator email address, click Edit Administrator.



  4. Click on the Administrative tab and enter your current email address.  Click OK.



Unlock your domain name

  1. Log into your GoDaddy Domain Manager and access the domain details for the domain name that you want to transfer.  Click here to scroll up to our step-by-step instructions.
  2. Under Domain Settings, check whether the Lock is set to On or Off.  If the domain locking is off, click here to skip to the next step.  To unlock the domain name, click on Manage.



  3. Select Off and click Save.



Get your domain's transfer authorization code

  1. Log into your GoDaddy Domain Manager and access the domain details for the domain name that you want to transfer.  Click here to scroll up to our step-by-step instructions.
  2. GoDaddy will only send your transfer authorization code to your administrative contact.  Under Domain Settings, look for the Authorization Code section and then click on the Email my code link. 



  3. Click Send to send the email with your authorization code.



    In a few minutes you should receive an email from GoDaddy containing your transfer authorization code.

Initiate your domain transfer through Hover.com

  1.  Visit http://www.hover.com and click on Transfer to Hover.



    Or, If you are an existing customer, sign in to your Hover account at https://www.hover.com/signin and click on the + Add New button and then click on the + Transfer a domain to Hover link, as pictured below.


    Multiple Domain View


    Single Domain View



  2. Type the domain name to be transferred in the text box and click on the Check or Search button (the button name will vary depending on whether you are initiating the transfer from within an account or from the main Hover page).



  3. A step-by-step transfer process screen will appear.  The question mark icon will link you to a help tutorial.

    Depending on your registration service provider, there will be up to 3 steps listed:

    1. Domain privacy status.
    2. Admin email confirmation.
    3. Domain lock status.

    If the step has a red X in the status then this indicates that the step needs to be completed to continue.  A green check indicates that the step has been completed.

    Click on Send test email to confirm the admin email address. 

  4. Open your email, find a message with an "agree" button you must click after entering your initials.  If the button does not work,  you can use the link just below "This form is also available on the hover.com website".  Once verified you will be redirected to the transfer-in page on hover.com.

  5. Once there are green checks next to each status item, click on the plus (+) to add the domain name to your shopping cart.

  6. Under your Cart click on the Continue to Checkout button.

  7. Enter your transfer authorization code (also called an EPP key) in the text box and then click on Checkout.

    ShoppingCart.png
  8. If you are not already signed into a Hover account you will see the following screen to create an account or sign in:



    If you already have an account, click on Sign in to sign in with your Hover username and password.  New customers need to provide their name, a contact email address, then pick a username and password for their Hover account.  If you are a new customer, click Create Account after typing in all the required details.
  9. Fill out your name and address as you would like them to appear in your domain registration records.

  10. Scroll down and put a check next to "Do not make my contact information public" if you want you information to remain private.  Click Continue.

  11. Billing information needs to be provided next.  You can use your existing credit card if you already have an account with billing information, or select Use a different card if you want to use a new credit card. (PayPal is not available for domain transfers)

  12. Fill in your name and address as they appear on your credit card statements, then scroll down and enter your credit card number, card security code (CVV), and expiration date.  Click Continue when finished.

  13. Put a check next to I have read and agree to the Terms of Service and then click on Purchase Now.

  14. Your domain status will listed as pending until the transfer has been completed. 

Approve the transfer (optional)

 Approving the transfer will bypass the 5 day hold period.  To expedite to transfer, complete the following steps:

  1. Visit http://www.godaddy.com and sign in with your GoDaddy customer number and password.
  2. Click on the My Account tab.



  3. Click on Launch in the Domains section.


  4. Under the Domains tab, Click on the Domains menu and select Transfers.



  5. Put a check next to the domain name that you are transferring to Hover and then click on the Accept/Decline button.



  6. Select Accept and click OK.



  7. Click OK.  The transfer has been approved.  It may still take a few days for the transfer to be completed.



  8. After your transfer has been completed, you will receive a Congrats! email like the one pictured below:




 

Comments

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Liam Hammersley

Great guide and very helpful however there was one thing I found was missing. Once the account had been activated and the domain had been transferred from GoDaddy the Name Servers within the Hover console were pointed at the GoDaddy Name Servers, and as the domain had been transferred away from them they were refusing any incoming DNS requests. Just something people need to watch out for as it can take some time for the Name Server change to replicate throughout all the TLD DNS Servers.

April 30, 2012 23:02
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Tyson Acker
Hover Help Center

That's a great point to bring up Liam!  Name servers are not automatically changed after a transfer is completed.  This would cause problems for anyone who needs to keep their domain name(s) pointed at a third party web hosting service.  The warning at the top of the tutorial about relying on GoDaddy's DNS services for custom DNS records is meant to give everyone a heads up that they need to contact us to switch to our name servers before a transfer is started to prevent downtime.  Our customer service team can setup DNS as part of our valet transfer service.

May 02, 2012 08:05
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Hau Ngo

Excellent guide! Godaddy's interface is very confusing, but your step-by-step instructions are super clear! The guide along with the introductory videos on the home page totally sold me on your service. Thanks for making this easy for the rest of us! :D 

June 19, 2012 02:46
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Mic Pringle

I've just initiated a domain transfer from GoDaddy, with a domain due to expire next February. On the Hover front page it states domains transferred keep the remaining registration period plus an extra year, meaning once the domain's transfer is complete is shouldn't expire until February 2014. However, on the domains page in my account it is showing a renewal date of next July?

July 19, 2012 08:09
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Tyson Acker
Hover Help Center

Hi Mic.  A year of registration will be added after the transfer is completed.  While the transfer is still pending, the expiration date in your Hover control panel will not reflect the additional year.

July 19, 2012 09:46
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Eric Flamm

FWIW, this is only an issue if you're using GoDaddy's nameservers; if your domain is pointed to your webhost's nameservers, that setting will be transferred to Hover.

July 26, 2012 12:06
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MeeGenius Developer

I completed all of the steps to transfer a domain from GoDaddy and got an email receipt from Hover.  However, when I try to follow the steps to approve the transfer on GoDaddy and pull up the Pending Transfers list, the screen says "You don't have any transfers."

October 19, 2012 14:52
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Tyson Acker
Hover Help Center

Hi - if your domain doesn't show up in the pending transfers list within a couple of hours of initiating the transfer, please give us a call so we can check it on our end.

October 19, 2012 16:30
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Simon Cocking

Just a quick note - I updated my registrant info at GoDaddy, and got the following email from them:

The transfer you requested has been declined because you opted-in to a transfer lock for 60 days when you agreed to the Go Daddy Change of Registrant policy.

For security reasons, when you change the registrant's first name, last name, or organization name, you consent to a 60 day lock on transferring the domain name. Because you have provided your consent, Section 3(6) of the ICANN Policy on Transfer of Registration between Registrars permits us to decline your transfer request.

Naturally I didn't agree to any such thing but it looks like I'm waiting a couple of months to transfer now.

 

July 18, 2013 03:48
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Brennan Valenzuela
Hover Help Center

Hi Simon, sorry to hear your trouble with GoDaddy, but you can actually get them to lift the 60-day transfer lock. Here's one article for your reference.

July 24, 2013 14:30
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Milan Keser

I wasn't sure whether I was using GoDaddy's custom DNS services or not (as per the bold warning at the top of this page). I had to call Hover and ask (great phone support, btw!).

 

Mine read:

NS53.DOMAINCONTROL.COM
NS54.DOMAINCONTROL.COM

 

So, if yours looks like that, then pay attention to the warning up top. Basically, I just have to update the nameservers in my Hover control panel as soon as I am able, to minimize any interruptions in traffic. (Not a big deal in my own case.)

 

Thanks for this guide, it made my transfer very easy!

August 01, 2013 12:19
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Brian Nemhauser

That warning on the top of the tutorial is nowhere near clear enough or emphasized enough. "If you rely on GoDaddy's DNS Services for custom DNS records..." That sentence has already confused a huge majority of small business owners who are not web masters by trade. I didn't set any custom settings for GoDaddy, so it didn't seem to apply to me. I followed the whole tutorial to a T and now my web site is going to be off-line for FIVE DAYS!!!! Five days! You soft peddle the consequences in your warning as well. Downtime is measured in minutes and hours. Five days is a major outage. You would be wise to update this tutorial to funnel everyone to your valet service unless they explicitly click an option that says, "My site is NOT hosted on a platform like Blogger." Customers should not be penalized for following your tutorial step-by-step. Five days...I can't believe this happened.

September 03, 2013 19:23
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Sam Coulombe
Hover Help Center

Hey there Brian, sorry for the confusion about your transfer. I see you and Paraic have worked out a temporary solution. Thank you for the suggestion, it is something we will look into. 

September 05, 2013 14:04
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Lewis Butler

I have completed the transfer on hover.com (I did it yesterday) and it shows up as pending. When I go to the go daddy account The domain shows up still in my domains tab as due for renewal. If I go to the transfers tab, there's "no pending transfers."

 

November 09, 2013 21:01
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Henry Abey
Hover Help Center

Hi Lewis, it looks like there was a problem starting the transfer. If you try again, it should go through. If you're still having difficulties, you can also e-mail us at help@hover.com.

November 10, 2013 13:38
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Lewis Butler

OK< did it again with all the same info, still says pending but hopefully...

November 11, 2013 01:56
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Henry Abey
Hover Help Center

Hi Lewis, it looks like you were able to do the transfer, great stuff! Please let us know if you need a hand with anything else.

November 11, 2013 08:30
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Cory Staudacher

I did your transfer from Godaddy service and it didnt keep all my pre set DNS records from the switch was kind of a pain having my site and email go down and it is still down. Do I need to change the name server away from godaddy to get it working?

January 06, 2014 17:28
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Blair Mueller
Hover Help Center

Hi Cory, 

This is a common concern for people transferring, their website and email going down, but it's one that we can avoid with our Valet service.  With that we copy all this information over for you ahead of time to ensure there's no service disruption.

Since you said you have copied all the DNS over into your Hover account then yes, the only thing you need to do now is update your name servers to ns1.hover.com and ns2.hover.com.  This change might take 24-48 hours to propagate. 

Here's our guide on how to change name servers: 

https://help.hover.com/entries/21206438-How-to-Change-your-domain-name-servers-DNS-servers-

January 06, 2014 17:43