Topics/Knowledge Base/Transfers

How to: Transfer a domain from GoDaddy

Tyson Acker
posted this on March 24, 2012, 23:34

This tutorial will step you through preparing a domain at GoDaddy for a transfer to Hover.

Warning - if you rely on GoDaddy's DNS services for custom DNS records, please contact Hover customer service so we can set up your DNS records in Hover before you transfer in so that you do not experience any downtime on your domain's services. If you are using a third party for your DNS hosting (such as your hosting provider's name servers) you can continue to do so as the name servers will not be changed during the transfer process.

This tutorial applies to the following top-level domains:

.com / .net / .info / .org / .biz / .tel

Other top-level domains, such as .ca domains, have a slightly different transfer process. If you run into trouble, please contact help@hover.com or give us a call at 1-866-731-6556 for help.

Log in to your GoDaddy Domain Details

To get started, you need to log in to GoDaddy to manage the domain name that you want to transfer.

1. Visit http://www.godaddy.com, click Log In, enter your GoDaddy customer number and password, and then click Sign In.

 

2. In the Domains section, click Launch.

 

3. Click the domain name that you want to transfer to Hover.

 

You can click any of the following links if you need to skip ahead to a specific section:

Disable domain privacy

To disable domain privacy

1. Log in to GoDaddy and access the Domain Details page for the domain name that you want to transfer.

For information on accessing the Domain Details page, see Log in to your GoDaddy Domain Manager.

 

2. On the right hand side of the page, look for the Domain Enhancements section. If Privacy is set to On, click Manage.

 

 

 

3. A Domains By Proxy log in screen opens in a new window. Enter your Domains By Proxy customer number and password, and then click Log In.

 

4. Put a check next to the domain name that you want to transfer, and then click Cancel Selected.

 

5. Click OK to confirm.

Ensure that you administrative email contact is up-to-date

1. Log in to the GoDaddy Domain Details page for the domain name that you want to transfer.

For information on accessing the Domain Details page, see Log in to your GoDaddy Domain Manager.

 

2. Click the Contacts tab.  

 

3. Check that your Administrator contact email address is correct. If you need to update your Administrator email address, click Edit Administrator.

 

4. Click the Administrative tab, enter your current email address, and then click OK.

Unlock your domain name

1. Log in to the GoDaddy Domain Details page for the domain name that you want to transfer.

For information on accessing the Domain Details page, see Log in to your GoDaddy Domain Manager.

 

2. Under Domain Settings, check whether the Lock is set to On or Off.  To unlock the domain name, click Manage.

If the domain locking is already Off, skip to Get your domain's transfer authorization code.

 

3. Select Off and then click Save.

Get your domain's transfer authorization code

1. Log in to the GoDaddy Domain Details page for the domain name that you want to transfer.

For information on accessing the Domain Details page, see Log in to your GoDaddy Domain Manager.

 

2. Under Domain Settings, look for the Authorization Code section and then click the Email my code link.  
GoDaddy will send your transfer authorization code to your administrative contact.

 

3. Click Send to send the email with your authorization code.

 

In a few minutes you will receive an email from GoDaddy containing your transfer authorization code.

Initiate your domain transfer through Hover.com

1. Visit http://www.hover.com and click Transfer to Hover.

 

If you are a Hover customer, you can sign in to your Hover account at https://www.hover.com/signin, click the Add New button, and then click the + Transfer a domain to Hover link, as pictured below.

 

2. Type the name of the domain that you want to transfer in the text box, and then click Check.

 

You may see up to three steps listed:

  • Domain privacy status.
  • Admin email confirmation.
  • Domain lock status.

If any of the steps has a orange exclamation mark next to it, that step needs to be completed before you can continue.  A green check indicates that the step has been completed.

 

3. Click Send approval email.

 

4. Check your email and open the message from Hover asking you to indicate that you want to proceed with the transfer. Enter your initials in the field as indicated and click Agree.
Alternatively, you can click the link This form is also available on the hover.com website to view this message on the Hover site. Once you click Agree, you will be redirected to the transfer page on hover.com.

 

You should now see green checks next to each item,

5.Click Add to cart to add the domain name to your shopping cart.

 

6. Under ORDER SUMMARY, click Proceed to Cart.

 

7. On the Shopping Cart page, enter the transfer authorization code that was emailed to you, and then click Checkout.

 

8. If you are not already signed in to a Hover account you will be asked to sign in or create an account.

 

If you already have an account, click Sign in, and sign in with your Hover username and password. If you are a new customer, complete the required fields, and then click Create Account.

 

9. Fill out your name and address as you would like them to appear in your domain registration records, and then click Continue.

 

10. Enter your billing information.
If you have billing information saved with your account, you can use that existing credit card, or you can select Use a different card if you want to use a new credit card. (PayPal is not available for domain transfers.) If you don't already have billing information associated with your account, the option that appears is Use credit card.

 

11. Fill in your name and address as they appear on your credit card statements, then scroll down and enter your credit card number, card security code (CVV), and expiration date. Click Continue when finished.

 

12. Put a check next to I have read and agree to the Terms of Service, and then click Purchase Now.

 

Your domain status will be listed as pending (marked by the orange exclamation mark) until the transfer completes.  

Approve the transfer (optional)

You can bypass the normal 5 day hold period by explicitly approving the transfer.

To approve the transfer

1. Log in to GoDaddy with your customer number and password.

2. In the Domains section, click Launch.

 

3. At the top of the page, click Domains, and then click Transfers.

 

4. Put a check next to the domain name that you are transferring to Hover, and then click Accept/Decline.

 

5. Select Accept transfer, and then click OK.

 

The transfer has now been approved.

Note: It may still take a few days for the transfer to complete.

Once your transfer completes, you will receive an email similar to the one pictured below:

 

Comments

User photo
Liam Hammersley

Great guide and very helpful however there was one thing I found was missing. Once the account had been activated and the domain had been transferred from GoDaddy the Name Servers within the Hover console were pointed at the GoDaddy Name Servers, and as the domain had been transferred away from them they were refusing any incoming DNS requests. Just something people need to watch out for as it can take some time for the Name Server change to replicate throughout all the TLD DNS Servers.

April 30, 2012, 23:02
User photo
Tyson Acker
Hover Help Center

That's a great point to bring up Liam!  Name servers are not automatically changed after a transfer is completed.  This would cause problems for anyone who needs to keep their domain name(s) pointed at a third party web hosting service.  The warning at the top of the tutorial about relying on GoDaddy's DNS services for custom DNS records is meant to give everyone a heads up that they need to contact us to switch to our name servers before a transfer is started to prevent downtime.  Our customer service team can setup DNS as part of our valet transfer service.

May 2, 2012, 08:05
User photo
Hau Ngo

Excellent guide! Godaddy's interface is very confusing, but your step-by-step instructions are super clear! The guide along with the introductory videos on the home page totally sold me on your service. Thanks for making this easy for the rest of us! :D 

June 19, 2012, 02:46
User photo
Mic Pringle

I've just initiated a domain transfer from GoDaddy, with a domain due to expire next February. On the Hover front page it states domains transferred keep the remaining registration period plus an extra year, meaning once the domain's transfer is complete is shouldn't expire until February 2014. However, on the domains page in my account it is showing a renewal date of next July?

July 19, 2012, 08:09
User photo
Tyson Acker
Hover Help Center

Hi Mic.  A year of registration will be added after the transfer is completed.  While the transfer is still pending, the expiration date in your Hover control panel will not reflect the additional year.

July 19, 2012, 09:46
User photo
Eric Flamm

FWIW, this is only an issue if you're using GoDaddy's nameservers; if your domain is pointed to your webhost's nameservers, that setting will be transferred to Hover.

July 26, 2012, 12:06
User photo
MeeGenius Developer

I completed all of the steps to transfer a domain from GoDaddy and got an email receipt from Hover.  However, when I try to follow the steps to approve the transfer on GoDaddy and pull up the Pending Transfers list, the screen says "You don't have any transfers."

October 19, 2012, 14:52
User photo
Tyson Acker
Hover Help Center

Hi - if your domain doesn't show up in the pending transfers list within a couple of hours of initiating the transfer, please give us a call so we can check it on our end.

October 19, 2012, 16:30
User photo
Simon Cocking

Just a quick note - I updated my registrant info at GoDaddy, and got the following email from them:

The transfer you requested has been declined because you opted-in to a transfer lock for 60 days when you agreed to the Go Daddy Change of Registrant policy.

For security reasons, when you change the registrant's first name, last name, or organization name, you consent to a 60 day lock on transferring the domain name. Because you have provided your consent, Section 3(6) of the ICANN Policy on Transfer of Registration between Registrars permits us to decline your transfer request.

Naturally I didn't agree to any such thing but it looks like I'm waiting a couple of months to transfer now.

 

July 18, 2013, 03:48
User photo
Brennan Valenzuela
Hover Help Center

Hi Simon, sorry to hear your trouble with GoDaddy, but you can actually get them to lift the 60-day transfer lock. Here's one article for your reference.

July 24, 2013, 14:30
User photo
Milan Keser

I wasn't sure whether I was using GoDaddy's custom DNS services or not (as per the bold warning at the top of this page). I had to call Hover and ask (great phone support, btw!).

 

Mine read:

NS53.DOMAINCONTROL.COM
NS54.DOMAINCONTROL.COM

 

So, if yours looks like that, then pay attention to the warning up top. Basically, I just have to update the nameservers in my Hover control panel as soon as I am able, to minimize any interruptions in traffic. (Not a big deal in my own case.)

 

Thanks for this guide, it made my transfer very easy!

August 1, 2013, 12:19
User photo
Brian Nemhauser

That warning on the top of the tutorial is nowhere near clear enough or emphasized enough. "If you rely on GoDaddy's DNS Services for custom DNS records..." That sentence has already confused a huge majority of small business owners who are not web masters by trade. I didn't set any custom settings for GoDaddy, so it didn't seem to apply to me. I followed the whole tutorial to a T and now my web site is going to be off-line for FIVE DAYS!!!! Five days! You soft peddle the consequences in your warning as well. Downtime is measured in minutes and hours. Five days is a major outage. You would be wise to update this tutorial to funnel everyone to your valet service unless they explicitly click an option that says, "My site is NOT hosted on a platform like Blogger." Customers should not be penalized for following your tutorial step-by-step. Five days...I can't believe this happened.

September 3, 2013, 19:23
User photo
Sam Coulombe
Hover Help Center

Hey there Brian, sorry for the confusion about your transfer. I see you and Paraic have worked out a temporary solution. Thank you for the suggestion, it is something we will look into. 

September 5, 2013, 14:04
User photo
Lewis Butler

I have completed the transfer on hover.com (I did it yesterday) and it shows up as pending. When I go to the go daddy account The domain shows up still in my domains tab as due for renewal. If I go to the transfers tab, there's "no pending transfers."

 

November 9, 2013, 21:01
User photo
Henry Abey
Hover Help Center

Hi Lewis, it looks like there was a problem starting the transfer. If you try again, it should go through. If you're still having difficulties, you can also e-mail us at help@hover.com.

November 10, 2013, 13:38
User photo
Lewis Butler

OK< did it again with all the same info, still says pending but hopefully...

November 11, 2013, 01:56
User photo
Henry Abey
Hover Help Center

Hi Lewis, it looks like you were able to do the transfer, great stuff! Please let us know if you need a hand with anything else.

November 11, 2013, 08:30
User photo
Cory Staudacher

I did your transfer from Godaddy service and it didnt keep all my pre set DNS records from the switch was kind of a pain having my site and email go down and it is still down. Do I need to change the name server away from godaddy to get it working?

January 6, 2014, 17:28
User photo
Blair M
Hover Help Center

Hi Cory, 

This is a common concern for people transferring, their website and email going down, but it's one that we can avoid with our Valet service.  With that we copy all this information over for you ahead of time to ensure there's no service disruption.

Since you said you have copied all the DNS over into your Hover account then yes, the only thing you need to do now is update your name servers to ns1.hover.com and ns2.hover.com.  This change might take 24-48 hours to propagate. 

Here's our guide on how to change name servers: 

https://help.hover.com/entries/21206438-How-to-Change-your-domain-name-servers-DNS-servers-

January 6, 2014, 17:43
User photo
Dylan Durdle

The steps are perfect.  Godaddy always tries to make their interface confusing when it comes to moving or cancelling.  It took me precisely 66 mins to jump through all the hurdles from start to the final accept for 3 domains.  How close to expiry can this be done?  Two of the domains expire in 3 days.  The transfer and acceptance was just complete.

July 24, 2014, 11:14
User photo
Joel Pais
Hover Help Center

Dylan,

As long as you completed the optional step provided above, your domains should already be at Hover. It doesn't take more than an hour to complete after approving the transfers on their end. :)

July 24, 2014, 16:04