posted this on March 24, 2012, 23:16
This tutorial will show you how to find your payment invoices and print them directly from your Hover account.
Please follow these steps:
Despite having placed an order several hours ago (and got email confirmation and even configured email forwarding), the order is not showing up under Activity :(
Hey Andrew, thanks for sending us an email. I've taken over your request and will be helping you through email.
I have placed a few orders today, and one of them (large order of around 15 domains) does NOT appear under Activity, and I have NOT received an email confirmation either. I have no record at all of my purchase.... all my domains are listed, active and working, but I need this invoicing/confirmation problem to be fixed ASAP...
Just to confirm, all my domains WORK; I am simply missing my order confirmation & invoice.
As this is my first experience with Hover, I have to say I'm somewhat disappointed... please get back to me as soon as possible. I will send a request by email as well.
Hi Christopher, I found your email help request. I'll personally take a look at it and reply to you there. Thanks.
hi , received a receipt for the renewal but it doesn't appear in activity, because of the auto renew feature I wish to avoid being billed twice
That's because the order hasn't been approved just yet. When the order has been approved (which I've now approved for you) you will see the transaction show up in your Activity. Please refresh your page in the next few minutes, and you should be good to go.
Hi, I renewed two domains yesterday for 10 years each. One went through but the activity page says its only for 9 years. In addition, the second one didn't go through and I tried to renew it again today. This has not shown up on the activity page.
My credit card has 5 temporary charges from Hover. There should only be 2.
Most domains can only be renewed for 10 years in advance based on the TLD ex. .com,.net, etc. Some registries allow for the renewal order to be automatically reverted to the number of years that would keep it under the 10 year limit. I've sent you an email to assist you with getting the other domain renewed. Just reply to my email if there's anything I can help you with.
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