posted this on March 24, 2012, 23:16
This tutorial will show you how to find your payment invoices and print them directly from your Hover account.
Please follow these steps:
Despite having placed an order several hours ago (and got email confirmation and even configured email forwarding), the order is not showing up under Activity :(
Hey Andrew, thanks for sending us an email. I've taken over your request and will be helping you through email.
I have placed a few orders today, and one of them (large order of around 15 domains) does NOT appear under Activity, and I have NOT received an email confirmation either. I have no record at all of my purchase.... all my domains are listed, active and working, but I need this invoicing/confirmation problem to be fixed ASAP...
Just to confirm, all my domains WORK; I am simply missing my order confirmation & invoice.
As this is my first experience with Hover, I have to say I'm somewhat disappointed... please get back to me as soon as possible. I will send a request by email as well.
Hi Christopher, I found your email help request. I'll personally take a look at it and reply to you there. Thanks.
hi , received a receipt for the renewal but it doesn't appear in activity, because of the auto renew feature I wish to avoid being billed twice
That's because the order hasn't been approved just yet. When the order has been approved (which I've now approved for you) you will see the transaction show up in your Activity. Please refresh your page in the next few minutes, and you should be good to go.
Hi, I renewed two domains yesterday for 10 years each. One went through but the activity page says its only for 9 years. In addition, the second one didn't go through and I tried to renew it again today. This has not shown up on the activity page.
My credit card has 5 temporary charges from Hover. There should only be 2.
Most domains can only be renewed for 10 years in advance based on the TLD ex. .com,.net, etc. Some registries allow for the renewal order to be automatically reverted to the number of years that would keep it under the 10 year limit. I've sent you an email to assist you with getting the other domain renewed. Just reply to my email if there's anything I can help you with.
If I try to select either "Activity" or "Receipts" from the "Your Account" menu, it takes me to https://www.hover.com/activity. There is a brief "Receiving account details" notification, but then no activity shows up. Just under the "Accounts" heading, there are what look like some menus that could be used to filter results by type or by date, but they are unlabeled and unactive for me.
I most recently renewed a domain on July 23, 2015 (three weeks ago), so I think that there should be some activity.
Finally, the images in this article are out of date since the hover site redesign.
Does anyone actually read or even monitor your "help" email and request system?
The activity/receipts system has been broken for weeks. I have a request in from 8/10/15 that still shows "This request is awaiting assignment to a support agent".
I'm starting to think that issuing credit card charge backs are the only way to get your attention.
We are very sorry for the delay in replying to your help forum request. In relation to the receipt/activity section of your Hover account this is a known issue at Hover now and our team is working diligently to resolve this issue but it will take a few days before the issue has been resolved. We do apologize for any inconvenience caused. If you need to access your receipts please let us know at firstname.lastname@example.org and we would be happy to email you a copy of your receipts while we work to resolve this problem.
We are very sorry that a reply to your help request was not issued sooner but I can see a Hover representative has issued a response to your help request concerning this issue. The receipt/activity section of Hover accounts is currently not functioning and our team is working diligently to resolve this issue but it will take a couple of days before you can access your receipts and activity section from within your Hover account. We are very sorry for any inconvenience caused by this issue. If you need a copy of your receipts please let us know at email@example.com and we would be happy to email you a copy of your receipts while we work to resolve this issue.
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