Topics/Knowledge Base/Transfers

How to: Transfer your domain away from Hover

Tyson Acker
posted this on March 26, 2012 18:06

The following tasks need to be completed before a domain can be transferred:

  • Domain privacy needs to be disabled.
  • The administrative email contact needs to be up-to-date.
  • The domain needs to be unlocked.
  • You will need your domain's transfer authorization code.

Please complete the following steps to transfer your domain away from Hover:

  1. Sign in to your Hover account online at https://www.hover.com/signin
  2. If you have more than one domain name in  your account, click on the domain name that you are transferring away.

  3. Next, make sure the the domain is unlocked, privacy is disabled, and you have your Auth Code copied down.

    1. Deselect the locking and privacy options on the right.
    2. Copy your authorization code so you can provide this to the new service provider.
    3. Check your Admin contact details to ensure the email address is valid and you have access to it.



  4. Correct your admin email address, as required, and then click Save.

  5. After completing the above steps, contact your new service provider and ask them to initiate the transfer.  After being initiated, domain transfers can take 5-7 days to be completed.  When we receive the request from the new service provider, we will send you an email to decline or approve the transfer.  This will bypass the 5 day hold on the transfer and it will be released from our system right away.
 

Comments

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Kevin Suttle

This process could be made a bit simpler, no? Seems like a lot of clicks and steps.

June 22, 2012 13:14
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Tyson Acker
Hover Help Center

@Kevin - Transfers can be convoluted, or pretty straight forward depending on the situation.  If  your domain contact details are up-to-date, it's really just three clicks - set transfer lock to off, make sure public details are on, and then copy the auth code so you can provide it to the new registrar.  We included steps to verify and update the admin email address because out of date contact details is a major road block to moving out domain names.  A few extra steps of preparation can save days of aggravation.

June 22, 2012 17:00
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City of Elk Grove

Why does the transfer on your end take 5-7 days to process? Is there anywhere where the progress can be viewed?

Thanks.

July 10, 2012 18:42
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Tyson Acker
Hover Help Center

The domain registry places a 5 day hold on domain names after a transfer request is received.  After your initiate a transfer away from Hover, we automatically send a transfer away request email to your domain's administrative email address contact.  The email includes a link that you can use to cancel or confirm the transfer away request.  If you confirm it, we will tell the registry to bypass the 5 day hold.  If you do nothing, the hold will time out after 5 days and the transfer will proceed.

We do not have a place on our website to monitor the status of transfers out.  Most of the process is handled by the domain registry and your new service provider.   Click here for the ICANN policy on registrar domain transfers if you want to learn more about how transfers of domain names between domain registrars work.

July 11, 2012 08:42
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City of Elk Grove

Hello Tyson, thank you for your response, much appreciated.

You mention that after you initiate a transfer away from Hover, you automatically send a transfer away request email to domain's administrative email. I am the recipient for those and did not receive one yesterday. I did receive one from other party with Transaction ID and Security Code. I also added your Authorization Code where required. Please advise.

Thanks again for your help.

July 11, 2012 13:11
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Tyson Acker
Hover Help Center

The transfer out confirmation message was resent.  If you do a whois look up online using http://smartwhois.com you will see the admin email address that the approval message was sent to.

July 11, 2012 16:56
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City of Elk Grove

Received, thanks! :)

July 11, 2012 16:59
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Kevin Suttle

Tyson, if the domain transfer is cancelled mid-transfer from another registrar (before verification from either Hover or the admin, so, very early) , does the 5 day hold still occur? Also, how long does a normal transfer verification email take to come? Thanks.

October 10, 2012 22:43
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Tyson Acker
Hover Help Center

Hi Kevin - the verification email from Hover typically arrives within a few hours to your domain name's admin email contact. If the gaining registrar canceled the request it will not go through unless it was already pending registry approval. The answer varies on a case by case basis so you might want to give us a call so we can help out.

October 11, 2012 07:41
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Paul Merriwether

When the system gives an incorrect code how do we generate a new code?

October 15, 2012 09:19
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James Baldwin

I see a slightly different set of options on the transfer process. "Transfer this domain to?— yes/no" is third on my menu. I imagine I should select Yes. I did the process above (without this last step)  and GoDaddy responded "unavailable for transfer" for the domain name. I'm on hold with their help department.

October 19, 2012 08:58
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Tyson Acker
Hover Help Center

Hi Paul - you can edit authorization codes in Hover using the Edit button to the right of the code currently displayed. For most TLDs, the auth code must be 8 to 32 characters and contain at least one number, one letter and one special character.

October 19, 2012 09:02
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Tyson Acker
Hover Help Center

Hi James - I'm not sure I understand exactly what you're seeing. You can give us a call if you need help preparing your domain for a transfer to GoDaddy. That would be the fastest way to get this resolved for you. We have a hold time of zero right now.

October 19, 2012 09:06
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Tyson Acker
Hover Help Center

Sorry James - I think I found the issue. I looked at your account and your domain names are less than 60 days old. Domains need to be registered for a minimum of 60 days before they can be transferred between registrars.

October 19, 2012 09:08
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Guy Hébert

I am having a problem transferring my domain away from Hover. I have done all of the above steps. It is unlocked. I have given the new registrar the Authorization code. I made sure the email is set correctly for the Admin. The problem is that in the Whois it says the Admin contact is Contact Privacy Inc and instead of listing my email, it lists [mydomain.com]@contactprivacy.com. 

I do not know who Contact Privacy Inc is.  The Whois also says that Tucows is the Registrar of Record and Hover is the Registrar Service Provider.

December 02, 2012 20:06
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Blair Mueller
Hover Help Center

Hi Guy - Thanks for the message here.  It sounds like you haven't removed the domain privacy on your domain so the new registrar is not able to send you the approval email to the correct email address.  You can remove the privacy from logging into your account, clicking on the domain you wish to transfer, under the "domain details" select the option "yes" next to "Show Public Contact Details".  

Here is our help article on preparing your domain for transfer away from Hover:

https://help.hover.com/entries/21194003-how-to-transfer-your-domain...

December 05, 2012 13:21
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Steve Goulder
What happens about all the messages and folders we have saved on our hover account? Can they get transferred to our new provider? Also all the email addresses/contacts we have?
December 10, 2012 17:57
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Blair Mueller
Hover Help Center

Hi Steve - If you want to keep the emails and contacts when you switch to a new provider, you'll first have to back up all your emails.  You can do this in a program such as Outlook or Thunderbird.   We have several tutorials that show you how to set up Hover mail in various mail clients.  

You can find them here:  https://help.hover.com/entries/21188903-email-server-settings

Once you have your email set up, you can export the messages from the mail client and then import them into the new account at the new provider.  Or, if you can have the new provider set up your email ahead of time, you can set up both your Hover email and the new email address in the same email client as IMAP accounts, and then simply move the emails from one to the other.   IMAP is included with your email at Hover. 

As for your contacts, you can export your contacts from webmail:  https://mail.hover.com

Here is our help article on that: https://help.hover.com/entries/21215922-how-to-use-hover-webmail#wb...

You than then import the contacts to your new email account.  If you need any help with this, please feel free to give us a call. 

 

December 10, 2012 19:28
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Nathalie Molina

I'm transferring to someone who doesn't own any URLs and has no account anywhere, I'd like to refer them to use Hover, but I wonder if you can advise how to do that. When she tried to create a Hover account, she was asked to buy a URL, is there another way?

February 22, 2013 12:43
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Andrew Costen
Hover Help Center

If she gives us a call, we can create an account for her to transfer the domain into.

February 22, 2013 14:43
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Liz Harris

Please immediately resend transfer authorization/confirmation email for bigbearcowboygathering.net to the admin contact email on record.

March 05, 2013 13:07
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Andrew Costen
Hover Help Center

Liz, it doesn't look as though a transfer out request ever made it to us. You'll need to re-initiate the transfer with whoever you're transferring the domain to in order to have it sent.

March 06, 2013 12:27
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Michael Curry

I'm trying to transfer my domain (pigeonpatrol.com) to another owner (not a hover.com user) and I've been completely unable to edit either the owner or admin record.  Every time I try, I get an error pop-up: "Modification(s) failed (Code 400)" and the changes don't stick.

I have submitted several support requests but haven't yet received a response. 

Please help!

April 10, 2013 18:08
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Michael Curry

Am I supposed to provide the EPP (Authorization) code to the new owner, or is that to be kept private?

April 10, 2013 19:02
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Alex Batesmith

Hi, I'm trying to transfer to gandi.net because our web developer works in French and gandi is in French too. I've done all the steps requested above, copied the authorisation code and was told by gandi.net  that 'there was an error during transfer' - namely error 2304 'The domain is not in a state at the current registrar that will allow the domain to be transferred. Either it is already being transferred or its status is blocking the transfer. You will need to see with the current provider to unblock it.'

I am a techno numpty and don't really understand all this - can someone please help? I'm keeping my other sites with Hover, so it's not a mass emigration!

Thanks in advance.

April 11, 2013 11:41
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Alex Batesmith

Supplementary evidence to my post above - does the Hover admin person and admin address need to be identical to the one on gandi.net? I've registered with Gandi under our company name and company address, so I wonder if that's what I should put under Admin with Hover....?

April 11, 2013 11:47
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Alex Batesmith

AHA! I think I've found the answer - domains need to be registered for a minimum of 60 days before they can be transferred...

SO. My supplementary question is (forgive the total cluelessness): can we not simply have hover be the domain name host and gandi as the web host? My developer asked me to change the domain name host, but is there any good reason we can keep hover as the domain name host whilst the web hosting service is gandi??

April 11, 2013 12:23
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Andrew Costen
Hover Help Center

Michael, I see Rob is assisting you already, so you should be in good hands.

Alex, I can't think of any reason why you couldn't do that, as that's the essence of what we do, that unless Gandi has some rule against it. I'd ask Gandi for the DNS settings you need for this and just set it up in our control panel if you want to do it that way.

April 12, 2013 14:36
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Rene Ruiz

I transferred a domain, I sold, away to another registrar. It's been about 3 weeks, and it's made it to the other side, but I'm still seeing it listed on my Hover account.

May 12, 2013 13:22
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Andrew Costen
Hover Help Center

It will still show in your list of Hover domains, but the status should show as "cancelled" until the expiration date we had on file. It will then disappear from your account altogether.

May 14, 2013 12:46
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Damien Churton

I am wanting to transfer my .co.uk domain to another provider, however I cannot generate an auth code for it it says 'unsupported' when I attempt to on the Domains page. When I attempt the steps above when I reach the 'Show Public Contact Details'  the whole section is in grey with yes selected but it says 'Not Supported'  in the middle column. All of my other settings are correct, and I am able to generate an auth code for my .com address without any problem.

May 27, 2013 23:40
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Brennan Valenzuela
Hover Help Center

The transfer of .CO.UK domains doesn't actually need auth codes. Instead, the transfer policy for .CO.UK domains require that the losing Registrar, in your case Hover, must change the domain's registrar tag (the IPS Tag) before the transfer can be initiated. You can contact us with the IPS Tag of the provider you are moving to, so that we can update your domain before the transfer starts.

Please call us at 1-866-731-6556 or by email athelp@hover.com to initiate your .CO.UK domain transfer.

May 28, 2013 12:31
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Theo De Koning

The administrative email contact needs to be up-to-date. In what? In that from me here by Hover or the admin contact address from my new provider.

June 13, 2013 11:26
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Brennan Valenzuela
Hover Help Center

Hi Theo, your admin contact should always be up-to-date regardless of the domain provider you are using. 

June 13, 2013 13:04
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Theo De Koning

Sorry Brennan, I can't remember that I had have to fill in that part of the Domain Details. It was already done for me by the system.  Now I have used the "same as owner" button. Hopefully that is correct.

June 13, 2013 13:58
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Eris Collins

Hi, I just want to check that this would be the process to transfer a domain that I own on Hover to another person who will use another hosting company?

June 17, 2013 19:04
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Brennan Valenzuela
Hover Help Center

Hi Eric, the process above is how to transfer your domain from one Registration Service Provider to another, but keeping ownership of it. If you want to transfer ownership you have a couple of options.

1)  You can provide them access to your Hover account so they can update the registration records from your Hover dashboard.

2) You can provide your authorization codes to the new owner of your domain and have them initiate a transfer into their hosting company. Once the domain transfers, they can update the registration records themselves

 

June 17, 2013 20:23
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Chuck Lantz

Since Hover recently tried to overcharge me for my domain, and then when I complained within a few hours after realizing I was being overcharged, my email was turned-off by Hover, on a Saturday morning, when Hover is closed for the weekend and cannot be reached by phone, I am - naturally - looking for another hosting service.

My question is: Will all my mail history, including read mail, sent mail, etc., be transferred to my new hosting service, and can I retain my same email address?

November 09, 2013 16:54
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Joel Pais
Hover Help Center

Hey Chuck, I see you're working with Tatenda. He'll be sending you an email shortly to address any/all questions you have with regards to switching to a new email provider.

November 09, 2013 17:20
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Chadwick Severn

Would I be able to give a domain I own to someone as a gift by doing the steps above and telling them the transfer code? Would there be any other steps? Are these the same steps if they happened to be a Hover customer as well?

February 27, 2014 10:34
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Brian Cabral
Hover Help Center

Hi Chadwick, the instructions above only work for transferring domains to a different registrar. If you are looking to move a domain within hover just give us a call or send us an email and we'll take care of it for you: 1-866-731-6556 help@hover.com

February 28, 2014 19:14
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tom ngo

Hi There!

I would like to transfer DoveRealtyRenton.com to another provider.  Please help me to complete this transaction ASAP since my account already expire here as of today.  Thanks

March 01, 2014 10:55
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Joel Pais
Hover Help Center

Hey Tom, I see that Allistair helped you out today. If you need additional help, please feel free to reply to his email.

March 03, 2014 16:57
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tom ngo

Joel, he told me that it's in the query and I have to wait till it process.  Is there any way we can get it done sooner?  Thanks

March 03, 2014 20:07
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tom ngo

Joel,

I'm very disappointing...According to Tyson message above,  "The email includes a link that you can use to cancel or confirm the transfer away request.  If you confirm it, we will tell the registry to bypass the 5 day hold.  If you do nothing, the hold will time out after 5 days and the transfer will proceed."  I did confirm, but haven't seen anything after 3 days wait.  Please advice.  Thanks

March 05, 2014 18:31
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Anthony O'Neil

Way, way too much running around in circles....want to transfer a parked domain to blue host.....not commandeer the internet.....sorta reminds of of getting anything done with Google.....can't they make thins just a little easier....Geeez

March 18, 2014 20:16
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Edward Reid

Anthony,

Your motives are pure, but believe me, there are many people on the net whose motives are not pure, and who will steal business and/or commandeer domain names if given a chance. The process is mandated internet-side, not by Hover -- Hover tries within their power to make it a little easier. The process is there to protect YOU.

Edward

March 22, 2014 13:11
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Blair Mueller
Hover Help Center

Hi Anthony, 

When you transfer a domain from one registrar to another, whichever registrars they may be, your domain must be unlocked, the admin email address must be a current valid address you can access (so you can verify it before the transfer is submitted), the domain privacy must be removed (so the admin verification email and transfer approval email can be sent to you), and you must get your authorization code.  We designed our interface in such a way that you can do all of this on one page, "Domain Details".

If you are having trouble with these steps, or transferring your domain away, please get in touch with us and we can help you out.

March 23, 2014 13:33