Topics/Knowledge Base/Email

Email server settings

Tyson Acker
posted this on March 24, 2012 15:20

Setting up Hover email is similar to setting up any POP or IMAP email service.  You can use any email program that allows you to create POP or IMAP connections with your new Personal Email address from Hover.

Email Server Settings

When entering your Hover email account settings in your email software, use these settings (don't worry, we'll provide you with specific examples for all of the non-geeks who aren't ready to configure their email account using only the server settings below):

Email User Name:  Your full email address
Password:  your email password (as opposed to your management account password)
Incoming Mail (POP or IMAP):  mail.hover.com
Outgoing Mail (SMTP):  mail.hover.com

  • The SSL setting for both incoming and outgoing mail is completely optional
  • The “outgoing mail server requires authentication” setting needs to be on
  • Check the “use the same username and password as the incoming mail server” option
  • Secure Password Authentication should not be enabled

Server Ports

POP3:  995 (SSL enabled) or 110 (SSL disabled)
IMAP:  993 (SSL enabled) or 143 (SSL disabled)
SMTP:  465 (SSL enabled); 25, 587, or 8025 (SSL disabled)

Heads Up!

Your Internet Service Provider or local network firewall may filter traffic going through the default outgoing mail server ports.  By default, your email software will use port 25 for the outgoing (SMTP) server

 

If you’re unable to send email, switch to port 465 (if SSL is enabled) or port 587 or 8025 (if SSL is not enabled).  A little trial and error will usually let you figure out which outgoing port your Internet Service Provider will allow you to use to send out messages.

Setting Up Your Hover Email

To better illustrate how this all comes together, here are some step-by-step tutorials for setting up your Hover email address in Mozilla Thunderbird, Microsoft Outlook 2010, and in Gmail.  Click on any of the links below for step-by-step instructions:

What are POP and IMAP?  

POP and IMAP are two protocols that mail programs can use to remotely access your email Inbox as opposed to logging into Webmail. Protocols are a set of rules for how data is transferred and received over the Internet.  A protocol is like a language.  Email software uses protocols to talk to our (and every other) email server.

We highly recommend configuring your Hover email using IMAP, as it allows for synchronization of your email messages and folders.  This is important if you need to access your email from more than one device.  For example, you may need to access your messages from your home PC, your laptop, your smartphone, etc.

Want more details on POP and IMAP?  Here’s some further explanation:

IMAP (Internet Message Access Protocol) keeps your email messages on our mail server, so the mail messages don’t take up drive space on your computer, handheld or mobile device.  This means, all your messages and folders will be available to you no matter what device you are accessing them from.  It also means that you are interacting with your email in real time.  IMAP allows you to access and create folders directly on our mail server.  This keeps your Inbox, Sent messages, Drafts, Trash, and any custom folders synchronized between our mail server, Webmail, and your own computer.  IMAP is perfect for keeping a backup copy of messages on our email server and for accessing messages from more than one computer, or while using mobile devices such as an iPhone or Blackberry.

Want to learn more? You can read the Wikipedia entry for IMAP by clicking here.

POP (Post Office Protocol) is an older mail protocol, the first one.  It was designed for short quick connections to the Internet, a fast download of information, and then the connection is broken.  New messages are removed from our server when they are downloaded using a POP connection.  Most POP email programs can be set to leave copies of messages on the server if you need to view messages remotely in Webmail or download your email to more than one computer.  It’s difficult to keep multiple computers and mobile devices synchronized, though, as you’re downloading messages to different locations.  The POP protocol cannot synchronize sent messages or other email folders on different computers.

Want to learn more? You can read the Wikipedia entry for POP clicking here.

 

Comments

User photo
Jehan Alvani

Is there a trick to getting IMAP push? 

June 03, 2012 14:48
User photo
Tyson Acker
Hover Help Center

IMAP doesn't push per se.  Most mail client programs are set to check for new messages every five to ten minutes.  Depending on your mail program, you can probably change this setting to check for new messages every minute so you have hardly any wait before your new mail is pulled down from the server.

June 04, 2012 08:10
User photo
Rolf Theil

After having set up a Hover e-mail account in Thunderbird on my iMac, I've tried many times without success to get into contact with my new account via Apple Mail and Thunderbird on my MacBook. I simply don't understand what's wrong!

June 27, 2012 15:25
User photo
Tyson Acker
Hover Help Center

@Rolf - I tested your account and it appears to be working.  A customer advisor will be in touch with you shortly to troubleshoot with you one on one.

June 27, 2012 15:35
User photo
Ian Macrae

Can I set a couple of my computers to IMAP and the third to POP?  I travel into areas with very little internet and need to have all my mail downloaded into the one travel computer, rather than having it be inaccessible on your computers, so I can work with it while off line. Or am I missing something? 

July 05, 2012 17:38
User photo
Tyson Acker
Hover Help Center

@Ian - yes, you can use IMAP on a couple of computers and POP on a third.  it is important to make sure the computer using POP is set to leave a copy of downloaded messages on our server so you don't lose any important email.  You can contact us by phone or email if you need us to step you through specific instructions on how to leave copies of messages on our server.

July 09, 2012 07:51
User photo
susan bennett

I have been receiving emails in Outlook2010 but I cannot send messages out.  After several attempts I deleted account from Outlook and tried to add new account to see if this would solve the problem but there appears to be a problem with the SMTP  I get this message on test email: Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).  Can you please advise how I get my emails in my outlook again

Thank  you Susan

July 09, 2012 13:49
User photo
Tyson Acker
Hover Help Center

@Susan - problems with sending email from Outlook 2010 could be related to port settings or not having authentication enabled for sending email.  Steps 7 and 8 in the following tutorial show the settings that should be used for sending email from Outlook 2010:  http://help.hover.com/entries/21172933-how-to-configure-hover-email-in-microsoft-outlook

If you get a connection error using these settings, try turning off SSL and using port 587 for the outgoing server settings under the Advanced tab.

Please send us an email or give us a call to work with you one on one if this doesn't help.

July 09, 2012 15:14
User photo
Anji Fleming

Hello,

 

I dont seem to have a sent box. I then purchased a sent box for $50 and still dont seem to have one. Any help would be greatly appreciated!

Thanks,

Anji

September 19, 2012 08:06
User photo
Rene Kint

I am trying to run a small mail server, relaying outgoing mail to the hover mailserver. I get the error "coud not authenticate: no mechanism available". Anyone help? I have password auth on, the hover credentials filled out...

September 23, 2012 10:57
User photo
Tyson Acker
Hover Help Center

Hi Rene - we won't be able to assist directly with the configuration of an email server.  That's a little beyond the scope of our support training.  However, I can give you a couple of suggestions.    I suggest trying your relay using "plain" and/or "auth login" methods (in "auth plain" the client sends a *single* line containing both the username and password. "Auth login" sends the username and password in 2 separate lines.)  If one method fails the other might work for you.  These third party links might also be useful for you to do some digging and troubleshooting:

http://www.zimbra.com/forums/installation/1240-cannot-sasl-authenti...
http://wiki.zimbra.com/wiki/Outgoing_SMTP_Authentication

September 24, 2012 11:04
User photo
Victor Ulrich

Impossible to send email from Apple email and Outlook... exempt from my iPhone...

I Don't understand why...

September 26, 2012 16:00
User photo
Tyson Acker
Hover Help Center

Hi Victor - if your settings look correct and you can send from your iPhone, then I suggest giving us a call so we can work with you one on one to get everything fixed.

September 26, 2012 16:03
User photo
Albert Sporer

Trying to setup my wife's email up on her iphone and no luck on sending email.  I am getting the following error "The recipient (her hover account) was rejected by the server because it does not allow relaying."  I have it set up the exact same way on my iphone and my son's and they both work.  Using port 465 with SSL on. Authentication is password.  I have tried SSL off, ports 25 and the others list in one of the other FAQs.  No luck with any of them.   Suggestions?  I am stumped.   ( She has a 3GS with IOS 5.1.1).  She has had for 3 years but just told me she can't send emails from her phone.  

November 03, 2012 19:16
User photo
Tyson Acker
Hover Help Center

Hi Albert,

A relaying error is commonly caused by not having authentication configured, or having an incorrect username / password in the outgoing server settings.

On your iPhone:

- Tap "Settings"
- Tap "Mail, Contacts, Calenders"
- Tap on your email account with us ( Hover )
- Tap on the account again
- Scroll down to "Outgoing Mail Server" and select the "SMTP" field
- Tap on the listing under "Primary Server"

Ensure the following settings are entered:

Server: On
Host Name: mail.hover.com
Username: Your full email address
Password: Your email password
Use SSL: On
Authentication: Password
Server Port: 465

If for some reason these settings will not allow you to send email, go back into the SMTP server settings and use the following:

Server: On
Host Name: mail.hover.com
Username: Your full email address
Password: Your email password
Use SSL: Off
Authentication: Password
Server Port: 587

If you want to test the email password, you can try signing into https://mail.hover.com to verify that you can log into our server via webmail with the email address and password you are using on the iPhone.

November 04, 2012 04:24
User photo
Albert Sporer

Thanks for the response, still no luck.  Have confirmed the password by logging into the web client.  Also deleted the account and tried to set it up new with SSL on and off.  Only other thing I can think of is that her normal use is through her iMac and Outlook.  Is there any issue with having 2 IMAP clients (one from the iphone and one from Outlook on her Mac)?   Thanks again for your help. 

November 05, 2012 16:54
User photo
Tyson Acker
Hover Help Center

Hi Albert -if you're using IMAP there shouldn't be any conflict with having an email account set up in multiple email clients. Also, the outgoing mail is sent by a separate outgoing mail server so that shouldn't be an issue unless she is trying to send email from both email clients at the exact same time. If the email account works in other programs This may be an issue with the connection from the wireless service provider or the iPhone.

November 06, 2012 08:19
User photo
Jorge Luis Aquino Calo

Is very important if some one from hover can contact me at <edit> Please... I having problems with the email..

December 29, 2012 10:21
User photo
Mike Whitman
Hover Help Center

Hi Jorge,

I was happy to help out by giving you a call.

I took out your phone number from your post for your privacy and I hope that you have you have yourself a happy new year!

December 29, 2012 11:10
User photo
Nick Ippolito

Tyson

Thanks for the instructions. Very useful. I used it to reconfigure my Outlook Express email account to enable SSL. A problem I did encounter is that it did not like the mail.hover.com settings for Incoming Mail (POP) or Outgoing Mail (SMTP). When I changed the Incoming setting back to getmail."my domain".com and the Outgoing setting to sendmail."my domain".com it worked fine.

January 03, 2013 15:18
User photo
Nick Ippolito

I am using Outlook Express with SSL enabled to access my Hover email. When I turn on my laptop and access my email I encounter an Internet Security Warning (see attached) concerning a security certificate that could not be verified. When I answer Yes to continue all works well and I never see that warning again - unless I power off and restart. Why am I getting this warning?

January 03, 2013 17:19
User photo
Tyson Acker
Hover Help Center

Hi Nick - In order to use SSL without a security certificate warning, the server address needs to be set to mail.hover.com. You can use the getmail and sendmail addresses if you turn SSL off or click Yes to continue using the server in spite of the warning. I'm not sure why your email client would fail to connect using mail.hover.com, unless there is security software, such as a firewall or over zealous anti-virus program, that is blocking your connection.

January 06, 2013 10:54
User photo
Richard Stetson

My email client is presently configured to use POP3.  Seems like a saw some directions on the Hover Website on how to convert from POP3 to IMAP, but can't seem to find them.  Any hints?  Current client is Outlook 2003, but see a migration to another client soon, Thunderbird seems likely.  Maintaining access to older messages that are now in Outlook is a strong consideration, either by moving the messages from Outlook to the IMAP server or directly from Outlook to T-bird.

January 27, 2013 16:46
User photo
Blair Mueller
Hover Help Center

Hi Richard, 

If you'd like to switch from POP to IMAP you will have to set up a new account in Outlook using the IMAP server settings.  You can then move your emails from your POP account to your IMAP account.  Outlook does not provide the option to change a POP account to IMAP.  Once all your emails are moved to your IMAP account you can delete your POP account. 

With the IMAP account set up, all your emails and folders will be uploaded to our server so when you make the eventual shift to Thunderbird you will need only set up another IMAP account and all your folders and emails will be downloaded there too.  

Let me know if I can help you out with anything. 

January 28, 2013 12:20
User photo
Jason Gaudet

I am having issues with SMTP... I have tried a variety of combos from the data above. I am one of the old Mailbank/NetIdentity customers.  I was once using port 587 with server authentication check marked. (Outlook)

March 16, 2013 17:54
User photo
Rob Lake
Hover Help Center

Hi Jason,

It sounds like you have already, but if not, please try all of the SMTP ports (25, 587, 8025) and see if that does it. If it doesn't, you can try turning on SSL and using port 465 too.

Now if none of that works, and your incoming mail is working just fine, then the most likely explanation is that there's something going on with your network configuration.

If you're at work or anything like that, you'll want to contact your server administrator and make sure that they're allowing you to access whatever port you're using (so 587, for instance).

If you're at home, it may be an anti-virus or a firewall that's blocking your access. If you adjust the settings to make the anti-virus/firewall less aggressive, that should do it.

If none of this does it for you and you keep having a problem, please let us know.

March 17, 2013 12:30
User photo
Jason Gaudet

Robert, after adjusting the firewall, outgoing emails seem to be working now on port 587. However... when I send to my gmail account, the email goes through with no issue. But when I send to emails hosted by my ISP (Bell-Aliant... ie. sympatico/nbnet) those emails leave my Outlook, but never arrive back via the receiptiant email. I logged into those email's webmail and did not find any Spam filters on. Any suggestion?

March 18, 2013 19:20
User photo
Jason Gaudet

Also tried 465 with SSL enabled... same thing: email goes but never arrived in any inbox.

March 18, 2013 19:23
User photo
Andrew Costen
Hover Help Center

Jason, there could be a delay on your ISP's mail server. The fact that they're making it to your GMail address means outgoing mail is working for you. I'd be curious though as to whether emails sent through Hover's webmail (https://mail.hover.com/) make it to your ISP's email.

March 19, 2013 12:20
User photo
Brian McDonough
I just set up my email, and I can send messages fine, but I am not receiving any test messages in my inbox- not even in the webmail client. Thoughts?
April 05, 2013 20:53
User photo
Andrew Costen
Hover Help Center

Good question Brian. Send an email to help@hover.com with the details and let us know the ticket number you're assigned and we'll take a look into it for you.

April 06, 2013 10:33
User photo
Christopher Milne

Same problem as Brian. Our addresses cannot receive mail, but we can send. We are testing using the Hover webmail client so we can rule out device misconfiguration. 

I've filed a support ticket, but perhaps you could post a tutorial on how to configure email settings in the hover interface. As a user, I need this information but all I can find are articles about configuring email clients.

Thank you.

April 16, 2013 08:26
User photo
Andrew Costen
Hover Help Center

Christopher, I see that Tara has helped you out, so you should be in good hands.

April 16, 2013 13:09
User photo
Brad Jordan

I'm trying to use iPhone email client Mail Pilot with my Hover account.  It needs to create 3 subfolders but can't because it needs me to enter the IMAP root folder name and separator.  What would those be?

April 29, 2013 20:49
User photo
Rob Lake
Hover Help Center

Hey Brad, that info populates by default in most clients, but if it's not in Mail Pilot, just enter a forward slash. ("/"  but without the quotes.)

May 01, 2013 15:36
User photo
Dan Faris
I'm having the same problem with Mail Pilot. Adding / as folder separator does not work. It also asks for the root folder. Has anyone at hover had success setting up this iOS app?
May 23, 2013 12:26
User photo
Brennan Valenzuela
Hover Help Center

Hello Dan and Brad, I've spoken to Mail Pilot and they don't currently support the ability to create sub-folders with their app. Here is their response below:

"This is not currently possible in Mail Pilot. However, we've made note of this feature request for consideration in the future."

I believe Mail Pilot's philosophy is to do away with folders and sub-folders. They are looking to change the whole email experience and have their end users work with 'lists.' Here is one article on what they're trying to do:

"With Mail Pilot you get several choices for handling emails beyond the traditional reply and forwarding of messages. Though the bulk of the messages we receive consists of newsletters and advertisements, family and job-related messages typically require some type of action. In traditional mail clients, you have to save messages to folders for later review. In Mail Pilot you can scrub your finger to the right on a message and choose to Set Aside or set it to appear back in your inbox for review in one to five days. This feature is useful for when you need to respond to or review messages when you have more time, but you don’t want to leave your inbox cluttered with messages you’ve already opened."
May 23, 2013 17:58
User photo
Dan Faris
Hi Brennan, I don't want to create sub folders. The app does - when you add an account the app tries to create folders for its own use. It fails, then it asks if we know the information I originally asked for.
May 23, 2013 18:54
User photo
William Irish

Hi Brennan. I'm in the same boat as Dan & Brad. I'm trying to add my hover mail account the the iOS app Mail Pilot with no luck.

Here's a rundown of the process in detail (perhaps more than you want!) :)

Mail Pilot's automated setup *can* connect to the IMAP server, SMTP server, and the Inbox fine. After that, though, it fails to connect to the Sent and Trash folders and cannot create three custom folders - Completed, Set Aside, and Past Due. It gives the error "More Info Needed.  Mail Pilot could not automatically determine the advanced settings for your server. Please provide the additional settings."

At this point, I can specify the Root folder and Folder separator - I've put in the forward slash. 

It then connects to IMAP & SMTP but cannot find the inbox or any of the others. I can then try to *manually* select the inbox, sent, and trash folders. I found that I can successfully link inbox to the INBOX folder but, when I try to link Sent to the "Sent Messages" or "Sent Items" folder it gives the error "Could not connect.  Mail Pilot could not connect to that folder." 

I've had no luck linking Trash to "Deleted Messages" or "Trash" - same message. 
Even with the Root & Separator character set, Mail Pilot cannot create any of those three folders (Completed, Set Aside, and Past Due); it gives the message: "Mail Pilot successfully logged in to your account but the current server settings did not allow it to create the necessary folders.  Check your "Root Folder" and "Folder Separator" settings to make sure they are correct for your server."

Just to reiterate what Brad said - we're not trying to manually create the extra mailboxes - it's the Mail Pilot app that's trying to work directly with the Hover server. Mail Pilot has already linked to my GMail account without any problems.  ...Help? :)
Thanks in advance for any help! - Larry
May 23, 2013 21:11
User photo
Mike Whitman
Hover Help Center

Hello Brad, William and Dan, I was taking a look at the support pages of the application as it is not the built in email software that seems to run trouble free. I did stumble across http://bit.ly/1366TzP which indicates that this is a known issue with the software developers which should be fixed in a upcoming release.

I'd like to try something which is putting "/" (without quotes) as the root and "." (period) as the folder separator. If this doesn't seem to work please drop us a line to help@hover.com and we'll look into why that third party application may not be working.

May 25, 2013 09:46
User photo
William Irish
Mike – Thank you very much for the suggestion! I just tried that (using "/" as the root and "." as the folder separator) with no improvement. I talked with Hover phone support yesterday and they went through the settings and suggest that it's an issue with the Mail Pilot app. At this point, I'm content to wait and see if they can resolve it on their end with an update to the App. As always, many thanks to you folks for your prompt and friendly support. You guys rock! W
May 25, 2013 10:00
User photo
David Levy

My e-mail address is forewarded to Gmail. Each time someone sends me e-mail, a massage that the mailbox is full is returned. my gmail box is not full and direct mail to it does not return such a massage. What do I do to stop this?

June 11, 2013 04:55
User photo
Tyson Acker
Hover Help Center

Hi David - your mailbox quota on our server reached its limit. You can delete messages from our server by logging into our webmail site at https://mail.hover.com with your Hover email address and password. One of our advisors will reach out to you shortly to give you a hand with this.

June 11, 2013 09:01
User photo
david sherrill

hello - recently having issues receiving emails on my android phone. can send from phone but not receive. also have outlook setup with no issues. i tried deleting the account and setting back up according to the tutorial but no luck.  any suggestions?

June 17, 2013 21:48
User photo
Brennan Valenzuela
Hover Help Center

Hi David, there's a few moving parts so I've sent you an email to investigate. I look forward to hearing from you soon.

June 18, 2013 12:29
User photo
Magda Diaz

Just sent you an email, but whenever someone emails me the mail gets bounced. It looks like the email is trying to use my Web domain rather than Hover. Any ideas on where/how to change this? This was working before.

June 18, 2013 13:26
User photo
Brennan Valenzuela
Hover Help Center

Hi Magda, I've just replied to your email, but the problem lies with your web host (i.e. the name servers you are using on your domain).

June 18, 2013 14:45
User photo
Susan Melizan

Good morning, we are trying to configure our email through Hover with Thunderbird - however it's saying that mail.hover.com is invalid. It's also saying our email password is incorrect but I just signed in through webmail and it was fine. Help!

July 01, 2013 10:29
User photo
Brennan Valenzuela
Hover Help Center

Hi Susan, I see that Kevin was able to help you solve your problem, but if you have any more questions, please feel free to reach out to us.

July 01, 2013 13:12
User photo
Dan Ursin

I was trying to set up an smtp client from a .NET MVC4 application and struggled at first. I used the following in the constructor and it worked great:

var fromAddress = new MailAddress("exFrom@example.com", "From ExampleF");
var toAddress = new MailAddress("exTo@example.com", "To ExampleT");
const string fromPassword = "password!";

var smtp = new SmtpClient
{
Host = "mail.hover.com",
Port = 587,
EnableSsl = false,
DeliveryMethod = SmtpDeliveryMethod.Network,
UseDefaultCredentials = false,
Credentials = new NetworkCredential(fromAddress.Address, fromPassword)
};

When I tried to use other ports mentioned in this how-to, I got errors. This works for me. Hope this helps anyone who had the same problem.

July 05, 2013 14:52
User photo
Fabrizio Fiori

Is there a way to push or force IMAP to update all devices?  I recently changed all my email from POP to IMAP.  I've connect to the Hover IMAP server with multiple devices and am having issues only with my tablet.

I receive the email, but not all the emails are complete, many have the title, subject and the body of the email is empty.  When I go to Outlook, other devices or WebMail it's fine, all the text or attachments are there.  I once in a while get the message "More Details" and when I click that it pull the body of attachments, but that message / link doesn't pop up most of the time.  I haven't been able to figure out a way to force the email on the tablet to pull that email down again).  I'd say it's not every email, but 1-2 out of 3 are like this, just empty with sender and subject.

- Samsung Galaxy 1 (p7510)

- Android 4.0.4

- Native Mail client that came with the tablet/Android

 

Any suggestions?  I suspect I need to get a new Android Mail client, but want to check first.

 

Thanks.

 

August 25, 2013 09:14
User photo
Brennan Valenzuela
Hover Help Center

Hi Fabrizio, you did the right thing by switching to IMAP if you were looking for global mail syncing. The issue sounds like it is local to your device. My suggestion is to check for firmware upgrades, uninstall, then re-install your email account again. Hope that helps.

August 25, 2013 14:01
User photo
Ian William Ward

Hi folks

how about detailing the email settings for the new opera mail that was launched a couple of moths ago - looks very nice but not sure I've set it up properly and a tutorial similar to the ones you have for Thunderbird/Outlook etc would be great

 

Regards

W

September 08, 2013 07:13
User photo
Brennan Valenzuela
Hover Help Center

Hi Ian, that's a great suggestion. We'll put one in the works.

September 09, 2013 18:15
User photo
uneek GmbH

Hi,

have got 2 tickets running with you guys, bir no feedback as yet.

I have got a mailbox package. I can send mails but can't receive. (webmail, client and phone)

I really need this to be sorted pretty quick.

Cheers

September 13, 2013 02:27
User photo
Sam Coulombe
Hover Help Center

Hey there, I see those requests and I am on my way to claim them. Keep an eye on your inbox I will be updating you there. 

-Sam

September 13, 2013 19:51
User photo
Mistretta Ana Clara

Hello, I have my account configured with WIX DNS and I can't make my email work. It logs in vía Webmail and sends emails, but can't receive any. What am I doing wrong?

Thanks!

September 30, 2013 08:07
User photo
Henry Abey
Hover Help Center

Hi Mistretta, I'll send you an e-mail right away so we can get your e-mail working for you.

September 30, 2013 08:37
User photo
Ian William Ward
Hi folks Really sorry to have to post here but now had a ticket submitted for 5 days about a problem with iPhone settings and its not even been assigned to anyone yet If I knew someone was assigned to this and was looking at the problem that wouldn't be too bad but just feels like I'm being ignored What has happened to the a1 customer support we used to get - we used to get very quick responses on the few times I've had issues If hover don't address response times they are going to loose customers Regards to all I'm a uk subscriber to personal email so the telephone call help desk approach isn't really an option for me
October 02, 2013 02:36
User photo
Henry Abey
Hover Help Center

Hi Ian, sorry for any delay. We'll be sending you a response right away so we can get your e-mail working. You definitely shouldn't have to wait so long for a response.

October 02, 2013 08:26
User photo
Janet Benton

Previoulsy I used ot get all emails on all three deveices - desktop, iphone and ipad. Now - since recently reinstalling various email accounts - If my desktop computer is on and receiving emails they are no longer also sent to my iphone and ipad. What do i have to change to return to getting my email equally available on all three?

Thanks

October 30, 2013 10:21
User photo
Henry Abey
Hover Help Center

Hi Janet, it sounds like your computer has been setup to use POP3 instead of IMAP, so the e-mails may no longer be on our servers. I'll be sending you an e-mail soon to help get this fixed for you.

October 30, 2013 12:54
User photo
Stéphane Deraeve

Hello,

not returned to webmail with my new email address hover
either the address or the password is known. help me

November 06, 2013 13:21
User photo
Henry Abey
Hover Help Center

Hi Stéphane, I see you've sent us a help request via e-mail. Please keep an eye on your inbox will be sending you a reply right away.

November 06, 2013 15:16
User photo
Stéphane Deraeve

I just can not go to the page to see the mails,

Authentication failed. Invalid credentials !!!!!

November 06, 2013 15:21
User photo
Stéphane Deraeve

hank you for the answer but I see that next to my email address I do not have the password just mention ...... Edit:
address forward delete and no "password"

November 06, 2013 16:05
User photo
Henry Abey
Hover Help Center

Stéphane, we sent the e-mail to your Gmail address, not your Hover account. Do you still have access to Gmail?

November 07, 2013 12:42
User photo
Michael Quinn

I figure I should add a comment in case someone else is spending the day trying to sort out the same problem I did.

The SMTP URL is mail.hover.com - not smtp.hover.com

Yeah I just spent a day trying to troubleshoot different ports and SSL settings. Turns out I'm an idiot.

November 11, 2013 13:53
User photo
Stéphane Deraeve

Thank's every body hit's ok now !!!!! 

November 11, 2013 13:55
User photo
Henry Abey
Hover Help Center

Glad to hear everything's working for you guys now! Let us know if you need anything else.

November 13, 2013 18:40
User photo
Alex Peters

Are there any plans at this stage to support TLS in addition to the current SSL offering?

January 11, 2014 06:37
User photo
Henry Abey
Hover Help Center

Hi Alex, we don't currently have plans to add TLS support. It may be something we can add to our to-do list down the line, but it's not on our immediate roadmap. Thanks for the question! 

January 13, 2014 08:51
User photo
Andrew Chan

If I use outgoing SMTP on port 25, 587 or 8025, I need to turn SSL off and my hover username and password are sent as plaintext from my computer through the the net to reach the hover server which may possibly be sniffed by someone.

If I use outgoing SMTP on port 465 with SSL on, my hover username and password are encrypted from my computer through the the net to reach the hover server which should be a bit safer.

Please correct me if I'm wrong.

Thanks.

February 09, 2014 10:29
User photo
Alexandra O'Neal

A question - I've set my email Hover service for a particular address to point to another email address. A few days later I changed it to point to a new email address. How long before emails actually start forwarding to the new address?

Thanks :-)

March 22, 2014 20:33
User photo
Blair Mueller
Hover Help Center

Hi Andrew, 

sorry we never got back to your forum post.  Yes, using SSL will create a secure connection in which all your personal information is transmitted, and that is much safer than not having SSL enabled.

Alexandra,

The changes you made should take effect right away, however there is a limit to the number of email that can be sent when you create a new email address.  It gradually increases over the course of 24 hours.  Are you still having any trouble with the forwarding today?

March 23, 2014 13:44