Topics/Knowledge Base/Renewals

How do I renew my Hover services?

Tyson Acker
posted this on March 18, 2012 17:02

This tutorial will show you how to renew your existing registered domain names and personalized email addresses.

Renewing your registered domain name

To renew a domain name

1. Sign in to your Hover account at https://www.hover.com/signin

2. Do one of the following:

  • If you have more than one domain name in your account click the domain name that you want to renew or mouse over the domain name and click Renew.

 

 

From the drop-down list, choose the number of years for which you want to renew, and then click Confirm.

 

 

  • If you have only one domain name in your account, you will be taken directly to your Domain Details page. Click Renew.

 

 

In the Shopping Cart, select the number of years for which you want to renew (and add mailboxes if you want), and then click Checkout.

 

 

3. Select Use credit card or Use PayPal to choose your preferred payment method. If you select PayPal, a pop-up window appears that allows you to sign in to PayPal and verify the payment. For more details on processing PayPal payments click here.

 

 

4. If you are paying by credit card, enter your billing information, scroll down, and then click Continue.

 

 

If you already have a credit card on file, the Billing Information page autofills the relevant fields. If you want to use a different card, click Use a different card and enter the information associated with that card, and then click Continue.

 

 

5. Put a check next to I have read and agree to the Terms of Service and then click Purchase Now to finalize the transaction.

 

 

Your renewal is now complete.

 

Renewing your domains in bulk

To process a bulk renewal for multiple domain names

1. Sign in to your Hover account at https://www.hover.com/signin

2. Under Manage Your Domains, put a check next to each domain name that you want to renew, select Renew from the drop-down list, and then click Bulk Edit.

 

 

3. Select the number of years for which you want to renew each domain, and then click Confirm.

 

 

4. Select Use credit card or Use PayPal to choose your preferred payment method. If you select PayPal, a pop-up window appears that allows you to sign in to PayPal and verify the payment. For more details on processing PayPal payments click here.

 

 

5. If you are paying by credit card, enter your billing information, scroll down, and then click Continue.

 

 

6. Put a check next to I have read and agree to the Terms of Service and click Purchase Now to finalize the transaction.

 

 

Your renewal is now complete.

 

Renewing your personalized email address

To renew a personalized email address

1. Sign in to your Hover account at https://www.hover.com/signin

2. Click the Email tab.

3. Mouse over your primary email address and then click renew.

 

 

3. Click Yes to continue.

 

 

4. A one (1) year renewal is selected by default. To change the renewal term or the number of mailboxes, choose the options you want from the drop-down lists, and then click Checkout.

 

 

5. Select Use credit card or Use PayPal to choose your preferred payment method. If you select PayPal, a pop-up window appears that allows you to sign in to PayPal and verify the payment. For more details on processing PayPal payments click here.

 

 

6. If you are paying by credit card, enter your billing information, scroll down, and then click Continue.

 

 

If you already have a credit card on file, the Billing Information page autofills the relevant fields. If you want to use a different card, click Use a different card and enter the information associated with that card, and then click Continue.

 

 

7. Put a check next to I have read and agree to the Terms of Service and click Purchase Now to finalize the transaction.

 

 

Your renewal is now complete.

 

 

Comments

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Thomas Kennon
What about mailing an international money order? I have done that in the past because I am reluctant to do online electronic transactions. I had my identity stolen once and I do not want to risk it again. Please include this renewal option's explanation in your help section.
May 05, 2012 07:43
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Tyson Acker
Hover Help Center

We only accept electronic forms of payment at this time.  To prevent online fraud and prevent people from using our service to register phishing websites, we need to verify all transactions.  We do not accept anonymous forms of payment.  We are part of Tucows, a publicly listed company in Canada, and we take strong precautions to protect the privacy of your information.

May 12, 2012 10:09
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Lenny White

It appears that we now have no choice but to accept Hover's FORCED "Auto-Renewal" policy or cancel the domain? Many of us prefer to manually renew our domains. Personally, I'm disabled and on a fixed income. I prefer to renew my domains manually. With Hover's recent price increases, it doesn't seem like it's a very good idea to piss off customers right now. There are a number of registrars out there that charge less and don't automatically assume I want mailboxes, DNS, etc. While it will be a hassle to transfer all of my registrations, it wouldn't be too much more work than manually renewing them.

I'm also not particularly happy that you automatically entered incorrect DNS information and nameservers. I have a hosting service and my nameservers were already set up. I just happened to notice that you decided to automatically change the nameservers I had listed and create DNS records.

So, my main questions is, how do I opt out of "Auto-Renewal", so that I can renew domains manually when I know I have enough money to cover them?

May 14, 2012 05:46
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Tyson Acker
Hover Help Center

You can manually renew your domain names at any time before expiration to add additional years to an existing registration term.  The Hover system renews active domain names only if they are not renewed manually before expiration.  If you have a domain name that you do not want to keep, then you will need to cancel it before the next billing date.  Click here for instructions on how to cancel a domain name.

You will receive up to 7 email notices before services are renewed by the Hover system.  Click here to view instructions on how to set your renewal reminder preferences.  The renewal reminders are sent to the primary email contact listed on the settings page.

A domain name's name servers are reset on expiration.  This points expired domain names to a landing page indicating that the domain name has  expired.  This provides an additional reminder to the domain owner that they need to renew the domain name if they want to keep it.  We have a 40 day grace period for expired generic top-level domains, such as .com and .net for example.  Please note that the DNS records under the DNS tab in Hover have no effect on your domain name if it is not pointed at Hover's name servers.

We have not increased our regular prices since we launched Hover in 2009.  We charge $15 per year for registering and renewing most top-level domains.  Details are available on http://hover.com/pricing.  Some customers came to Hover with grandfathered pricing plans from previous service providers.  The domain registries regularly increase their fees to domain registrars and we have increased renewal rates in some of those grandfathered plans in response to higher registry costs.

May 14, 2012 10:03
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William Bunce

Is it possible to renew without the 6 additional email accounts that I do NOT want?

May 26, 2012 01:07
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Tyson Acker
Hover Help Center

@William - a member of our customer service team can remove the email addresses from your service so you can renew the domain only.  I see you sent us a support ticket already and I'll make sure that is taken care of for you.

May 28, 2012 07:54
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Ethan Stanislawski

I don't want to renew my mailboxes; they add $45 to the exchange, and I already host my email somewhere else, but it doesn't seem like there's a way to get rid of them

July 13, 2012 03:33
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Annette Juhler Kjær

I don't use my hover mail much, but the rest of the family does. Today our account closed since I didn't check my inbox - and didn't notice the warnings that might have been sent to me. How can we get our account reopened asap???

December 08, 2012 12:20
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Mike Whitman
Hover Help Center

Hi Annette,

I see that you have managed to log into your account or use our quick renewal at http://www.hover.com/renew to process the renewal of your email addresses. I see that the account is now showing active and you will now be able to access all of your email accounts.

Mike

December 08, 2012 12:53
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Marcel Pons

Hi, I want to renew my e-mail account for more than one year. How can I do it?

December 11, 2012 07:25
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Blair Mueller
Hover Help Center

Hi Marcel, 

You can select the number of years you wish to renew your services when you go through the renewal process.  You will see a column on the check out page for "term".  Here you can choose the number of years.  You can renew up to a total of 10 years.  If you have any trouble renewing please feel free to contact us, and we can help. 

You may find this article helpful: 

https://help.hover.com/entries/21161188-how-do-i-renew-my-hover-ser...

December 11, 2012 18:17
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katrin schwenk

Hi,

in theory it is nice to renew for multiple Years, but please note that not possible to select, as described in the Help discription.

 

December 19, 2012 04:03
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Blair Mueller
Hover Help Center

Hi Katrin - I just checked our site and I am still seeing the option to add multiple years.  You have to move your mouse over the line in the order to see the options appear, however if you're still not seeing it, I have opened a help request for you with a bit more detail, ticket #619485. 

I have also attached an image here so you can see what I see when I hover my mouse over the order. 

Let me know if you still need help with this.  We can converse over that ticket I sent you. 

December 19, 2012 13:28
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michael costello

Hello--your main renewal page mentions increasing discounts for longer renewal periods, yet when I go to the pricing page, the renewal price is (15 x no. years). Is there a discount for renewals or not?

Thanks!

January 25, 2013 12:30
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Blair Mueller
Hover Help Center

Hi Michael, 

You are right, the renewal page does mention multiple year renewal discounts, however our system has not yet been set up to automatically apply those.  Give us a call and we'll see if we can work something out for you.  You can call our toll free number 1-866-731-6556 Mon-Fri between 8am-8pm.

 

January 25, 2013 15:59
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Paul Thurlow

i  have renewwed my domain and e mail , i would expect that the invoice would be immediately issued or a least a conflrimation e mail.

February 23, 2013 11:25
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Andrew Costen
Hover Help Center

It can actually take a few hours to process in our system before it renews. I'm going to send you a quick email to discuss it though.

February 23, 2013 12:30
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Hamid Ghorayshi

I like to renew my domain for 5 years but no need to have the "Plus Mail" any more. How can I do it online?

April 01, 2013 03:22
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Rob Lake
Hover Help Center

Hi Hamid,

I just sent you an email. Please get back to me when you can and we can get this taken care of in no time.

April 01, 2013 17:45
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Piotr Solarz

How can I renew domain, that should be payed one month ago and now is in  suspend state?

This domain is not listed in my account, but I'm still in whois data for this domain.

 

 

May 07, 2013 05:13
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Rob Lake
Hover Help Center

Hi Piotr,

I see Tara sent you an email explaining how to renew your domain. Along with the steps she provided, (and that are also listed in this article), you can also renew your domain at https://www.hover.com/renew

May 07, 2013 16:09
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Graeme Williams

I thought you were planning on adding an option so that I could bring all my domains to the same renewal date.  Did that happen, or is it still a plan?

June 13, 2013 10:13
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Brennan Valenzuela
Hover Help Center

Hi Graeme, currently there is nothing on the roadmap to add this feature in the future, but we will continue to consider this option as Hover grows and we receive more requests.

June 13, 2013 12:54
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Keith Stansell

My email renewal is coming up in a few days - I'd like to change from Plus to one of your new lower cost options, but I can't figure out how to change that.  How do I do that?

August 14, 2013 18:35
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Brennan Valenzuela
Hover Help Center

Hi Keith, we'd be happy to help you out. You should receive an email from Kim very shortly. You're in great hands.

August 14, 2013 19:04
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Des McCrory

Hi,  Email packages have recently changed. I'm currently on Plus (with 2 mailboxes) but the new Classic Mail (with 5 mailboxes) is cheaper for me.  I'm about to renew, how do I change to Classic Mail from my old Plus deal?

August 25, 2013 04:58
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Siham Mohammed
Hover Help Center

Hi Des,

No problem, we can complete the mailbox update for our end. I have created an email request with some more details which you should receive shortly.

August 25, 2013 14:53
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Kate Nielsen

Why is there no option to remove the additional mailboxes.  This is extremely poor UX design.  Will it be addressed in an update?

August 25, 2013 17:40
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Brennan Valenzuela
Hover Help Center

Hi Kate, thanks for the suggestion. I've submitted the feature request on your behalf.

August 28, 2013 16:59
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angelica oliveira

So, somehow, while I was using hover email, my account was turned into a plus email for a testing period. About a month ago, it was time to renew, but I simply did not have the option to revert back to a normal account. I do not want to pay fifty dollars for just one email account, that is too expensive. Can you please let me know how I can retrieve my mail by renewing my account as a basic email and not plus?

September 13, 2013 08:32
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Brennan Valenzuela
Hover Help Center

Hey Angelica, we have your help request. You can expect a reply from Samantha soon.

September 13, 2013 22:18
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Tim Luzadder

I too would like to renew just the domain name.  I host my mail elsewhere and have no need for these mailboxes.

October 11, 2013 16:05
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Joel Pais
Hover Help Center

Hey Tim! We can take care of that for you. I'll shoot you a quick email with more details.

October 11, 2013 16:10
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Adi Rule

Sorry if this is answered elsewhere; I couldn't find it -- does the renewal take effect from the date the bill is paid or one year from the last date? I just got a reminder that my renewal is due by 2/5/14, but if I pay now (11/6/13), will my next renewal be due 11/6/14 or 2/5/15? Thanks!

November 06, 2013 08:54
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Henry Abey
Hover Help Center

Hi Adi, if you renew your domain now, it will add one year to the current expiry date and then renew again next on that new date. Thanks for the question!

November 06, 2013 14:52
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Laurie Fox

One of our domains is coming up for renewal next month.  I would like to synchronize the renewal dates of our 3 domains.  Is it possible to do that?

Thanks for your help!

February 03, 2014 14:49
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Joel Pais
Hover Help Center

Hey Laurie, it would not be possible to consolidate your renewal dates under one preferred date. These are fixed at the registry level and cannot be modified through Hover (aside from the year).

February 03, 2014 15:12
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Laurie Fox

Bummer.  But thanks for your clarification!

February 03, 2014 15:52
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Marianne Hegedus
Hello, In the past I was able to apply a discount coupon when doing a domain renewal, I don't see the Apply Coupon area anymore, has it moved or is it no longer available or... ? Thanks.
March 24, 2014 09:01
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Joel Pais
Hover Help Center

Hi Marianne, promotional codes are still available for the first order under a new account. It would not be possible to use these codes after an order has been placed on that new account.

March 26, 2014 13:16