Topics/Knowledge Base/Email

How to: Use Hover webmail

Tyson Acker
posted this on Apr 02 22:48

This tutorial is our how-to guide for using Hover webmail.  Click on any of the links below to jump to a specific section.

 

Log in to webmail

 

To log in to Hover webmail, complete the following steps:

  1. In your browser's address bar, type mail.hover.com.

  2. Next to E-Mail Address enter the full email address of the account you are signing into.
    Next to Password enter the password for this email account.


    • If you are using Internet Explorer 9, click the enable Compatibility Mode button pictured below:

You are now signed in to Hover webmail.

 


Add attachments

Standard Interface

  1. While composing an email in webmail, click Attach.

  2. From the pop-up window, select the file you wish to attach to your message, then click Open.

  3. The file is now attached to the message.



Basic Interface

  1. While composing a new email message, scroll to the bottom of the window and click Browse.

  2. From the pop-up window, select the file you wish to attach to your message, then click Open.

  3. Click Attach.

  4. The file can now be seen attached to the message. You can remove the file from the message by selecting the file from the Attachments box and then clicking Remove.


Address book contacts

 

The address book in Hover webmail has a capacity for 500 contacts.  This tutorial will show you how to manage your address book contacts.

Add Contacts

  1. Click on the icon to the right of the Address Book heading.

  2. Enter any relevant contact information (fields marked with an asterisk are required), then click Save.

 

Address Emails to Contacts

There are two ways to do this:

  1. Select All underneath the Address Book heading.



    Put checkmarks in the boxes next to the contacts you want to send a message to, then click Send Message.

  2. When composing a new message begin typing a contact's name. Hover webmail will display contacts that match what you've typed so far. Select one of the suggestions to add it to the list of addressees.

 

Add Contacts in Basic Webmail

  1. Select New Contact from the second drop-down menu in the top left corner, then click Go.

  2. Enter any relevant contact information (fields marked with an asterisk are required), then click Save.


Auto-reply / vacation message

 

Auto-reply messages are a great way to let people know that you are away for an extended period of time.

This tutorial will show you how to compose and enable an auto-reply message.

  1. Select Mail under the Settings heading.

  2. Click Vacation.

  3. Type in the message you would like to be automatically sent to anyone who sends you an email in the text box next to Vacation Auto Reply Message.  Put a checkmark in the box next to Enable vacation message to have your auto-reply message automatically sent to anyone who sends you an email message to your Hover account and then click Save.
     


Block and safe senders lists

 

The Hover webmail system provides a block and safe sender tool that allows you to block or allow email from specific senders.  Please note that the Block List and Safe Sender List have a combined limit of 300 entries.

If you see the following error message when attempting to add an address to your Block or Safe list, you have reached the 300 address limit.

 

 

You should consider revising your Safe Sender and Block list to fit below the limit. Replacing multiple addresses ending in the same domain with a wildcard (*) is a good way to trim down these lists.

 

Method 1

  1. Add a check to the message you would like to add to your Block or Safe list and then click on More Options and select Block Sender or Safe Sender from the list.







     

Method 2

  1. Click on Mail under the Settings heading.

  2. Click on the Blocking tab.

  3. In the box on the left under the Block Senders List or Safe Senders List headings, enter the email address you want to block or mark safe and then click Add.


     

Wildcards, such as *@hotmail.com, are useful if you want to ensure all addresses ending with the same domain name are blocked. You will need to ensure that you enter a portion of the sender's email address or domain as it appears in the sender's "Return-Path." The return path is in the first line of the email headers.   Click here to view our section on how to view email headers.


Block / show images

This tutorial will show you how to block or show images present in your email messages.

  1. In your Hover webmail, click on Mail under the Settings.

  2. Select the appropriate Block Images option. Whatever you select will apply to all incoming email messages.
    You can either: block all email images; allow all email images; or allow only the images present in emails from your listed contacts.


Change email password

 

This tutorial will show you how to change your email password while logged into Hover webmail.

  1. In Hover webmail, select General under the Settings heading.

  2. Click on the Password tab.

  3. Enter your current email password next to Current Password, and enter your new email password next to New Password and Confirm Password, then click Save.


Clear cache and cookies from your web browser

 

Temporary Internet files are used to load frequently visited websites faster, but they may need to be deleted occasionally to free up space and remove old or corrupted files.  If you are having trouble loading webmail, it may help to remove your browser's temporary files.  Click on one of the links below to step to the instructions for your web browser:

Internet Explorer 9
Mozilla Firefox 8
Google Chrome 15

Internet Explorer 9

  1. Click on the gear icon and select Internet options.

  2. Click on the Delete button.
     
  3. Put checks next to Temporary Internet files and Cookies and then click on Delete.


     

Firefox 8

  1. Click on the Firefox menu, select History, and then click on Clear Recent History.
     
  2. From the "Time range to clear:" list select Everything.  Put checks next to Cookies and Cache and then click on Clear Now.


     

Google Chrome

  1. Click on the wrench icon and select Options.

     
  2. Select Under the Bonnet on the left hand side and then click on the Clear browsing data... button.


     
  3. Next to "Obliterate the following items from:" select the beginning of time, put checks next to Empty the cache and Delete cookies and other site and plug-in data, and then click on Clear browsing data.



Compose a new message

  1. To write a new message, click on the New button in the top left corner.
     
  2. Next to the To button enter the email addresses you want the message to be sent to. Or click on the To button to select an address from your saved contacts (separate multiple addresses with a comma).

  3. You can send a carbon copy of the message to other addresses by clicking on the Add Cc link and then entering addresses as before.

    In the example below, agent3@smith.net will receive a copy of the message, but the message will be addressed to agent2@smith.net. Agent2@smith.net, and any other cc recipient, will be able to see that a copy was sent to agent3@smith.net



    You can send a blind carbon copy of the message to other addresses by clicking on the Add Bcc link and then entering addresses as before.

    In the example below, agent4@smith.net will receive a copy of the message, but the message will be addressed to agent2@smith.net, and she will see that a carbon copy was sent to agent3@smith.net. However, no other recipients (addressed using to, cc or bcc) will be able to see who a blind carbon copy was sent to.

  4. Next to Subject enter the subject of your email message.

  5. In the large space below Subject you can type out the body of your message.


Download email from a POP3 account

 

This tutorial will show you how to download messages into Hover Webmail from another email account using POP3.

To set up a POP3 account in webmail, complete the following steps:

  1. Select Mail from the Settings heading.
     
  2. Click on the POP tab.
     
  3. Click Add New Account.

     
  4. Next, enter in the following information:

    POP Name - This is name is for you to identify the account by.
    POP Server Name - The POP server name will be provided by the provider of the email account you are trying to download.
    POP Server Port - Use port 110 if you do not put a check in the Use secure connection box. Use port 993 if you do put a check in the Use secure connection box.
    Use secure connection - Putting a check in this box will make Webmail access your other email account through an encrypted connection.
    POP User Name - Enter the username you use to log into your other email account.
    POP Full E-mail Address - Enter the full email address of the account you are trying to download messages from.
    POP Password - Enter the password you use to log into your other email account.
    Destination Folder - Select the folder you wish messages from your other email account to download into.
    Leave Messages On Server - Put a check in this box if you wish a copy of the messages you download to be left in the original email account.
    Server Timeout - This is the length of time our server will wait for a response from the POP server before terminating the connection. Leave it at the default, 60, unless otherwise specified by the provider of your other email address.

  5. Click Save.



Email filters

Email filters are a great way to redirect email based on the From, Subject, To, or CC fields. For example, you might have all email from specific senders directed into their own folders to help organize and sort your email.  This tutorial will show you how to create filters in Hover Webmail.

Create a New Filter

  1. Select Mail under the Settings heading.

  2. Click Filters.

  3. Click Add New Filter.

  4. Use the first drop-down menu to select what criteria type will be used to filter your incoming messages.

  5. Use the second drop-down menu to select the qualifier for your filter. Then in the text box to its right, type in the search criteria that will be used by the filter.


  6. Select the first radio button and type in an email address to have the filtered messages automatically forwarded to another email address.

     
  7. Select the second radio button to have the filtered messages automatically moved to a folder of your choice. Select the destination folder from the drop-down menu.

  8. Select the third radio button to have the filtered messages automatically Deleted.
     
  9. Click Save to create the filter you have set up.




Email signature

 

Signatures automatically insert a standard footer at the bottom of all outgoing email messages.

This tutorial will show you how to create and enable an email signature.

  1. Select Mail under the Settings heading.

  2. Click Signature.
     
  3. Enter your email signature into the text box next to Type a text signature for your e-mail messages.  Put a checkmark in the box next to Enable Signature to have Webmail add the signature to the end of your outgoing email messages and then click Save.
     


Email size and storage limits

 

All Hover e-mail accounts provide 2 GB of server side storage for archiving messages. You can send messages up to 25 MB in size.

In some of our documentation you may see 35 MB listed as the maximum email size - this is technically accurate, but is not the effective limit. The maximum file size on our server for an outbound email is 35 MB, but when sending an email the size of the message is increased due to the Base64 encoding used to format the message. The size increase can sometimes be more than 25 percent.

Because of this, 25 MB is a more practical expectation, though this number is still dependent on how efficiently the email message and its attachments can be encoded before delivery.


Email forwarding

 

This tutorial will show you how to automatically forward email from your Hover webmail address to another email address.

Please note that email that has been identified as spam by our system will be trapped by the webmail Spam folder and will not be forwarded. The reason for this is when a piece of spam email is forwarded by our server, the receiving server considers us to be the source of the spam even though we weren't the original sender. If too much spam email is forwarded by our system it can result in a blacklisting of our forwarding server. Blacklists temporarily prevent any email from being forwarded for all email addresses in our system. This is extremely disruptive for our customers. By filtering email for spam before forwarding, we are able to provide a more reliable email forwarding service.

If email from a legitimate sender is going to your spam folder, you can add their email address or domain to your Safe Sender List. This will mark all email from the sender as safe and all new messages from that sender will be forwarded.

  1. Sign in to Hover webmail at https://mail.hover.com with your email address and password.
  2. Select Mail under the Settings heading.

  3. Enter the address(es) you wish to forward messages to next to Forwarding. Separate multiple addresses with a comma.

    To leave a copy of forwarded messages in your Hover webmail account, select the Forward and keep a copy radio button.
    To forward messages without leaving a copy in your Hover webmail account, select the Forward, then discard radio button.
    To disable forwarding from your Hover webmail account, select the Disabled radio button.  Click Save when finished.
     


File storage and sharing (Mail+ only)

 

File sharing will allow you to share files outside of email.  The largest file attachment you can send in your email is 25 MB.  Using file sharing you can share or store a back up copy of files larger than 25 MB.  This tutorial provides an overview of our file storage feature.

Please note - files uploaded to webmail count against your mail storage quota.  If your email account has a 2 GB quota and you upload a 1 GB file, that will leave 1 GB of free storage quota for your email messages.

To access your file storage, click on the File Storage link under the Settings category in the left hand navigation.


Uploading Files

When you share files, they can be viewed or downloaded by others up to 50 times within a 24 hour period, that is, the link can be clicked up to 50 times. This restriction applies to all views of all of your shared files, not views per person or per file.  There is also a bandwidth restriction of 1 GB of transfer every 24 hours.

To upload a file, select File Storage under Settings and then click on the Browse button.
 


 

Browse to and select the file you want to upload and then click Open.




You can select a folder to upload the file to, or upload the file to your root directory.  Click on Go when you are ready to upload your file.

 

You will receive a message that the file uploaded successfully after the upload is complete.  Large files may take a few minutes to upload.

 

 

Create Folders

You can create customized folders to organize your files.  To create your own folders, select the Create Folder tab, type a name for your folder, select the folder location, and then click on Create.



As pictured below, the new folder has been created.


 

Share Your Files

To share files and folders, put a check next to the files and/or folders that you would like to share and then click on the Share button.

 

You will receive a message that the files/folders shared was successful.

 

To locate the public sharing link for a file, mouseover the filename and click on the public link icon, as pictured below.

 

A pop-up window will appear containing the public sharing link.  You can copy this link to share the file over email, instant messenger, social networking, etc.



When someone visits your public link, their web browser will prompt them to open or save your file.  The example below is from Internet Explorer 9.
 


Import/Export contacts

 

This tutorial will show you how to export your Webmail contacts into another mail program. The contacts can be exported by group, or all at once.

To import or export contacts, complete the following steps:

  1. Click All under the Address Book heading from the column on the left-hand side of the Webmail screen.

  2. Click Manage Contacts from the menu of buttons near the top of the Contacts page.


  3. Skip to step 6 for help importing contacts. 

    To export contacts, click on the Export tab on the window that pops up.  Select the All radio button to export all Webmail contacts, or select the second radio button and choose a Group to export from a specific group. Then select Outlook 2000 (*.csv) from the drop-down menu.

     
  4. Click Export.


     
  5. Select the Save File radio button and click OK.

  6. In the drop-down menu, select the the program your contacts were exported from. Then click Browse.



  7. Select the exported file containing your contacts and then click Open.

  8. (If you wish to add the contacts you are importing to a group, put a check in the box next to Add imported contacts to group and select the appropriate group from the drop-down menu).    Click Import.

Messages displayed per page

 

This tutorial will show you how to change the number of email messages that are displayed on a single page.

Please note that, depending on the quality of your internet connection, choosing to display too many messages on a single page can reduce the speed of Hover Webmail.

In the top right corner of the Webmail page, you can see the range of messages that are currently being displayed out of the total number of messages in the selected folder.


 
To change the number of messages displayed per page, use the following steps:

  1. Select General under the Settings heading.

  2. Select the number of email messages you wish to e displayed per page from the drop-down menu next to Items Per Page, then click Save.


Restoring deleted email (Mail+ only)

 

Deleted email messages may be recovered by our customer service team if you have our Mail+ service and you contact us within 14  days of deleting an email message or group of messages.  Our engineering team takes regular back up images of mailboxes to allow us to recover deleted email email. 

We may be unable to recover your deleted messages if:

  1. The email was deleted within four hours of being received.  Email that has been stored on our mail server for less than four hours may not have been included in a back up image.
  2. You download your email using a POP3 mail program.  If you use a POP3 mail program and it is configured to download messages automatically and remove copies from our server, we will be unable to save back up images of your messages.  You should switch to IMAP if you want us to be able to recover deleted email.


Search messages

This tutorial will show you how to search for a specific message, or messages, in Hover webmail.

  1. In Hover webmail, select the folder you want to search through.

  2. You will find the message search tool in the top-right corner of the window.


    1. From the drop-down menu, select the type of search criteria you'd like to use.
    2. In the text box to the left, enter the search criteria.
    3. Click Search Mail.

Messages in the selected folder that match your search criteria will now be displayed.


Spam settings

 

Add a Custom Spam Tag

By default, when a message arrives in your mailbox that webmail scores as spam, that message has a flag added to it, marking it as spam. The spam flag isn't visible to you, but if you add your own custom tag, then all incoming spam messages will have your custom spam tagged added to their subject line.

Here's how to customize your webmail's spam tag:

  1. In your Hover webmail, select Spam from the Settings heading.

  2. Uncheck the box next to Add a Custom Spam Tag, then enter whatever text you want to use as your custom spam tag.

  3. Click Save.

 

Choose a Spam Folder

 

By default, incoming spam messages are sent to your webmail Spam folder. However, you have the option of changing the destination folder of incoming spam.

Here's how to change your destination spam folder.

  1. In Hover webmail, select Spam under the Settings heading.
  2. From the drop-down menu next to Choose a Spam Folder, select the folder you would like incoming spam messages to arrive in.

  3. Click Save.

 

Choose the Spam Block Level

If you are receiving too much spam in your Inbox, or too many false positives in your spam folder, adjusting the spam block level may help. The spam block level determines how likely it is a message will be marked as spam. A higher block level means messages are more likely to be marked as spam (this includes false positives).

  1. In your Hover Webmail, select Spam from the Settings heading.
  2. Choose your desired spam block level from the drop-down menu next to Choose Spam Block Level.

  3. Click Save.


Standard and basic 

This tutorial will show you how to switch between the Standard and Basic versions of Hover webmail.

You can always choose which version of Webmail you want to use when logging in at https://mail.hover.com
Simply click the appropriate radio button immediately above Log in to Webmail.



Switch Between the Standard and Basic Versions When Already Logged in

  1. Click General under the Settings heading.

  2. From the drop-down menu next to Desired Interface, select the version of Webmail you'd like to switch to, then click Save.


Time zone

 

This tutorial will show you how to change the time zone in your Hover Webmail account. It is important to keep this up-to-date if you are traveling, otherwise the time stamps on your emails will be incorrect.

  1. In Hover Webmail, select General under the Settings heading.

  2. From the drop-down menu next to Your Time Zone, select your current time zone, then click Save.


View email headers

This tutorial will show you how to obtain the full headers from your email messages in Hover webmail.  Viewing headers is useful for email troubleshooting, including email delays, spam, viruses, and abuse issues.

  1. In Hover webmail, open the message of interest and then click on More Detail.

     
  2. Click Message Source.

  3. A window will pop up containing the Internet headers and content the email message. If the email was sent as HTML you will also see the HTML source of the message.


Web based calendar (Mail+ only)

 

The web-based calendar feature allows you to manage your schedule online in webmail.  This tutorial provides an introduction the calendar's features.

Introducing Webmail Calendar

After logging in to your web-based email, you will find the Calendar section in the left hand menu.  You can click on Day View, Week View, or Month View to view or add upcoming events.


 

Click on the calendar icon to open a month-by-month view to select individual dates.

 

 

Adding Events - Day View, Week View, and Monthly View

To add an event in the Day View, click on the plus next to a time slot.

 

Enter your event details and then click on Save.




As pictured below, the event will be added to your agenda for the day.

 

The Week View and Month view screens work in the same way.  Click the plus (+) links to add events.

Week View Pictured Below


Month View Pictured Below


Calendar Agenda

The Agenda section provides and overview of your events today and upcoming events in your calendar.  Click on Agenda to view your events.

If you have more than one calendar, you can click on the View Calendars button while in any of your views to select and deselect calendar events that are displayed.




Manage Calendars - Import/Export, Change Colors, Search, Add by URL

To manage your calendars, click on the Manage Calendars button from within any of your calendar views.


Under the Manage Calendars tab you will find a list of your calendars along with options to export, import, add new calendars, change colours. edit, and delete. 

 

Manage Calendars - Import Calendar

The Import Calendar feature allows you to bring your existing calendar over to your Hover webmail.  To import a calendar, click on the Import Calendar button, browse to the file location, select the calendar that you want the events added to, and then click on Import.  Only iCalendar (*.ics) calendar files can be imported.




Manage Calendars - Export Calendar

Exporting your calendar allows you to save a copy on your computer to use with other programs.  To export a calendar, click on the ICAL button next to the calendar that you want to export.


Depending on your web browser, you may be prompted to open the file with an email program on your computer and/or to save the file to your computer.  Your calendar will be exported in iCalendar (*.ics) file format.




Edit Calendar - Change name, colour, and sharing settings.

To access the Edit Calendar options, click on the pencil icon under Action.

The Edit Calendar has the following options, pictured below:

1.  Name:  The name of your calendar as it appears in Webmail.
2.  Colour:  Changes your calendar color scheme.
3.  Description:   Optional description for your calendar.
4.  Privacy:   Public calendars can be searched and viewed by other email addresses on your domain.  Keep your calendar public if you do not want it viewed by others.
5.  Sharing:   Allows you to enter email addresses of other webmail users to invite them to share your calendar.


Search for Calendars

To search for public calendars, select the Search tab and then type keywords in the text box and click on Search.



Click on the plus next to a calendar in the search results to add it to your webmail.


Add by URL

Under Add by URL, you can add a Google calendar to Webmail using the iCal format sharing link. 



Note - in Google Calendar you can find your Calendar;s iCal URL by clicking on your calendar name, going to "Calendar settings", and then click on the ICAL link next to "Calendar Address:".

Calendar Settings

You can access your Calendar settings by clicking on Calendar under the Settings category in the left hand navigation panel.  The Calendar View settings allow you to change your week start day and the number of weeks displayed in your agenda.


Settings - Calendar Reminders

Under the Reminder tab, you can enabled a default reminder.  A default reminder can be used to send you an email a set amount of time before an event in your calendar.






Webmail folders

 

This tutorial will show you how to work with your webmail folders.

 

View Message Contents of a Folder

 

Your Webmail folders can be seen along the left hand side of the Webmail screen, under the E-Mail heading, after you sign in.  Click on a folder to view its message contents.

Create a New Folder

  1. Click new folder icon to the right of the E-Mail heading.

  2. Type the name of your new folder into the text box.  If you do not want this new folder to be a sub-folder, click Save.

      

    If you do want the new folder to be a sub-folder, put a checkmark in the box below where you typed in the folder name.  Select the folder your new folder will be filed under, then click Save. 

Manage Folders

  1. Hover your mouse over the folder you wish to manage to make three icons appear.

  • Click on the pencil icon to change the name of the folder.
  • Click on the trash icon to move all messages in the folder to the Trash folder.
  • Click on the delete icon to delete the folder and all of its sub-folders and contained messages.

Move Messages to Another Folder

  1. Put a checkmark in the box next to the messages you want to move (putting a checkmark in the topmost box will select all messages on the current page),
  2. Click Move to Folder and select the folder you wish the checked messages to be moved to


 

Create and Manage Folders in Basic Webmail

  • Click [Manage] next to the E-Mail heading.


     
  • To create a new folder type the name of the new folder into the text box below the Manage Folders heading.

    • If you do not want this folder to be a sub-folder, click Create Folder.


       
    • If you do want this folder to be a sub-folder, put a checkmark in the box underneath where you entered the folder name.


       
    • From the drop-down menu, select the folder your new folder will be filed under, and then click Create Folder.


Webmail language

This tutorial will show you how to change the language of your Webmail account page.

  1. Select General under the Settings heading.

  2. Select your language of choice from the drop-down menu next to Desired Language.

  3. Click Save.