Topics/Knowledge Base/Transfers

How to: Transfer a domain from GoDaddy

Tyson Acker
posted this on Mar 24 23:34

This tutorial will step you through preparing a domain at GoDaddy for a transfer to Hover.

Warning - if you rely on GoDaddy's DNS services for custom DNS records, please contact Hover customer service so we can setup your DNS records in Hover before you transfer in so you do not experience any downtime on your domain's services.

This tutorial applies to the following top-level domains:

.com / .net / .info / .org / .tv / .us / .me / .biz / .tel

Other top-level domains, such as .ca domains, have a different transfer process.  Please contact help@hover.com or give us a call at 1-866-731-6556 if you need help with the transfer of top-level domains not covered in this section.

A step-by-step transfer process is outlined below:

Log in to your GoDaddy Domain Manager

To get started you will need to log in to GoDaddy to manage the domain name that you want to transfer.  Complete the following steps:

  1. Visit http://www.godaddy.com and sign in with your GoDaddy customer number and password.
  2. Click on the My Account tab.



  3. Click on Launch in the Domains section.


  4. Click on the domain name that you are transferring to Hover



  5. Click on any of the following links if you need to skip ahead to a specific section:

Disable domain privacy

To disable domain privacy, complete the following steps:

  1. Log into your GoDaddy Domain Manager and access the domain details for the domain name that you want to transfer.  Click here to scroll up to our step-by-step instructions.
  2. Look for Privacy under Domain Enhancements.  If privacy is set to On then click on ManageClick here to skip to the next step if privacy is already off.

  3. A Domains By Proxy log in screen will pop up in a new window.  Log in with your Domains By Proxy customer number and password.



  4. Put a check next to the domain name to be transferred and then click on Cancel Selected.



  5. Click OK to confirm.




Ensure that your administrative email contact is up-to-date

  1. Log into your GoDaddy Domain Manager and access the domain details for the domain name that you want to transfer.  Click here to scroll up to our step-by-step instructions.
  2. Scroll down to the Contacts section and check whether your Administrative contact email address is correct.  If it is up to date, click here to skip to the next step.  To update your Administrative email address, click edit.



  3. Enter your new email address under the Administrator tab and then click OK.



  4. Click OK again.


Unlock your domain name

  1. Log into your GoDaddy Domain Manager and access the domain details for the domain name that you want to transfer.  Click here to scroll up to our step-by-step instructions.
  2. Under Domain Information, check whether the domain is set to Locked or Unlocked.  If the domain is already Unlocked, click here to skip to the next step.  To unlock the domain name, click on Manage.



  3. Uncheck Lock domain(s) and click OK.



  4. Click OK again.



Get your domain's transfer authorization code

  1. Log into your GoDaddy Domain Manager and access the domain details for the domain name that you want to transfer.  Click here to scroll up to our step-by-step instructions.
  2. GoDaddy will only send your transfer authorization code to your administrative contact.  Under Domain Information, click on the Send by Email link. 



  3. Click OK to generate an email with your authorization code.



  4. Click OK again.  In a few minutes you should receive an email from GoDaddy containing your transfer authorization code.

     

Initiate your domain transfer through Hover.com

  1.  Visit http://www.hover.com and click on the Domain transfers link.



    Or, If you are an existing customer, sign in to your Hover account at https://www.hover.com/signin and click on the + Add New button and then click on the + Transfer a domain to Hover link, as pictured below.





  2. Type the domain name to be transferred in the text box and click on Check Domain.



  3. A step-by-step transfer process screen will appear.  The question mark icon will link you to a help tutorial.

    Depending on your registration service provider, there will be up to 3 steps listed:

    1. Domain privacy status.
    2. Admin email confirmation.
    3. Domain lock status.

    If the step has a red X in the status then this indicates that the step needs to be completed to continue.  A green check indicates that the step has been completed.

    In the example below, we are going to click on Send test email to confirm the admin email address.



  4. A confirmation email has been sent, as pictured below.



  5. Open your email, find a message with "Please confirm your contact address" in the title, then open it and click on the confirmation link.



  6. The admin email has been confirmed.  Once each step has a green check under status, click on Continue.



  7. If you are not already signed into a Hover account you will see the following screen:



    If you already have an account, enter your Username and password then click Sign In.  New customers need to provide their name, a contact email address, then pick a username and password for their Hover account.  If you are a new customer, click Create Account after typing in all the required details.

  8. Fill out your name and address as you would like them to appear in your domain registration records.



  9. Scroll down and put a check next to "Do not publish my contact information for this domain in any online directories or Whois" if you want you information to remain private.  Click Continue.

  10. Billing information needs to be filled in next.  Please ensure that you type in all fields as they appear on your credit card statements.  We perform name and address verification for anti-fraud purposes.  If your name and address do not match the credit card company's records, your payment may be rejected.

  11. Your domain's transfer authorization code needs to be entered in the text box, then click on Initiate Transfer.



  12. Your order ID and billing summary will be displayed.  Click Continue.



  13. Your domain status will be pending until the transfer has been completed. 

Approve the transfer (optional)

 Approving the transfer will bypass the 5 day hold period.  To expedite to transfer, complete the following steps:

  1. Visit http://www.godaddy.com and sign in with your GoDaddy customer number and password.
  2. Click on the My Account tab.



  3. Click on Launch in the Domains section.


  4. Click on the Domains menu and select Pending Transfers.



  5. Put a check next to the domain name that you are transferring to Hover and then click on the Accept/Decline button.



  6. Select Accept and click OK.



  7. Click OK.  The transfer has been approved.  It may still take a few days for the transfer to be completed.



  8. After your transfer has been completed, you will receive a Congrats! email like the one pictured below:




 

Comments

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Liam Hammersley

Great guide and very helpful however there was one thing I found was missing. Once the account had been activated and the domain had been transferred from GoDaddy the Name Servers within the Hover console were pointed at the GoDaddy Name Servers, and as the domain had been transferred away from them they were refusing any incoming DNS requests. Just something people need to watch out for as it can take some time for the Name Server change to replicate throughout all the TLD DNS Servers.

April 30, 2012 23:02
User photo
Tyson Acker
Hover Help Center

That's a great point to bring up Liam!  Name servers are not automatically changed after a transfer is completed.  This would cause problems for anyone who needs to keep their domain name(s) pointed at a third party web hosting service.  The warning at the top of the tutorial about relying on GoDaddy's DNS services for custom DNS records is meant to give everyone a heads up that they need to contact us to switch to our name servers before a transfer is started to prevent downtime.  Our customer service team can setup DNS as part of our valet transfer service.

May 02, 2012 08:05