Topics/Knowledge Base/Renewals
How do I renew my Hover services?
Tyson Acker
posted this on Mar 18 17:02
This tutorial will show you how to renew your existing personalized email addresses and registered domain names.
Renew Your Registered Domain Name
To renew a domain name, please follow these steps:
- Sign in to your Hover account online at https://www.hover.com/signin
- If you have more than one domain name in your account, click on the domain name that you want to renew. Alternatively, you can mouseover the domain name and click on the Renew link.
- If you have only one domain name in your account, you will be taken directly to your Domain Details page. Click on the Renew link
- Select a renewal term. One (1) year is selected by default. You can use the drop-down list to add additional years. Most top-level domains (.com and .net, for example) can be renewed for up to a maximum of 10 years. Click Continue to proceed.
- Select Check out with credit card or Check out with PayPal to choose your preferred payment method. If you select PayPal, you will be presented with a pop-up window from PayPal to sign in and verify the payment. More details on processing PayPal payments can be viewed by clicking here.
If you are paying by credit card, enter your billing information, scroll down, and then click Continue.
- A final confirmation page will be displayed. Put a check next to "I have read and agree to the Hover terms of service" and click Finish to finalize the transaction.
- Your renewal has been completed. An invoice and Order ID will be provided. Click on Print this invoice if you want to send a hard copy to your printer.
Renew Your Domains in Bulk
To process a bulk renewal for multiple domain names, put a check next to each domain name under Manage Your Domains that you want to renew, select the Renew option from the drop-down list, and then click on Bulk Edit to start the payment process:
Renew Your Personalized Email Address
To renew a personalized email address, please follow these steps:
- Sign in to your Hover account online at https://www.hover.com/signin
- Click on the Email tab. Mouseover your primary email address and click on renew.
- A one (1) year renewal is selected by default. You can renew for up to 10 years into the future. Click Confirm to continue.
- If your account does not have payment information on file, you will be taken to the Billing Info screen. Select Check out with credit card or Check out with PayPal to choose your preferred payment method. If you select PayPal, you will be presented with a pop-up window from PayPal to sign in and verify the payment. More details on processing PayPal payments can be viewed by CLICKING HERE LINK NEEDED
If you are paying by credit card, enter your billing information, scroll down, and then click Continue.
- If you already have a credit card on file, you will be taken directly to the confirmation screen, as pictured below. You can click on Use a different card if you want to enter new billing information for your purchase. Put a check next to "I have read and agree to the Hover terms of service" and click Finish to finalize the transaction.
- Your renewal has been completed. An invoice and Order ID will be provided. Click on Print this invoice if you want to send a hard copy to your printer.
Comments
We only accept electronic forms of payment at this time. To prevent online fraud and prevent people from using our service to register phishing websites, we need to verify all transactions. We do not accept anonymous forms of payment. We are part of Tucows, a publicly listed company in Canada, and we take strong precautions to protect the privacy of your information.
It appears that we now have no choice but to accept Hover's FORCED "Auto-Renewal" policy or cancel the domain? Many of us prefer to manually renew our domains. Personally, I'm disabled and on a fixed income. I prefer to renew my domains manually. With Hover's recent price increases, it doesn't seem like it's a very good idea to piss off customers right now. There are a number of registrars out there that charge less and don't automatically assume I want mailboxes, DNS, etc. While it will be a hassle to transfer all of my registrations, it wouldn't be too much more work than manually renewing them.
I'm also not particularly happy that you automatically entered incorrect DNS information and nameservers. I have a hosting service and my nameservers were already set up. I just happened to notice that you decided to automatically change the nameservers I had listed and create DNS records.
So, my main questions is, how do I opt out of "Auto-Renewal", so that I can renew domains manually when I know I have enough money to cover them?
You can manually renew your domain names at any time before expiration to add additional years to an existing registration term. The Hover system renews active domain names only if they are not renewed manually before expiration. If you have a domain name that you do not want to keep, then you will need to cancel it before the next billing date. Click here for instructions on how to cancel a domain name.
You will receive up to 7 email notices before services are renewed by the Hover system. Click here to view instructions on how to set your renewal reminder preferences. The renewal reminders are sent to the primary email contact listed on the settings page.
A domain name's name servers are reset on expiration. This points expired domain names to a landing page indicating that the domain name has expired. This provides an additional reminder to the domain owner that they need to renew the domain name if they want to keep it. We have a 40 day grace period for expired generic top-level domains, such as .com and .net for example. Please note that the DNS records under the DNS tab in Hover have no effect on your domain name if it is not pointed at Hover's name servers.
We have not increased our regular prices since we launched Hover in 2009. We charge $15 per year for registering and renewing most top-level domains. Details are available on http://hover.com/pricing. Some customers came to Hover with grandfathered pricing plans from previous service providers. The domain registries regularly increase their fees to domain registrars and we have increased renewal rates in some of those grandfathered plans in response to higher registry costs.