Over the past two weeks, Comcast has increased the spam protection on their mail system so that some of our Subscribers that are attempting to forward their email to Comcast are seeing either delays in delivery (some minor some major), or that email is not being delivered at all. We have determined that there are actually two issues here, and we can offer the following advice:
1. Spam filtering on your Comcast Email is actually blocking your legitimate mail from your Hover address. Subscribers are reporting that once their email spam filtering has been disabled on Comcast – all their email was delivered. While we cannot guarantee that this will happen to you, we have created a Step-by-Step article to walk you through the process.
This will allow all email from Hover to be received at your Comcast address.
2. Comcast is tarpitting your forwarded Emails . When we speak about tarpitting, I think of Woolly Mammoths trapped in a tarpit and slowly sinking to their death. That is what Comcast is doing. They are slowing the email down for delivery, and if the messages are not delivered within a set time, they are not delivered at all. That is why some people are stating email is delayed and others are stating that email is not being delivered.
Why are they doing this? Tarpitting is a common form of spam protection, the thinking is that if you are a spammer and you are sending lots of messages, you want them to be delivered (quickly) to all addresses. If the spammer sees that their spam messages are not being immediately received, then maybe they will be discouraged enough to not attempt to send more spam.
Why me? Well you may be receiving a fair bit of email to your Hover email address from a mass mailing list – which many spam protection groups link as spam. Things like the joke of the day, daily horoscope or even a newspaper subscription may be misinterpreted as spam because they are not being delivered just to you, but to large groups or tens of thousands of people everyday. Please use the “remove me from this mailing list” if you are no longer enjoying these types of emails. Another thing is that you may actually be receiving spam on your Hover email and this is being forwarded onto your Comcast email address. When their automated system asks : Who sent the spam? The answer is you (the person who forwarded the email). To avoid this, you could set your email to a higher spam protection on the Hover side of things by following this forum post:
http://stuff.hover.com/post/100653026/are-you-getting-too-much-spam ,
or by blocking more spam sources on your Hover Webmail.
We really want you to be able to forward your email to the address of your choice, and hope that this will be of assistance.