Hover Help » System Alerts

System slowness reported – resolved

Diana — Mon, 08 Mar 2010 17:21:27 +0000

We’ve been continuing to monitor the intermittent service issues customers were experiencing with domain look-ups. For the past hour, we have seen no further instances of these time-outs and services appear to have returned to normal. Our technical teams, however, continue to analyze the cause of this issue.

Online ticketing system and customer forums back online

Tyson — Sun, 07 Mar 2010 18:28:29 +0000

The problems we were experiencing with the Hover help website have now been resolved. Customers can once again use our online ticketing system and our customer forums.

We apologize for any trouble this may have caused for you.

Online ticketing system and customer forums offline

Tyson — Sun, 07 Mar 2010 16:47:59 +0000

The Submit A Help Request, View Help Requests, and Customer Forums links on our help.hover.com are currently offline. Customers who click on these links will see a blank page. We’re currently working on a solution. The issue began at approximately 11:30 AM EST.

No other Hover services are affected. Please email help@hover.com if you need to open a support ticket until this issue has been repaired.

We’ll provide updates as soon as we have more information.

.CA registry maintenance

Tyson — Tue, 02 Mar 2010 23:34:17 +0000

This maintenance only affects .CA domain names. If you have a .CA domain, you may be unable to make changes to your registry records and domain name servers during the maintenance window. New .CA domain registrations may be delayed and queued for completion after the outage. Your existing .CA hosted websites and email will continue to work without disruption.

CIRA, the .CA registry, is performing system maintenance from 1 am to 6 am EST on Sunday, March 7, 2010.

We’ll keep you informed if there are any changes to this timeline.

Hover Ticketing System Maintenance

Tyson — Tue, 02 Mar 2010 23:33:54 +0000

On Sunday, March 7, we will be performing minor maintenance to our online ticketing system in the Hover help website. The maintenance is scheduled between 12 pm and 3 pm EST.

This maintenance should have no impact on your ability to access help desk tickets or the Hover Help website. Please report any problems to help@hover.com.

Customer service phone queue was down for 10 minutes

Tyson — Fri, 26 Feb 2010 19:09:12 +0000

Customers who tried to contact us by phone between 1:50 pm and 2:00 pm EST may have experienced longer than normal hold times. There was a power outage at our main office which temporarily prevented us from answering phone calls. No other services were affected.

Sorry for the inconvenience and for any long hold times you have may experienced.

Connection issues for .ORG services resolved

Tyson — Wed, 24 Feb 2010 20:11:33 +0000

.ORG connection issues with the registry have been resolved. We reported intermittent delays for .ORG services earlier today at 1:59 PM EST.

If any customers experience problems with .ORG domain services, please let us know by emailing help@hover.com or by calling us at 1-866-731-6556.

Intermittent connection issues for .ORG services

Tyson — Wed, 24 Feb 2010 18:59:23 +0000

Customers may encounter intermittent connection issues with their .ORG domain name services. .ORG websites and email service connections may be timing out intermittently.

Only .ORG domains are affected. All other domains (.COM, .NET, etc.) are working normally.

We’re working with the .ORG registry to investigate and resolve the connection issues.

Ticket system is back online however working slow

Shanna — Wed, 17 Feb 2010 14:06:49 +0000

The issue we were experiencing earlier this morning has since been resolved. You will be able to submit and update previous tickets, however it may be slow to navigate using the ticketing system. If you wish to submit a ticket through the ticketing system please login to your Hover account, select the Help link and Submit a Help Request.

Thank you for your patience while this issue was being resolved.

Support Tickets Currently Offline

Shanna — Wed, 17 Feb 2010 12:37:19 +0000

We are currently experiencing an issues where customers are unable to submit or update existing tickets to us. We are working with our vender to have the issue investigated and resolved. We apologize for any inconvenience this may cause. We will keep you updated as information comes available.