1stDomain.net users to be migrated to Hover
9:41 pm Eastern Time
Here are some quick answers for the customers of 1stDomain.net who will soon be joining the Hover community. We are thrilled to welcome you.
How did I get here?
Your registrar, 1stDomain LLC, has voluntarily ended their accreditation with ICANN (International Corporation for Assigned Names and Numbers). 1stDomain has chosen us to be your new domain name service provider and ICANN has approved us.
Who is Hover?
Fair question. Hover is a division of Tucows Inc., a publicly-traded company that has served millions of Internet users worldwide since 1994. Tucows is one of the leading domain name registrars, with over 9 million domain names under management. (We’re not going anywhere.) Hover is focused entirely on making domain and email management simple. We have great tools and we are in the process of making them better. We have a huge library of tutorials and help videos. Most importantly, we have a large, accessible, knowledgeable, eager customer support team to help you in any way we can.
What is happening with my domain name?
Your domain name is absolutely still yours and it should still be resolving to wherever you have been pointing it. However, as of Tuesday, January 5, you can no longer manage it (make changes to settings or information) at 1stDomain LLC. We are working as quickly as we can to migrate your domain name to our system and to assign you login information so that you can start managing it at Hover and we can start helping you do that. We expect to have that done within the next 48 hours.
What if it expires amid the transition?
We will not let that happen. Hover always provides a 40-day grace period following the expiration of your domain name. So even if your domain name expired tomorrow, there would be plenty of time to get you set up in our system and get you renewed without any additional charge. Even if your domain name expired recently and you think you might have missed the renewal notices, we can try to help with that too. In short, we intend to do everything we can to make sure you happily own and manage your domain name at Hover for as long as you like.
What happens next?
You will get an email from us with your Hover username and password. That means your domain name or domain names are there in a Hover account waiting for you. Log in and get started.
Help?
Sure. Email us at help@hover.com or call us at 1.866.731.6556.
You can start browsing around Help Section for tutorials, discussion forums and videos.
Check out our blog at: http://stuff.hover.com
Follow us on Twitter: http://about.hover.com/twitter
Update: The original version of this post implied that ICANN had ended the relationship with 1stDomain. This is incorrect. 1stDomain LLC has voluntarily ended their relationship with ICANN. The post has been updated to reflect this. Sorry for any confusion we might have caused!
