Webmail Preview Pane Not Displaying Messages/Mail Settings Menu “disappeared”
10:05 am Eastern Time
We have received reports that clients are unable to view their mail in the preview pane of their Hover Webmail services while in the Standard interface. Some clients have also noticed an “Error In Page yield sign” located in the bottom left corner of their browsers. This appears to be occur in both Internet Explorer and Firefox browsers for anyone experiencing this issue. Other reports mention they are unable to see the Mail “Settings” or “Contact” information in their Webmail menus.
From our initial investigations, we’ve verified that the information contained in the mailboxes is still present, however, initially hidden and appears to be related to caching. Your quickest solution would be to clear your Internet history/cache (http://about.hover.com/clearcachecookies). Once done, then close the browser and re-open it. After doing this and logging back into Webmail, you should then be able to view all the information again. If this does not solve the issue, please give us a call as what you are experiencing may be related to something unrelated and specific to your mailbox.
We are investigating the root cause of the issue and will post further info as it becomes available.
