System Alerts and Details

About a half hour ago, we proposed a solution that we weren’t entirely sure would solve everyone’s issue with some of the parts of their Webmail account appearing to have “disappeared”.  We have now been able to verify this will definitely clear up the issue for everyone on the Hover Webmail service.

Again, if you are experiencing this issue, please clear your Internet history/cache in your browser.  Here is a helpful article to help you do so:  (http://about.hover.com/clearcachecookies).  Once done, please close the browser (Internet Explorer, Firefox, etc.) completely and then restart it.  When you log back into Webmail, all your information will be available to you.  The information contained in your mailbox was actually still present before this, but if you hadn’t cleared your Internet history since last evening, you would have been viewing a previous instance of the page and not real-time information.  Clearing the cache allows you to see what’s actually there and, more importantly, interact with it.

We are still investigating the root cause of this issue, but it appears related to some work done last evening by the email administration team while they were tweaking services toward better performance for everyone.  Generally, this type of work is done in the background and doesn’t cause issues on the mailbox side and we sincerely apologize for the inconvenience this has caused today.

When we receive some more specifics from the email team about why customers were impacted this time, we will post a further update.