How to guarantee you never lose your domain name or get locked out of your email
5:14 pm Eastern Time
Sometimes the folks at Hover HQ need to get in touch with you to remind you to renew your subscription, ask you a question about your account or pass along legal notices as required by ICANN and other agencies.
We try not to send out too many, and limit the ones that we do send to those that are important to the operation of your Hover services.
Whenever we send them out, we get thousands of bounceback notices that indicates that people haven’t kept their contact information up to date. This is really disconcerting because sometimes it means that a legitimate customer might be at risk of losing access to their website, email, domain name or other services.
Checking and updating your contact information is a simple thing. There are three main sets of information that you should check on.
- Your contact email address for your Hover account. We allow you to store a primary and secondary contact email address on file with us so that you can always be guaranteed that critical messages will get to you on time, all the time. For instructions on how to update your contact email address, click here.
- Your billing information. The surest way to guarantee that you don’t get hit by a service interruption because your billing information was out of date is to check to make sure that we have all of your current billing information. This way, we can process your subscription renewals automatically each year, giving you the peace of mind that your email, DNS and other services will keep working. For more information on how to update your billing information, click here.
- Your domain contact information. This contact information is perhaps the most important aspect of domain name ownership because we file it with the registry to demonstrate that you are the legitimate owner of the domain name. We allow you to update the registrant (owner) information, the billing contact and the administrative contact. If this information is accurate and correct, you are almost 100% guaranteed that you won’t lose your domain name to a miscreant. Instructions for updating your domain contact information can be found here. If you would like to ensure that your personal contact information isn’t displayed on the Internet, check out these great instructions for turning on Whois privacy, which will guarantee that no one will ever find out what your domain contact information is.
By following these 3 simple steps, you will virtually guarantee that you will never get locked out of your email account or lose your domain name because you inadvertently missed out on an important notice.
Of course, if you ever have questions about anything, feel free to drop us a note.
