Update on Comcast Forwarding Issues
2:51 pm Eastern Time
In working together with Comcast on the forwarding issues for some of their customers, we’re happy to report that we received word of progress made on the Comcast side. They have let us know that they have now made their filtering rules less stringent and this should assist some customers with being able to receive forwarded mail to their service.
1. If you were not able to receive your forwarded mail quickly due to tar-pitting caused by those recently-added, stricter overall filtering rules, this lowering of Comcast’s filtering level should clear up the issue for you. This also means that you will not have to lower the Spam protection level on your Comcast mailbox in order to receive your forwarded mail from Hover.
2. This will not help you receive forwarded mail to Comcast if Comcast’s filters have identified your address as having repeatedly transmitted Spam to their service. The tar-pitting of specific addresses is to guard their entire service from Spam and is a useful tool in maintaining the integrity of their system for all customers on Comcast email service.
If you find yourself in this situation, your best solution is to decrease the amount of Spam you receive. This can be done by removing yourself from mailing lists and by increasing the Spam protection level on your Hover account to capture more Spam here and prevent it from being transmitted to Comcast’s servers. In most cases, the tar-pitting is not permanent and as soon as their service stops being hit by Spam coming from your Hover address, your forwarded mail will flow through without delays again. You can easily turn up the Spam protection level on your Hover email by logging into your Email Settings page at https://mail.hover.com/settings
